Got treated like garbage. The woman in Finance (Vanessa) was SO EXTREMELY RUDE. Waited for 6 hours for paperwork to be done when I went in on the initial buy day. When i went back to get my plates, i had to wait 2.5 hours, because only 1 person had access to the vault where they kept their plates. ONE PERSON IN THE ENTIRE DEALERSHIP. This one person would be Vanessa. When I walked in, they told me that Vanessa was "on a delivery"....Obviously, me not being a car sales person thought she was off property - literally making a delivery of some kind. Stranger things happen i'm sure. No. This phrase meant that she was sitting in her office the entire time we were there with new prospective customers. It wasn't until after hour 1, when I asked someone when she would be back. This is the point when they informed me that she had been here the entire time, but couldn't dare to bother her. I mean, her getting up for a minute would DEFINITELY make her lose this sale....right? So i asked where she was, and at that time was pointed in the direction of her office. That's when she looked away from the other folks in her office to see me looking at her. THEN she gives me a rude, crooked smile and a circle wave from behind the comfort of her desk. I have never been SO ANGRY IN MY LIFE. That is when i demanded they put my dealer plates back on so i could go somewhere before I got even more angry. I was gone for another hour before they called me to come back. . .
I would have hoped this would be the last time i had to even think about Vanessa, however when my first lease payment was due, 2 weeks or so before I needed to pay - i noticed that i had not gotten my account number in the mail. I attempted to contact my sales representative Jeff, however he was not in. They said they would have to transfer me to Finance. The phone rang once, and put me over to voicemail (common for someone ignoring a call). And who's voicemail did i get? Oh yes. Vanessa.
I called and left voicemail's 5 more times.
She never called me back. No one called me back, and I had to figure it out myself.
DO NOT EVER GO HERE. SERIOUSLY.