Lee Grubbs | Page 38

I believe that CB&B have figured out the formula that intelligent auto buyers want in thier dealership experience.Professional customer care,fair market pricing and excellent follow up to assure purchase intelligent auto buyers want in thier dealership experience.Professional customer care,fair market pricing and excellent follow up to assure purchaser satisfaction. I have 10 yrs. experience in working in new car dealerships AND purchasing a handful of auto's personally over the last decade to tell you that this transaction was one of the easiest by far to secure. Brian was great to work with right from the start and followed up right to the final delivery day!Lee G. stepped in to fix a few small hiccup's along the way and to assure we made the "touchdown"!!! Our M37 arrived off the transport just exactly in the condition described to us by Brian. Even better! My wife and I look forward to our next purchase from the pro's @ CB&B!! More

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My son found the Company and Dealership on the Internet with pictures and info aboutthe vehicle of my choice. The finance officer went to many different finacers to get the best deal possible for myself. with pictures and info aboutthe vehicle of my choice. The finance officer went to many different finacers to get the best deal possible for myself. I was very happy with the financer that she found and the interest rate that was given to me. The vehicle was in excellent shape and the dealer had gone through the vehicle to elivate any possible problems that might arise. Everyone there was very friendly and as excited for me to get the vehicle as I was. All though I rated the cost of the vehicle as good, at no time did I try to barter the price because I felt that it was a fair price and was happy with the price at time of purchase. All employees were friendly and professional. This was a very good experience and I will recommend friends and peers to look into Benz and Beemer for future auto purchases. More

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I waited 2 months before writing this so this is not emotionally tied to the purchase and reflects. This purchase went like clockwork. From intial contact and dialog over the net, through in-person emotionally tied to the purchase and reflects. This purchase went like clockwork. From intial contact and dialog over the net, through in-person and 3rd party inspection, they were 100% supportive. Everything from financial to vehicle to logistic facets were well communicated and executed as agreed. Perhaps my best compliment would be that, given the chance, I would absolutely purchase more vehicles through Cer.tified Benz and Beemer More

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"WHY' because this review is not a favorable one its probably not being accepted...anyhow here's my review...from my experience at B&B i would never recommend this dealership to anyone!!! i was its probably not being accepted...anyhow here's my review...from my experience at B&B i would never recommend this dealership to anyone!!! i was lied or "misinformed" to, the very first time i contacted them.. jason frey acknowleged the 2002 bmw 325i was availiable at $10988. as was posted on the ad..proof of income, bank statementsfor financeing. i asked if a 1996 caddi would work for a down payment, and was told "not a problem"that would be all i need...once there i provide proof of income and off he goes(never asked for bank statments). one hr or so later i'm told 1 lender approved but waiting for better rate....then i hear its an older vehicle with sum miles do i have any cash? Misled? No it was a lie to get me there, call it what you want. Now after hearing payments way above what we talked about and hearing the trade-in got $750. i was in awe. so then we agreed to $250.cash and trade...That made everyone happy the lender jason his manager...out comes the two feet of contract and the only figure i reconize there is the 2002 bmw 325i. Only now cost $13614.78 inc tax of $978.78. then doc fees $400. and without knowing i paid $117.77 to a public official no idea why. So now this bmw that this company was advertising for $10988 is being sold to me for $14131.55. and the trade-in is now worth $1700.to go along with the $250. hard cash brought the price to $12181.55. ok fine,once again every one happy the contract all signed power of attorney registration done deal shake hands. i drive off in what i thought was my bmw...until the next day the manager calls and says we want more money..we'll work with you bring it back... goes to show that at B&B the signing of a contract doesn't mean anything probably why they roll them out like toilet paper..the next question here says if i'd write the review while there...well i would have wrote it and handed to the owner, who probably trained these.....anyhow he'll never read this so whats the use..i am pete navarro and this is why i say B&B suck spoke with mr grubbs on phone, we went over the contract. he explained why they marked up the price and gave me a higher trade in value was how they "tried" to get MEfinianced, done on MY behalf. they are federally regulated. if it was on my behalf wouldnt you go lower?? he ended by it wasnt the dealership but the credit co that has final say so..with that said lee, your salesman lured me there with my trade would be all i needed. it wasn't a complete lie(thats the way i see it)i did get to drive off in a car. only to have to drive it back the next day...this be the reason i'll leave the rest of this updated review the same. my bad, i hadnt realized your team was trying to cheat the credit co into a lower rate or 20% in your pocket or how ever you said it, for that i thank you. are you happy now lee? it was a nice car.. and to john c. over at bmw of n scottsdale sorry for wasteing your time, i should have stayed with you, cause these people did nothing but waste my time... More

