Lee Schuster | Page 17

Toyota of Richardson responded

Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you found our dealership helpful and our maintenance service to be excellent. Our team is dedicated to providing professional and reasonable service to all our customers, and your feedback reinforces our commitment. We look forward to serving you again!

Toyota of Richardson responded

Thank you for sharing your positive experience with Marco Villa. We are delighted to hear that he provided you with exceptional care and that his kindness and sense of humor made a lasting impression. Our team strives to create a welcoming atmosphere, and it's wonderful to know that Marco contributed to that for you. We appreciate your support!

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Lee Schuster as your service advisor. It’s our priority to ensure that all necessary work is completed to your satisfaction. We appreciate your support and look forward to serving you again!

Toyota of Richardson responded

Thank you, Martilea, for your wonderful feedback! We are thrilled to hear that you had a positive experience with our staff and that your wait time was minimal. Our team strives to provide professional and efficient service, and it’s great to know we met your expectations. We look forward to serving you again!

Toyota of Richardson responded

Thank you for your thoughtful review, Michael. We’re pleased to hear that Mitch was able to provide you with efficient service during your visit. Our team is dedicated to ensuring that every customer has a positive experience, and it’s great to know that we met your expectations. We appreciate your support!

Toyota of Richardson responded

Thank you so much for your kind words and enthusiastic support! We're thrilled to hear that you felt satisfied with the service you received from our team. Providing an exceptional experience is always our goal, and it means a lot to know we delivered that for you. We truly appreciate your feedback and look forward to welcoming you back again in the future!

Toyota of Richardson responded

Thank you for the wonderful review! We’re so glad to hear that Brandon Phillips consistently goes above and beyond to provide you with excellent service. It’s great to know that your visits have been smooth and efficient, and we truly appreciate your loyalty as a customer since 2009. We’ll be sure to pass along your compliments to Brandon and look forward to continuing to serve you in the future!

Toyota of Richardson responded

Thank you for sharing your feedback! We’re glad to hear that your experience with our service department was positive and met your expectations. However, we’re sorry to hear about your less-than-ideal interaction with the customer service cashier. Providing excellent service to every customer is our priority, and we will certainly address your concerns to ensure that all team members maintain a welcoming and professional attitude. We truly appreciate your input and hope to provide an even better experience for you next time.

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that you found great value in getting your oil change done with us and that our pricing was a pleasant surprise compared to other options. It's also great to know that, even with a bit of a wait, the smooth process and gracious service made it worthwhile. We appreciate your patience and look forward to assisting you again at Toyota of Richardson!

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that the appointment process and check-in were smooth and convenient for you. It's wonderful to know that Lee made a positive impression with his friendly and informative approach. We're also pleased that the work was completed in a timely manner and that the ride share service helped make things even more convenient. We truly appreciate your feedback and look forward to assisting you again in the future!