Leo Merturi
Leo Merturi at DARCARS Infiniti of Greenwich
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Leo Merturi

Service Director

DARCARS Infiniti of Greenwich

315 Milbank Ave
Greenwich, CT 06830

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4.4
10 Reviews
4.4

10 Reviews

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10 Reviews of Leo Merturi

March 16, 2023

Dealership Rating
Employee Rating

I purchased my car before the dealership was owned by DARCARS. Ever since, the customer service has taken a downturn. I went from leasing to purchasing and now paying more than my car is worth because More

by CT_Disappointed_ Cust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brooke Labonte

Mar 17, 2023

DARCARS Infiniti of Greenwich responded

Hi there! This is an alarming review to receive and I'd really like to discuss your experience further and see how we can assist. Can you please reach out to my team and I at 800-327-2277 or email us at customerrelations@darcars.com when you have a moment? Thank you!

Mar 21, 2023

CT_Disappointed_ Cust responded

I thank you for the response, but at this point what can your team do? I’m guessing you will placate me by saying that you will chat with the people involved and that you value my business. If you did value your customers, none of this would have happened. I am currently paying more for a car than it’s worth and if I have a service issue I would rather drive out of my way than drive the 10 minutes to your service department.

Mar 21, 2023

DARCARS Infiniti of Greenwich responded

We are not in the business of placating and would genuinely love to assist, but without your contact information it's difficult to do so. Can you please call us at 800-327-2277 when you have a moment?

Mar 22, 2023

CT_Disappointed_ Cust responded

Touche. I will be reaching out soon. Who should I ask for?

Mar 22, 2023

DARCARS Infiniti of Greenwich responded

Wonderful! Please ask for Sherlene or Kim. Looking forward to speaking with you!

January 09, 2023

Dealership Rating
Employee Rating

My first service and was taken on time and out the door within the hour very satisfied! Thanks More

by Johnmart5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2023

DARCARS Infiniti of Greenwich responded

Excellent! We're pleased to hear that our team delivered the accommodating and gratifying service we aim for. Please drive safely and we'll see you again down the road!

July 30, 2022

Dealership Rating
Employee Rating

Everyone are very pleasent,helpful and answer all questions , great trying to accomodate all tour needs. More

by carlos
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Jason Higgins

Aug 01, 2022

DARCARS Infiniti of Greenwich responded

Carlos, thank you for the lovely review! We appreciate your support over here at DARCARS Infiniti of Greenwich. Drive safely until we meet again!

May 09, 2022

Dealership Rating
Employee Rating

Professional, knowledgeable people/Technicians. I like the way they do the oils change the conventional way rather then vacuuming. Keep it up! More

by Eksintl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 10, 2022

DARCARS Infiniti of Greenwich responded

We're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Infiniti of Greenwich. Drive safely!

May 02, 2022

Dealership Rating
Employee Rating

Waiting area is very clean Coffee of your choice bottled waters ready for customers bathroom very clean all technicians are very hands-on with customers More

by Omarparrajr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 03, 2022

DARCARS Infiniti of Greenwich responded

Omar, we're honored to have earned your recommendation! Our team will be delighted that our professional and courteous care made your experience so positive. Thank you for your business, and we wish you safe travels until we meet again!

April 07, 2022

Dealership Rating
Employee Rating

Was great thanks for the good service and thanks also for the fast response about my issue. More

by Xmas3shops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 08, 2022

DARCARS Infiniti of Greenwich responded

It was our pleasure to deliver friendly, professional service! Thank you for choosing DARCARS Infiniti of Greenwich. Safe travels until we meet again!

February 13, 2022

Dealership Rating
Employee Rating

Jason is my sales person at Darcars Infiniti. He got me into the SUV I wanted last year. I am still very much in love with my lease. Jason's professionalism, expertise and customer service is top tier. He More

by Kayla B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Higgins, Evan Berridge

Feb 14, 2022

DARCARS Infiniti of Greenwich responded

Kayla, we are thrilled to know that our service is worth the drive! Thank you for your glowing review of our team. We take pride in our service and your affirmation means a lot to us. Drive safely until next time!

February 09, 2022

Dealership Rating
Employee Rating

The salespeople were super helpful and willing to work with my needs. And the process was easier to purchase a new car More

by cbrogers
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peterson Myrthil, Farha Raoof

Feb 10, 2022

DARCARS Infiniti of Greenwich responded

We always love to hear that our team is providing thoughtful and attentive service! Thank you for your recognition of the hard work we put in every day. We wish you many safe and happy miles in your new vehicle, and we hope to see you again soon!

January 30, 2022

Dealership Rating
Employee Rating

I appreciate all the staff at the dealership. Jason really took his time to help me get the car I wanted, he made my car shopping experience fun and relaxed. Words can’t explain how happy I am with my More

by Beauty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2022

DARCARS Infiniti of Greenwich responded

Thank you for the five stars! We're glad to hear that Jason went the extra mile in his service to you. We'll be sure to pass along your compliments to him. If we can assist you in any other way, please be sure to let us know!

January 29, 2022

Dealership Rating
Employee Rating

I have had the pleasure of working and negotiating with Brooke Jessup-Labonte at Greenwich Infiniti over the past year as my cars lease was approaching its last payments. He was SO friendly and easy to ta More

by Bobbygrossman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2022

DARCARS Infiniti of Greenwich responded

We can't thank you enough for your longtime business and support, Bobby! It's wonderful to hear that your recent leasing experience went smoothly and we are grateful that you would share this feedback about Brooke and the team. We look forward to working with you again as well!

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