Leon Poole | Page 17

Got me in a car so quick. I was surprised and happy. Leon knows his stuff. I was surprised and happy. Leon knows his stuff. More

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Besides the time it took it to pick up my vehicle, which was no fault of Leon’s, my experience was great and Leon was great. was no fault of Leon’s, my experience was great and Leon was great. More

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Great customer service. They notified me when my car arrived, and kept me informed with every detail in the upgrade process. They notified me when my car arrived, and kept me informed with every detail in the upgrade process. More

by Tamica P. Verified Customer Verified Customer

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Great Service and Great Service. Everyone was extremely helpful especially my service advisor that day. Everyone was extremely helpful especially my service advisor that day. More

by Lorage42 Verified Customer Verified Customer

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My salesman are very nice and helpful and ppl there very kind. we test drive together and he explain to me how truck work Thank you so much for everything and keep up the good job and thank you again. kind. we test drive together and he explain to me how truck work Thank you so much for everything and keep up the good job and thank you again. More

by dinchansy Verified Customer Verified Customer

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Bottom Line Up Front: Jim Ellis Toyota is operating at 5 star quality levels in terms of customer service, commitment, and honesty- they have an amazing team and I'd like to take the time to recognize both star quality levels in terms of customer service, commitment, and honesty- they have an amazing team and I'd like to take the time to recognize both Mr. Leon Poole and Mr. Michael Green!!! In short, stop looking anywhere else as this is the place to go hands down! Story Time: The family and I knew we were looking into trading our vehicle in so that we could upsize into a truck to meet work and family needs. Originally, we were already on the road physically going to visit a different Toyota dealership further north due to higher inventory on hand, however, after some communication over the phone and via text with an employee there it was clear as to why that dealership had bad reviews just from friendliness, attitude, and communication alone. We quickly diverted our travel closer and found Jim Ellis Toyota. The wife called to verify that they were still open as it was getting late into Friday afternoon, just to look at inventory - we only had about 30minutes to spare before it was their weekend time. SPOILER ALERT: We would end up staying almost 5 hours past their closing time working with Leon and his team to work out the best deal available, test drive any truck on our list, and ensure that our needs were met before being done - they were committed to service (whether a sale occurred or not) and they left a lasting impression and a standard others might never meet! So… back at the beginning, there we were, we had just arrived at the dealership, took a quick look walk around without interruption before Mr. Leon Poole came out to see how he could be of service. Mr. Leon Poole was charismatic, warm, and genuine. At no point did we feel rushed or pressured in any way, he was patient as our kiddos were also in the mix while we looked around. Leon was very knowledgeable and able to speak confidently on the different trim levels, inventory in stock, rough estimated monthly payments, and the pros and cons to each vehicle option we considered. Leon Poole, is by far one of the best sales consultants I've encountered and the person I'd say you'd want to ask for by-name when you arrive for your upcoming purchase. It's further without hesitation l'd recommend Leon to you over his peers to provide you with knowledge, trustworthiness, and honesty on your options. Remember a vehicle is a significant purchase, for some life-changing, start by choosing the right sales associate that makes you his priority and commits to your needs! Once, we completed and selected our vehicle Mr. Michael Green, financial manager, would work our paperwork and take us through the process of each legal document and ensure everything was correct going forward. Like Leon, Michael did not pressure, push, or rush (especially considering how late it got) to make sure we were taken care of and that any options, packages, etc... were explained and understood before moving committing to anything financially. Again, Leon & Michael thank you for all your help that you provided. Our family is very thankful and we wish you the very best! P.S. Leon, tell your wife sorry for holding you up on a Friday evening and thank her for letting us steal your time... Overall, Jim Ellis Toyota was a great experience all the way around. No complaints. Respectfully, Jovan M. More

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John & Leon was GREAT! ! Also Darrell. Everyone was great and very helpful. Made sure I left HAPPY, &satisfied. They worked with me . I’m thankful . ! Also Darrell. Everyone was great and very helpful. Made sure I left HAPPY, &satisfied. They worked with me . I’m thankful . More

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The staff is very polite and well informed about their vehicles.They work very hard to make your buying experience comfortable. vehicles.They work very hard to make your buying experience comfortable. More

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Thank ali and leon for your wonderful service and helping.with the purchase of our new car! Thank you mallory for youe help also! We love Jim Ellis helping.with the purchase of our new car! Thank you mallory for youe help also! We love Jim Ellis More

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Leon and Manager Lacey truly went out of their way to make sure I got the car I wanted and needed. They made my family and I feel more than just a customer. Thank you make sure I got the car I wanted and needed. They made my family and I feel more than just a customer. Thank you More

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