Lee Smith | Page 2

The best experience we have ever had a a dealership. Lee Smith was amazing and the best sales representative. He was very knowledgeable and answered everything we asked. Lee Smith was amazing and the best sales representative. He was very knowledgeable and answered everything we asked. More

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Lee was prompt and helpful the entire time and provided me with top notch professionalism throughout my purchase me with top notch professionalism throughout my purchase More

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Found truck on line, called and spoke with someone about availability, got stock number, drove over next day, met Lee within 15 minutes, Left a deposit on truck,because I couldn’t make up my mind, back in 2 availability, got stock number, drove over next day, met Lee within 15 minutes, Left a deposit on truck,because I couldn’t make up my mind, back in 2 days to pick it up and am now the happy owner. More

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Absolute disaster. Worst dealership experience ever. I found a power wagon at Kernersville that had all the options I wanted. I proceeded to fill out a form on the Worst dealership experience ever. I found a power wagon at Kernersville that had all the options I wanted. I proceeded to fill out a form on the Kernersville website and was contacted by Amparo in internet sales, who took a $500 deposit and said it was to hold the power wagon but applicable to any vehicle at the dealership if I changed my mind. Amparo was timely with responses and easily earned my trust. Amparo ran credit, gave me final numbers, and everything looked like a go. I told Amparo that I may look at an upgraded model from the power wagon, like an upfitted truck or a Limited. Amparo texted that she would have the dealership hold on detailing out the power wagon until I make a decision. I was a little confused about the delivery policy Amparo cited versus the web site so I decided to drive my trade to Kernersville, which is about 14 hours from New Orleans and drive the power wagon back. I drove straight through and arrived around noon on Saturday. I was greeted and informed that Lee Smith would be my salesperson as Amparo was off. I said OK, no problem. Lee Smith commented that Amparo doesn't do any sales anyway and only sets appointments for the sales staff. Still OK, no problem. I'm here to buy a truck. I want to note here that still, I was under the impression that I was an Internet Sale, having booked through the website and being handled by an Internet rep (Amparo). I'm still confused as to whether I was kicked over to retail sales rather than internet sales as this point will become important later. I should have seen the red flags and left sooner. There was an older couple standing within arms reach asking about vehicle trim details. Lee Smith asked me to hang out a minute while he "got rid" of the couple because they "weren't buying anything anyway." That could have been my family he's "getting rid" of, he doesn't know who I am or who I'm related to. Around this time the next indignity came Lee Smith handed me the keys, pointed out to the lot and said go find the power wagon, it's in "what we call the diesel row." In 35 years of car buying I've never had a salesperson tell me to go find a vehicle in a dealership I've never visited before in my life. I don't know what a diesel row is. Lee Smith mentioned that they have three lots and from the website I recall there being several hundred vehicles in inventory. Anyway I took the keys and went hunting for the power wagon. I found the power wagon after some time, clicking on the remote to make the truck alarm chirp and echo-locating it like a bat. The power wagon was everything I expected, with the exception of the paint. The fire red on the website didn't resemble the fire red in person. The red had kind of a salmon or fuchsia tone in it. I tried to make peace with the color but in the end I could not have this in my driveway. I went back to the office, found Lee Smith, and said we need to look at other trucks. Lee Smith showed me a silver billet 2500 Limited that was like a dream come true. The problem was that it was around $99K instead of the $65K for the power wagon. That's a big jump. While Lee was running the payment numbers I looked up the truck on the website so I could see the window sticker and I was shocked. The website has the truck "Internet Price" of about $92K while the MSRP is $99K. That's $7,000 difference or almost 10% discount. Real money. I was confused and angry. I should have left then. I repeated the cost to Lee Smith a few times during the conversation. "So this is $99k, right? He kept saying yes. Remember I'm an Internet Customer, serviced by an Internet Sales Rep. The conversation starts at the Internet Price of $92k. I felt like we were both getting frustrated and I wasn't about to rudely argue in public so long story short I took my kid and left for the 14 hour drive back to New Orleans. Kernersville CDJR lost my trust period. More

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Absolutely amazing experience! Best dealership I’ve been to. Costumer service was a 10/10. The salesmen work with you on your schedule and provide everything you need to insure you Best dealership I’ve been to. Costumer service was a 10/10. The salesmen work with you on your schedule and provide everything you need to insure you’re getting the best deal around. Will not buy another vehicle anywhere else! More

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Poor sales man service and don't care If you have a quality vehicle for safety and assistance with resolution . quality vehicle for safety and assistance with resolution . More

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No surprises; seamless process. One of the better dealership experiences in my life and I have been buying vehicles from dealerships for 40 years. One of the better dealership experiences in my life and I have been buying vehicles from dealerships for 40 years. More

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This was the easiest, fastest, and most fun I’ve had buying a car in several years! Lee was great to work with and was all about making sure we felt good about our purchase. There was never any pressure buying a car in several years! Lee was great to work with and was all about making sure we felt good about our purchase. There was never any pressure or games. More

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Everyone there was friendly and super helpful. I will always get my vehicles from there. Lee Smith is always a pleasure. 10/10 I will always get my vehicles from there. Lee Smith is always a pleasure. 10/10 More

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Awesome dealership. Hands down best service and inventory. Definitely gives these guys a shot when you go to buy. Hands down best service and inventory. Definitely gives these guys a shot when you go to buy. More

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