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Overall, I had a positive experience at CBB. You must remember that they are a car dealer so they are not interested in giving you too good of a deal. I mean they're in business to make a profit and as a remember that they are a car dealer so they are not interested in giving you too good of a deal. I mean they're in business to make a profit and as a capitalist I can appreciate this. So the good: selection, quality, & friendliness; the bad: a cracked tail light that they said "must have just happened". But I had been wathcing this car online for over 3 weeks and its cracked in the first pictures I saved to my computer, and low quality tint job; The ugly: nothing to report here. Maybe the temp in Scottsdale in July. In the end, after the reduced the online price of the vehicle, I was able to negociate the price down 2 more times, got them to replace the tail light, throw in the tint job and 3m door edge protection, and buff out some scratches for free. You can get a great car at a good price here, but don't be afraid to barter. It's a recession and if you go the cash and are competent then you are in the driver's seat. Like I said, overall a positive experience More

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I bought my tc from CBB and had a great experience and so when it was time to trade it in for a new car I knew where to go. I contacted Brian Wolfswinkel, told him what I was looking for and my price range. when it was time to trade it in for a new car I knew where to go. I contacted Brian Wolfswinkel, told him what I was looking for and my price range. Brian found what would fit my needs, called me up I test drove it once and was in and out in an hour. He never tried to up sell me on anything and was very respectful. I would recommend Brian at CBB to anyone I come across. More

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I was searching the web for a used 2012 Mercedes C350. Benz & Beemer popped up with a vehicle that matched almost to the options what I was looking for. I made email contact with the dealership and almost Benz & Beemer popped up with a vehicle that matched almost to the options what I was looking for. I made email contact with the dealership and almost immediately received a response from Joey Matos. He was always there to answer any questions about the vehicle and sent me a couple of videos of the vehicle. I sent over mutiple emails with questions and Joey would always respond in a timely manner with the information I needed. I could not have asked for any better customer service. Same great experience in my negotiations with Lee Grubbs. He was just as responsive and I felt that he was always dealing with me as a professional who cared about my concerns and that I received the vehicle that I sought for a fair price. In the end, my wife and I decided to delay a vehicle purchase for now but I would not hesitate to do business with Certified Benz & Beemer again when we enter the market down the road. More

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Our car buying experience at Certified Benz and Beemer far exceeded our expectations. Jason Frey eliminated all the hassle, stress and anxiety we were expecting to experience. Jason was not only honest far exceeded our expectations. Jason Frey eliminated all the hassle, stress and anxiety we were expecting to experience. Jason was not only honest and straight forward, but personable and engaging without being pushy. He was knowledgable about the vehicles as well as the financial side of the transaction. We were so amazed how quickly and efficiently he had us out the door in our vehicle. He even called us after the deal wanting to ensure our satisfaction. We look forward to buying more vehicles from Jason. THANK YOU JASON AND CERTIFIED BENZ AND BEEMER!!!! The Shaw Family More

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I thought my experience in your dealership was good. I purchased a car that will suit me. Edward was new but very customer oriented and even contacted me on his day off. purchased a car that will suit me. Edward was new but very customer oriented and even contacted me on his day off. More

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I enjoyed my shopping and purchase experience at Certified Benz & Beemer with Cheryl Evans. I started by looking at the used inventory on line and was promptly asked to have a chat session. Cheryl q Certified Benz & Beemer with Cheryl Evans. I started by looking at the used inventory on line and was promptly asked to have a chat session. Cheryl quickly emailed me also making me feel very comfortable with getting to know her. We purchased our family car from her the next day. An enjoyable experience. More

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