Lee Schuster | Page 67

Toyota 4Runner is great, communication needs work I originally went into the Toyota Service center a week ago because I was getting a car inspected. The car was from an outside party and in the end, i I originally went into the Toyota Service center a week ago because I was getting a car inspected. The car was from an outside party and in the end, it didn’t pass inspection. I figured I was at the dealership I might as well look at the used cars and that’s where I met Amine and Jeff. Amine was friendly and was trying to help me find a Highlander. After a little while, his manager Jeff brought up a 4 Runner that had just come in that morning and it was perfect for me. After some negotiating, I bought the car and was very excited. This experience was all fine -"salesy", but to be expected. The issue is that once they had my money, I felt like the whole process slowed down. The communication lacked and that wasn't a great customer experience. It's a week later and I picked up my car last night after the team received a call from Capital One Auto Finance. I'm happy with the car, but not everything is complete. I still have to go in for the visor to be replaced, an the detailing looks rushed. Those are both fine - mostly, I just wished the communication had been significantly better. More

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Lee Schuster is a great service agent Lee answers calls in a timely manner. Is very knowledgeable and helpful. Enjoyed working with him as a first time customer. Would recommend Lee to any Lee answers calls in a timely manner. Is very knowledgeable and helpful. Enjoyed working with him as a first time customer. Would recommend Lee to anyone More

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Great Really enjoy working with Lee I trust Lee and his recommendations. He is knowledgeable and straight forward with his opinion. But leaves all the decisions up to you I will hig I trust Lee and his recommendations. He is knowledgeable and straight forward with his opinion. But leaves all the decisions up to you I will highly recommend Lee nd the service department More

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love lee We drive by another Toyota dealer/maintenance department on our way to Richardson. We do this because of our long relationship with Lee. He's polite, We drive by another Toyota dealer/maintenance department on our way to Richardson. We do this because of our long relationship with Lee. He's polite, professional, and trustworthy. We love Lee. More

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Excellent as usualI I have found the prices here are competitive and the overall service is perfect; therefore, I no longer hunt for cheaper service that is not as good. I have found the prices here are competitive and the overall service is perfect; therefore, I no longer hunt for cheaper service that is not as good. More

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Quick and prompt acheduling I received a prompt and convenient appointment, and the service advisor, Lee, answered my questions and informed me thoroughly and politely about the I received a prompt and convenient appointment, and the service advisor, Lee, answered my questions and informed me thoroughly and politely about the services. I had confidence that I would receive only the services necessary and fair charges. More

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Scheduled maintenance routine and more.all All staff responsive and knowledgeable. Received thorough answers to my questions about some body maintenance and suggestions were reasonable. Neigh All staff responsive and knowledgeable. Received thorough answers to my questions about some body maintenance and suggestions were reasonable. Neighbors are long time customers and like the dealership as well. More

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40K service Lee was very helpful in explaining the Service that needed to be done. He Kept me informed about progress. Shuttle service was unusually slow today. Lee was very helpful in explaining the Service that needed to be done. He Kept me informed about progress. Shuttle service was unusually slow today. More

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Consistently great I have dealt with this dealership for 25 years and three new cars: I keep coming back for the great long term relationship with my service advisor. I have dealt with this dealership for 25 years and three new cars: I keep coming back for the great long term relationship with my service advisor. Other advisors are great too! More

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Service dept Lee is very personable and is always willing to take time to answer my questions. I appreciate that there is no delay in completing the service do Lee is very personable and is always willing to take time to answer my questions. I appreciate that there is no delay in completing the service done More

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