Leland Sims | Page 8

Customer Service Excellence Probably the best car buying experience I've ever had. Reggie and Leland went out of their way to make sure I got the exact vehicle I was looking for Probably the best car buying experience I've ever had. Reggie and Leland went out of their way to make sure I got the exact vehicle I was looking for. Love the vehicle. More

by gyoung Verified Customer Verified Customer

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Impressive service Everything about Jim Ellis was impressive the amount of cars, Leland and Thaddeus were great salesman, the execution of the sale was very impressive. Everything about Jim Ellis was impressive the amount of cars, Leland and Thaddeus were great salesman, the execution of the sale was very impressive. I am very satisfied with my car and will continue to do business with Jim Ellis More

by righteouswords1 Verified Customer Verified Customer

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Very easy to work with Went there at noon and came back with what I needed by the evening. Mr. Leland is an extremely knowledgeable person about the products, and options. H Went there at noon and came back with what I needed by the evening. Mr. Leland is an extremely knowledgeable person about the products, and options. He quickly understood my requirements and had no hesitations to show many vehicles and went with me on test drives. More

by Kallol Verified Customer Verified Customer

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Rushed experience with clueless salesman As far as the dealership goes, I’d recommend it, they had a great sale. As far as the salesman I was dealt, terrible. We went to go get two colors of As far as the dealership goes, I’d recommend it, they had a great sale. As far as the salesman I was dealt, terrible. We went to go get two colors of the Malibu, which were on another lot, a good 5 min drive. On both trips to getting the cars, it was just an awkward drive as he didn’t talk much. He wasn’t asking about what my needs were for a car anything. So we get back to the dealership and start talking financing. He didn’t really explain the financing well, and it seemed as if he was getting frustrated. I ask him questions concerning the car payments and APR, to which he responds that he doesn’t know and eventually gets one of the loan officers (I think that’s what he was) to come over and explain the financing. The loan officer had brought a sheet of paper with all the numbers. He drew out for me on the paper how the financing would be based on their numbers, told me the total costs, APR, all that and answered my questions. Anyways, We go back to the lot to get the second car, as I changed my mind in color for the Malibu. While on the quiet drive back, I ask him about the start/stop feature. He scrolls through the manual guide for about 10 minutes looking for answers. I park the car at the dealership and he’s going through the configurations of the car hoping to figure it out. In the end he couldn’t and didnt have an answer for me. Why does Jim Ellis have salesmen that have no clue about the cars they’re supposed to be selling? Anyways, we go back in, he’s checking with the loan officer in the front desk about my loan with GM financial. So I go up there and check with him. Then I ask the loan officer about the start/stop feature of the car. Why did the loan officer have an answer to my question about the car that the salesman is supposed to be selling? Why does the loan officer know more about the vehicle than the car salesman???? My experience with Leland was terrible. Not even halfway through the experience, I wished that I could get up and go to someone else. I should have. Karrie was excellent by the way, conversationalist and helped me with my gap insurance and warranty. The loan officer, front desk, far left, very informative as well. But in any sense, I felt rushed, even with the loan officer. I constantly told both Leland and the loan officer that I need time to think and they consistently pushed and rushed my decision making. More

by diegoatl22 Verified Customer Verified Customer

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Leland Sims and his manager was EXCELLENT! Leland was really great, helpful and patient during the full process of my purchase from day one on a Thursday and on the 2nd visit that Saturday we p Leland was really great, helpful and patient during the full process of my purchase from day one on a Thursday and on the 2nd visit that Saturday we purchase.our vehicle. All that was promised was done. This was my first purchase from a Jim Ellis dealership and I will return as well as make referrals to my family and friends. Brittany was great as well giving me a quick how to operate electronics features. Thank you Jim Ellis staff for the pleasant experience. More

by cscunningham2 Verified Customer Verified Customer

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Outstanding service Robert is very professional, given me the best service, to my service needs, he is the one i can count on my Stingray’s service Thanks! Robert and Robert is very professional, given me the best service, to my service needs, he is the one i can count on my Stingray’s service Thanks! Robert and Jim Ellis management for taking care of our family car needs More

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Service Robert was very professional, understanding and knowledgeable. Made me feel appreciated and accommodating although I was late for my scheduled appoint Robert was very professional, understanding and knowledgeable. Made me feel appreciated and accommodating although I was late for my scheduled appointment. The waiting room was clean and comfortable. More

by RNGOMEZ31 Verified Customer Verified Customer

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Great experience on the day I purchased my car. The day I purchased my car was a wonderful day for me!!! My sales person Leland Sims, Financial person Karrie Haynes & Management Denis Ross ...they'r The day I purchased my car was a wonderful day for me!!! My sales person Leland Sims, Financial person Karrie Haynes & Management Denis Ross ...they're the Best!!! They are very knowledgeable, They wasn't pushy, they took the time to explain everything to me, (I really appreciated that) they asked if I had questions...they took the time to answer my questions. I couldn't have had a better team on my side. Thanks Guys!!! Loretta More

by maddoxl Verified Customer Verified Customer

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Consistent High Level Service Jim Ellis consistently delivers customers a top shelf experience. I think a lot of it has to do with the tenure of the service team. Long tenure not Jim Ellis consistently delivers customers a top shelf experience. I think a lot of it has to do with the tenure of the service team. Long tenure not only allows the representatives to get really good at the job, it also allows them to get to know the customer. More

by MHMSPINE Verified Customer Verified Customer

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Great Service Had a great experience buying a new vehicle from Jim Ellis. Staff is very professional and courteous. Listened to what I wanted and did not pressure Had a great experience buying a new vehicle from Jim Ellis. Staff is very professional and courteous. Listened to what I wanted and did not pressure me to buy. I would recommend Jim Ellis. More

by BBrock Verified Customer Verified Customer

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