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Leon Thompson

Overview Reviews (81)

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Leon Thompson

Leon Thompson | Page 7

Service Advisor

Mike Barney Nissan

3676 Sheridan Dr
Amherst, NY 14226

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4.5

81 Reviews

Overview Reviews (81)

4.5

81 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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81 Reviews of Leon Thompson

April 20, 2026

Dealership Rating

Employee Rating

I'm happy with the way I've been treated, but after 3 appointments at the shop we still haven't solved the Check Engine Light issue. Any discontent is solely with the results and not a reflection of the appointments at the shop we still haven't solved the Check Engine Light issue. Any discontent is solely with the results and not a reflection of the people involved. Leon has done everything possible, but the mechanical issue remains. I'm hopeful that the issue will be resolved when after my next appointment in two weeks More

by Electricwizard77

Verified Customer

Recommend Dealer

Other Employees Tagged: Leon Thompson

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April 16, 2026

Dealership Rating

Employee Rating

Excellent. Always open to help us, check over our vehicle when ever we take it in, and keep us informed as they are working on it. They are very knowledgeable, Always open to help us, check over our vehicle when ever we take it in, and keep us informed as they are working on it. They are very knowledgeable, efficient, friendly, and a pleasure to work with. We appreciate Mike Barney! More

by PRJALONG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Leon Thompson

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April 15, 2026

Dealership Rating

Employee Rating

Terrible communication. Lack of caring. Manager was unresponsive Overall the worst experience I've had with a dealership Lack of caring. Manager was unresponsive Overall the worst experience I've had with a dealership More

by Caseycalabrese

Verified Customer

Recommend Dealer

Other Employees Tagged: Leon Thompson

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Apr 20, 2026 -

Mike Barney Nissan responded

We apologize for the lack of communication and caring displayed by our manager. This is not reflective of our standards and we will take immediate action to address this. Your satisfaction is important to us, and we hope to have the opportunity to make things right for you.

April 12, 2026

Dealership Rating

Employee Rating

I have purchased cars and have had them maintained at this dealership for years. Kevin, Dylan and Mike made my most recent transaction very easy and satisfying. this dealership for years. Kevin, Dylan and Mike made my most recent transaction very easy and satisfying. More

by CAMMAFAM

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Szymanski, Scott Horvatits, Dylan Cash, Mike Thompson, Josh Daul, Sal Pirro, Miranda Caldarelli

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Apr 15, 2026 -

Mike Barney Nissan responded

We are so glad to hear that our team, Kevin, Dylan, and Mike, were able to make your recent transaction a breeze. Thank you for your loyalty and kind words. We appreciate your continued support as a valued customer.

April 07, 2026

Dealership Rating

Employee Rating

I will not be back unless forced to. Oil change & tire rotation. Two hours as only one tech working. I don't like that but I can live with it. More importantly, I need one door rebalance Oil change & tire rotation. Two hours as only one tech working. I don't like that but I can live with it. More importantly, I need one door rebalanced, or something like that, and some clips reinstalled to hold on a piece of trim. I was first appointment is in May. Three weeks! Unacceptable. More

by Eugenestack190

Verified Customer

Recommend Dealer

Other Employees Tagged: Leon Thompson

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Apr 13, 2026 -

Mike Barney Nissan responded

Thank you for your feedback. We apologize for the inconvenience and will work to ensure a faster service for you in the future. Please reach out to our team as we would be happy to assist with your door and trim. We value your support and hope to regain your trust.

April 06, 2026

Dealership Rating

Employee Rating

Amazing people! !! Awesome Jingle!!!Scott Horvatits has a smile that makes you want to smile bigger! Great TEAM! !! Awesome Jingle!!!Scott Horvatits has a smile that makes you want to smile bigger! Great TEAM! More

by scottjohn0916

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Leon Thompson

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Apr 11, 2026 -

Mike Barney Nissan responded

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team and jingle. Your satisfaction is our top priority. We look forward to serving you again soon!

April 04, 2026

Dealership Rating

Employee Rating

Great service and professional staff. Highly recommended! Been a long time customer for a reason! Highly recommended! Been a long time customer for a reason! More

by repogirl1390

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Daul, Sal Pirro

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Apr 06, 2026 -

Mike Barney Nissan responded

Thank you so much for the kind words! We truly value long-term customers like yourself and are dedicated to providing exceptional service. Your recommendation means the world to us! Thank you for choosing our business.

April 04, 2026

Dealership Rating

Employee Rating

I was told that the vehicle would be in the shop within 48 hours and two weeks later we got it back 48 hours and two weeks later we got it back More

by Deh209

Verified Customer

Recommend Dealer

Other Employees Tagged: Leon Thompson

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Apr 06, 2026 -

Mike Barney Nissan responded

Hi there, we apologize for the delay in getting your vehicle back. We value your time and understand the frustration this must have caused. We will work on improving our communication and time management in the future. Thank you for your feedback.

Apr 04, 2026 -

Deh209 responded

Took 10 days for them to get it in and fix it

April 04, 2026

Dealership Rating

Employee Rating

Very professional staff was courteous Very knowledgeable, they kept me informed about status of repair they kept me informed about status of repair More

by GOODRD33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Daul, Sal Pirro

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April 01, 2026

Dealership Rating

Employee Rating

Excellent experience. Will definitely be back every time I need service Great dealership lousy jingle Will definitely be back every time I need service Great dealership lousy jingle More

by BRIANP7564

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Leon Thompson

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Apr 03, 2026 -

Mike Barney Nissan responded

Thank you for the great review! We're glad you had an excellent experience with us and we look forward to seeing you again for all your service needs. See you soon!