Leo Fasola | Page 8

The service agent was incredible! He was knowledgeable and was able to resolve our problem. I was extremely pleased with the service. He was knowledgeable and was able to resolve our problem. I was extremely pleased with the service. More

by lise.hendi Verified Customer Verified Customer

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THIS IS DIFFICULT. EVERY TIME THE VEHICLE COMES BACK WITH CHECK ENGINE LIGHT STILL ON , AS IT DID THIS TIME. THE DAY IT WAS RETURNED IT ALSO HAD A WARNING LIGHT ON THE EVERY TIME THE VEHICLE COMES BACK WITH CHECK ENGINE LIGHT STILL ON , AS IT DID THIS TIME. THE DAY IT WAS RETURNED IT ALSO HAD A WARNING LIGHT ON THE DASH WHICH TURNED OUT TO BE BLUE TEC. WHY THEY MECHANICS WOULD NOT HAVE SEEN THIS OR ADDRESSED IT, IS SOMEWHAT INCOMPREHENSIBLE TO ME. ADDITIONALLY THE CAR IS STILL LEAKING FLUID FROM UNDERNEATH AS IT HAS EVERYDAY SINCE IT;S RETURN. I GUESS THERE IS NO QUALITY CHECK OF SERVICE, OR NO ONE OVERSEES SERVICES. SOMETIMES I JUST GIVE UP. MERCEDES SERVICE IS NOT INEXPENSIVE AND FRANKLY YOU'D THINK THEY'F MAKE SURE ALL THE SYSTEMS ARE RUNNING CORRECTLY OR ALERT YOU TO ANY PROBLEM. BUT SADLY NO. LEO IS ALWAYS POLITE . YET THERE IS ALWAYS MANY UNADRESSED PROBLEMS LEFT EVERY TIME I DROP OFF MY VEHICLE. More

by BHBWINCHINA Verified Customer Verified Customer

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Leo arranged a pick up and drop off for my repair. The windshield wipers needed a repair and the service department figured out the problem! The windshield wipers needed a repair and the service department figured out the problem! More

by WENDYTHOMPSON Verified Customer Verified Customer

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Great service for my convertible and the video that arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! More

by LSAULLSMITH Verified Customer Verified Customer

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The service advisor was excellent and very knowledgeable. Great service and very professional. Thank you Great service and very professional. Thank you More

by SHELLSHARP Verified Customer Verified Customer

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Overall experience at the dealership was positive, as one would expect. Leo is a nice personable! would expect. Leo is a nice personable! More

by ERICKESSELMAN1 Verified Customer Verified Customer

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Leo, service rep was terrific. Alex in sales is also the best. Keep up the good work. Alex in sales is also the best. Keep up the good work. More

by MICKEYC521 Verified Customer Verified Customer

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Towed our car while on vacation and the dealership got us back up and running. Only missed one day from our vacation while a computer glitch was dx and repaired. Yea! back up and running. Only missed one day from our vacation while a computer glitch was dx and repaired. Yea! More

by EDANDPAMGILLESPIE Verified Customer Verified Customer

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Great service. Leo provided exceptional service as usual. Kept me up to date with info thru the experience. A+ Leo provided exceptional service as usual. Kept me up to date with info thru the experience. A+ More

by DEADWOOD9 Verified Customer Verified Customer

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It is very easy to make an appointment with the service, service advisor is very professional and nice. Advisor explained and listened to our question. Our concern has been resolved after the visit to servi service advisor is very professional and nice. Advisor explained and listened to our question. Our concern has been resolved after the visit to service center. More

by DOCWU1208 Verified Customer Verified Customer

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