Lenny Becnel | Page 6

The Raptor Experience If you have the patience, order the Raptor is absolutely the best way to go. It took just shy of 3 months to receive but it was definitely worth it. If you have the patience, order the Raptor is absolutely the best way to go. It took just shy of 3 months to receive but it was definitely worth it. The salesman was excellent and put up with my impatience during that wait. If you are doing it the way I did, don’t give up. The dealership personnel were great and the Raptor speaks for itself. It is an incredible truck. More

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Worst experience ever Worst experience at a dealership EVER! I wish I would have never purchased my vehicle through this place. Sales/finance told us what we wanted to hear Worst experience at a dealership EVER! I wish I would have never purchased my vehicle through this place. Sales/finance told us what we wanted to hear to purchase the vehicle but service dept doesn’t honor what was promised. I’ve only had the vehicle for about 4 months and have had to bring it into service at least 3 times, which was multiple days I had to take off work. Customer service agents will tell you what you want to hear on the phone or through mobile app, but again, service dept doesn’t honor what the agents promised. Scheduled an oil change and diagnostic, only to arrive to be told they dont have anyone on staff today to do the diagnostic. Made the appointment for 8:30, and at 10:00 my vehicle is still sitting in the same spot where I dropped it off, still not touched. Asked cashier how long it would take, and she told me it was first come first serve. So what was the point in making an appointment?? I will never purchase another vehicle from this place. Once warranty is up, I will never return to this dealership and will advise all friends and family to not come to this place. All they want is your money, then they don’t care about you after. UPDATE: After posting this review, Lenny Becnel, Manager at Bill Hood Ford Lincoln responded and asked me to call him. I spoke with him briefly about my issues and he advised he would get back to me. 2 business days later, I received a call from Barbara Wilkinson, in the Customer Relations dept, asking when I could bring my vehicle in for service, which I brought in the same day. Barbara was very nice and friendly, but I did find it a little off-putting when she asked, "Since we are doing this for you, I'm going to ask you to do something for us, and change your review" I felt like this question should have been asked of me AFTER the service was completed, not before (I have been in the customer service industry for 10+ years, and I know mistakes happen, but I would not have asked a customer to change their review before I had a chance to make things right). I also didn't feel as if they were doing anything above and beyond for me by simply servicing my vehicle, which should have been serviced weeks prior, but again, she was very nice and friendly each time I spoke with her. It turns out, my transmission was bad and had to be replaced. Luckily I purchased the added warranty, so I didn't have to come out of pocket, but a part of me felt like the dealership knew the transmission was bad when it was sold to me as we noticed the transmission issues on the test drive, but didn't think anything of it at the time, until the issues got worse. I'm updating the review because Barbara asked me too, but I still don't think the dealership did anything to warrant a good review from me. Everything that was completed after I posted this initial review, should have been done from the get go. The only thing that was done for me was they waived the $100 deductible for the warranty, which I do appreciate, but I don't feel that alone deserves a good review. It shouldn't take a customer writing a bad review to get the same level of service that I would normally expect from any dealership. More

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Amazing Service Everyone here is friendly and courteous. This is my third vehicle purchase from this particular dealership. When the time comes for another I will def Everyone here is friendly and courteous. This is my third vehicle purchase from this particular dealership. When the time comes for another I will definitely be back. I wouldn’t want to go anywhere else or work with anyone else. More

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Superior customer service & fun, friendly environment The Bill Hood team was exceptional in their ability to get our deal done! They were willing to help however they could to make my experience the smoot The Bill Hood team was exceptional in their ability to get our deal done! They were willing to help however they could to make my experience the smoothest & most efficient in that one trip, even helping chase my 1.5 year old! Matt, Lenny & Marshall were an amazing team! Fast, efficient, reassuring & super accommodating! Every single employee there, from the salesman to the service techs, that I came into contact with had a smile & was a pleasure to chat with. I cannot recommend Bill Hood Ford in Hammond highly enough! The ONLY dealership I will work with going forward! More

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Easy and very professional Matt was awesome!!! Good guy! Everyone was very nice . I would recommend this dealership to someone who is looking for a mustang. Friendly and courteo Matt was awesome!!! Good guy! Everyone was very nice . I would recommend this dealership to someone who is looking for a mustang. Friendly and courteous! Thank you More

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Very pleasant I gave the rating I did for the simple fact the guys there were very polite and helpful and did everything they could do to get me into a van so I cou I gave the rating I did for the simple fact the guys there were very polite and helpful and did everything they could do to get me into a van so I could have transportation when I didn't have none and is helping me establish some credit More

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Disappointed Not satisfied with overall experience. Lincoln was not ready upon purchase. Windows still not fixed after three attempts (does not always stay up), Not satisfied with overall experience. Lincoln was not ready upon purchase. Windows still not fixed after three attempts (does not always stay up), Lincoln Way App is not what was told. After logging in App, we are given the dealership phone number. Could have got that myself. Nothing we were told about app has been proven true. Car is 1 yr old with 5000 miles and still can’t get info on the App. We are unhappy with the Individuals, but the System. More

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Everyone was very nice and professional. This car dealership was able to give many discounts that brought the cost down to what I thought was a great price, It had all the components I wante This car dealership was able to give many discounts that brought the cost down to what I thought was a great price, It had all the components I wanted. More

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Great dealership This is the third car we have purchased from Bill Hood Ford and every time was a great experience. Donnie was our salesman for every purchase, he is This is the third car we have purchased from Bill Hood Ford and every time was a great experience. Donnie was our salesman for every purchase, he is a great salesman and has the experience to back it up. I will definitely be back when I’m ready to buy another car. More

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Satisfied Sale w/Raved Reviews The staff involved with my most recent purchase made at Bill Hood Ford in HAMMOND were knowledgeable and helpful regarding the automobile I was in sea The staff involved with my most recent purchase made at Bill Hood Ford in HAMMOND were knowledgeable and helpful regarding the automobile I was in search of as well as attentive to my individual needs. They worked closely with me to make sure I was satisfied with this, my fourth Explorer and fifth total vehicle purchased. More

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