Lenny Becnel | Page 5

Great car buying exoerience The people at Bill Hood were extremely helpful and guided me in my purchase without pressuring me. Everyone I spoke with was kind, helpful, and knowle The people at Bill Hood were extremely helpful and guided me in my purchase without pressuring me. Everyone I spoke with was kind, helpful, and knowledgeable. The experience of buying a car there was rewarding and I would recommend this dealership to anyone who wanted to purchase a new Ford or Lincoln More

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Good experience, friendly sales staff Competitive pricing, easy buying experience. Very happy with my purchase. Gary C was a pleasure to work with. Definitely would recommend friends che Competitive pricing, easy buying experience. Very happy with my purchase. Gary C was a pleasure to work with. Definitely would recommend friends check this dealership out when buying a Ford. Thanks again, Gary More

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A pleasant no hassle experience with knowledgeable staff. From the time I inquired about my truck by email, and dealt with Ms. Darolyn, the experience has been awesome. My questions were answered and an appoi From the time I inquired about my truck by email, and dealt with Ms. Darolyn, the experience has been awesome. My questions were answered and an appointment was setup for a test. I met with Mr. Lenny, went for a test drive and he answered many questions about the truck. Then I was stuck with Mr. Jack, haha. Mr. Jack was nice, knowledgeable, and funny. I haven’t had to deal with many salesmen, but he has been the best. I cringe, and hate vehicle shopping. He put me at ease. Actually, everyone that I dealt with did. I would recommend this Dealership 100%. More

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Absolutely worst customer service ever. I was interested in a Ford F-250 so I called to ask a few questions and there reaction was as if I was an inconvenience. They didn’t really answer my I was interested in a Ford F-250 so I called to ask a few questions and there reaction was as if I was an inconvenience. They didn’t really answer my questions and had a poor attitude. Still interested in the truck I gave them the benefit of doubt. I can say I will never do that again. I began the financing portion of the deal and informed them I live in Texas and would be traveling in to pick up the truck if all goes well. That day was around 4pm on Friday and apparently three hours was not enough time for them to find financing with someone with a 750 credit score. I called back Saturday morning around 10:30 to check and see about the financing. Lenny said we’ll when are you wanting to buy the truck? I about fell out of my chair. Lol Normally when someone is looking at a vehicle and filling out financing paperwork that means there interested in buying a vehicle then not later. Entire time Lenny response to everything was as if he really didn’t want to deal with any of it. Sounds to me like complacency and laziness has set in. After many questions later I decided we’ll im going to drive in five hours to look and possibly close on the truck. The only concern any of the sales department had was that it was Saturday and they close at 5pm. So basically if I was going to drive five hours there I better get there before five. No problem, I got there at 4:15... Upon arriving not one person/employee that works for Bill Hood ever once introduce themselves, Never. I looked at the truck and it had multiple problems with it. The front differential was literally dripping in there parking lot. Axles seals blown and leaking. Poor quality lift job was performed and it was obvious at a glance in person where they don’t photograph purposely. Also they ailed to mention that the truck had been tuned and fully deleted, all emissions system was removed. They might want to read the laws on that before selling it. I was pissed to say the least. Told them to put the $500 hold money back on my card and I left. Bill Hood Ford and Lenny are the most unprofessional group of people I have ever encountered buying a vehicle my entire life. More

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Fast and friendly no hidden fees Will definitely purchase my next car from Bill Hood Ford great experience from the time we arrived till our departure.The first dealership to take tim Will definitely purchase my next car from Bill Hood Ford great experience from the time we arrived till our departure.The first dealership to take time and train us on the new cars options. Highly recommend this dealership More

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Quick and easy experience I came in late one evening after work, Gary was straight to the point and very helpful. Finance was also quick and easy. Received top dollar for my tr I came in late one evening after work, Gary was straight to the point and very helpful. Finance was also quick and easy. Received top dollar for my trade and left happy. More

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Pleasantly efficient and friendly I contacted Gary from NC on Friday afternoon and by close of business, we had come to an agreement of terms for a new F-250 Super Duty. I drove my tra I contacted Gary from NC on Friday afternoon and by close of business, we had come to an agreement of terms for a new F-250 Super Duty. I drove my trade in down Sunday night and arrived at Bill Hood Ford Monday morning. Immediately upon my arrival, Gary greeted us and showed me the new truck. Next, Barbara was extremely helpful during delivery actions giving me an increased amount of knowledge regarding the trucks’s capabilities. The finance department was next, Marshall took great care of me by not only offering me an extended warranty but he also found a better rate for financing. Overall, I was very surprised at how helpful and customer oriented the staff at Bill Hood Ford was during my experience. I would encourage and recommend family and friends to purchase a vehicle from Bill Hood. More

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Great place to deal with! I drove 120 miles and this was a great truck buying event. I dealt with AJ, Lenny and Jack they were very help full. I recommend Bill Hood Ford to e I drove 120 miles and this was a great truck buying event. I dealt with AJ, Lenny and Jack they were very help full. I recommend Bill Hood Ford to everyone. It was so good I came back two weeks later and bought a used Mercedes from them. Another good experience. More

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Great service Everyoe at Bill Hiod was so nice, friendly and understanding of what we wanted. Our sales representative Matt was above and beyond helpful. The finan Everyoe at Bill Hiod was so nice, friendly and understanding of what we wanted. Our sales representative Matt was above and beyond helpful. The finance department understood what we were looking for as a payment and made that happen for us. More

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Excellent Experience This was the most friendly, no pressure, well executed purchase I have ever experienced!! Great people great value ! Would recommend this dealship to This was the most friendly, no pressure, well executed purchase I have ever experienced!! Great people great value ! Would recommend this dealship to everyone looking for a vehicle ! More

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