Leo Gallego | Page 2

Beware of written offers from Westbrook Honda I was in negotiations to purchase a new car from Westbrook Honda. I drove the car in person and was offered a good price for purchasing the car. Then I was in negotiations to purchase a new car from Westbrook Honda. I drove the car in person and was offered a good price for purchasing the car. Then while traveling I negotiated via phone and email to a lower price based on offers from other dealerships. I received a new lower price from Westbrook via email (written estimate complete with all fees) from Westbrook. Up to this point the service was good. When I tried to put a deposit down based on the new written price, they pulled a bait-and-switch and refused to offer the car for the written quote they sent via email. They did still offer it at the original price. Salesman Leo said "Oh, that's what I said the price would be IF we agreed to it." That's bad business and he wasted my time. I went to another Honda dealer with much better customer service and had a terrific experience at a very good price. Beware of written offers from Westbrook Honda. More

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Great experience Today I came home with my new CRV and came here to leave a review. I was surprised about the negative reviews that were left. My experience was nothi Today I came home with my new CRV and came here to leave a review. I was surprised about the negative reviews that were left. My experience was nothing but positive. Went in there on Wednesday and left with new car on Saturday. Could have been Friday but I couldn't get to dealership before it closed. They didn't have the color of car I wanted but found one for me. Leo Gallego was a professional and attentive salesman. After I spoke to Vanessa, and didn't purchase the extended warranties, I thanked her for not being mean. The last car purchase I made, from a dealership in East Hartford, the finance guy turned into a big d!xx when I didn't buy anything extra. Obviously haven't been in for service yet so I cannot comment on that. If I decide on buying another Honda in the future, this will be my first stop. Will recommend to everyone. Thank you Leo and Vanessa for a pleasant experience. More

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Buying made easy! I had one of the best and easiest car purchases this week when working with Leonardo Gallego. He was patient, accommodating and cheerful throughout th I had one of the best and easiest car purchases this week when working with Leonardo Gallego. He was patient, accommodating and cheerful throughout the whole process. He took the time to explain everything I wanted to know and I never felt pressured to make a decision. He made the whole experience much less stressful and I recommend him highly! More

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Great Customer Service! Leonardo was very welcoming when my husband and I walked in 30 minutes before close and he treated us with the respect he would to the first customer Leonardo was very welcoming when my husband and I walked in 30 minutes before close and he treated us with the respect he would to the first customer of the day compared to his last. He was very profession and very easy to talk to. Within 30 minutes and after a test drive, we were sold! He had a great attitude and we will recommend our friends and family looking to buy a new or used car to this dealership! We also enjoyed our experience with the business manager Venessa. Very easy-going & professional staff which is so important in customer service! Ask for Leonardo Gallego in the sales department! More

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Airbag Service We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the proc We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the process of shopping for a truck and were greeted by Leo and Chuck as we came in the door. Both were very friendly. They are in the process of helping us find a truck and we can't wait to become the owners of a truck through Honda!! Jason from the service department was very helpful, honest, and made sure that we understood all that was being done to our car. He offered us the option of a loaner if we needed to go anywhere. We will use the service department in the future! More

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Buying a new Honda CRV Leonardo was very professional. He worked very hard to please myself and my husband. I would recommend friends and family to visit your dealership. Leonardo was very professional. He worked very hard to please myself and my husband. I would recommend friends and family to visit your dealership. Thank you! More

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