Leo Moreno

He is rude and unprofessional, I called and made a complaint about him. Simone was supposed to call me back but it never happened. So basically it happened when we showed up to test drive the Yukon. U complaint about him. Simone was supposed to call me back but it never happened. So basically it happened when we showed up to test drive the Yukon. Upon arrival, the Yukon was having battery problems, while doing numbers. My husband told Mario, we would like to talk to the manager, we don't feel comfortable with placing a deposit on a vehicle that can't even start. Mario then came back and said OK, talk to my sales manager. He said they're gonna pull it into the shop tonight. Take a look at it in the morning and we will let you know what's going on with it. Heathen said we will. I will be back on Wednesday and we will get everything taken care of. If I reach out to you and let you know what's going on. Tuesday Leo called me, said there was another family interested in buying the Yukon, they know about the ( battery problems) and they were approved without having to put anything down. His demeanor and the way that he talked to me and tried to bully me into putting a deposit down on a vehicle that was having battery problems is not okay. I then gave my husband the phone and he and Leo went back and forth. Leo then texted me 20 minutes after getting off the phone with my husband. And said I will have Mario contact you with an update on the Yukon. So now Wednesday comes around, I had to reach out to Mario to even see what was going on. Come to find out it was more than the battery and it had to be pulled into the shop for longer than they thought and it can no longer be sold as of now. No apology know nothing. More

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I repeatedly asked to see what bank approved us and the terms of the loan, they would not show me. I was told the Finance Manager called in a “favor” to get us a great rate. Well then show it us! terms of the loan, they would not show me. I was told the Finance Manager called in a “favor” to get us a great rate. Well then show it us! More

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