Reid Millikan

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our service department and dealership do their best to ensure premium quality service for our customers, in all aspects. At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear that your experience with our dealership did not meet your expectations and left you feeling this way. We strive to provide transparent and fair service to all our customers, and it's concerning to hear that you've had such a negative impression. We take your feedback seriously and would like to understand more about your specific concerns so we can address them appropriately and improve our practices. If you are open to discussing this further, please contact us directly at (770) 746-9374. We are committed to making things right and ensuring that your concerns are heard and addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our dealership.

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear that our communication was clear and that we were able to answer all your questions and fix the problem with your vehicle. However, we understand your concerns regarding the repair costs and the specific issues with your 2021 Highlander. We strive to provide valuable service and take your concerns seriously, as they help us evaluate and adjust our service practices to better meet our customers' needs. We apologize for any inconvenience you've experienced and appreciate your honesty, as it drives us to better our service. If there's anything more we can do to assist or address your concerns, please don't hesitate to reach out. Thanks again!

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the long wait you experienced during your appointment for an oil change. We understand that your time is valuable, and we apologize for not meeting your expectations on this occasion. We strive to provide efficient service and will take your feedback seriously as we work to improve our scheduling and service times. Thank you for bringing this to our attention. If there's anything we can do to assist you further or regain your trust, please let us know.

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that you consistently have a great experience when you visit us! Thank you for your kind words and for choosing us for your needs. We appreciate your recognition of our efforts and look forward to continuing to provide you with excellent service in the future.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Reid and the team provided you with great service, and we appreciate your high recommendation! Thank you for taking the time to share your positive experience. We look forward to continuing to serve you with the same level of excellence in the future. A+ service is what we strive for!

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience and feedback. We're glad to hear that your overall experience was good, but we apologize for the hiccup at the end of your service. Ensuring clear and timely communication is essential, especially when handing over duties to another team member. We appreciate you bringing this to our attention as it helps us improve our processes and ensure a smoother experience for our customers. We will address this issue to enhance our service coordination. Thank you for your understanding, and we look forward to providing you with an even better experience next time.