Leroy Owens | Page 2

Awesome car buying experience Everyone from the sales floor to maintenance were friendly and honest! Honestly what is there to say done deal quick in and out no brain damage that's Everyone from the sales floor to maintenance were friendly and honest! Honestly what is there to say done deal quick in and out no brain damage that's what I wanted!!! More

Helpful 1

Report | Print

Small dose of faith! Din't think i would be qualifiy for the vehicle my heart desired but i walked on lot and my angle met me in parking lot.his name was rod thurman he sa Din't think i would be qualifiy for the vehicle my heart desired but i walked on lot and my angle met me in parking lot.his name was rod thurman he said you have to have faith.oh my goodness thank god for advantage i left the dealer with 2015 equniox my dream truck.so don't be afraid to go and pick out your blessing.everyone was so wonderful love u guys! met the boss wow he fantastic.so go ahead put them to the test.....i garuntee you'll leave a happy camper. More

Helpful 0

Report | Print

They left me stuck to get me to buy a new car I'm driving to Wisconsin from Florida and I experienced engine trouble. They were the closest Toyota dealership I could tow it to. That was yesterda I'm driving to Wisconsin from Florida and I experienced engine trouble. They were the closest Toyota dealership I could tow it to. That was yesterday. They told me to diagnose it would be $290. I agreed. Even though I agreed to the diagnosis it still isn't done. Last night, service representative Glenn told me they'd have to take it apart to see if any of it could be repaired (an additional $300 just for further diagnostics), but if it couldn't be repaired, they'd have to replace the whole thing for around $6000 and 10-15 hours mechanics time. That was last night. Today around noon, when I caught their shuttle back to the dealership, the driver told me my car was ready and to pay for it with the cashier. Oh, okay. Great. That should have meant they found the problem and were able to replace some parts. Nope. They literally left it sitting and hadn't touched it. The cashier couldn't find my paperwork and had me speak with a service representative. When I asked Tony, the service representative, how long the diagnosis would take to finish, he didn't answer but asked instead if I'd spoken with a salesperson. Not sure how speaking to a salesperson will fix my car, but I am certain speaking to a salesperson will help them sell last year's model car that they want off their floor. That seemed to be all they were interested in. Funny thing is, I would be willing to buy the new car today, but they seem to think they have me where they want me and won't budge on the price for last year's model. Later this afternoon they quoted me 24.1 hours of repair time... this was after I'd already been quoted 10 - 15 hours. They spoke with someone and came back with 15 hours. Glenn told me there was an engine available in the city. Tony told me the engine would arrive from Wisconsin day after tomorrow, on Friday. They told me it may not be finished on Friday even if the replacement engine arrives in the morning. They told me hybrid repairmen didn't work on weekends. More

Helpful 2

Report | Print

New car I have to say Leroy Owens is the best. Always so helpful and pleasant. Thank you again Leroy. I have always loved Toyota they are great cars. I have to say Leroy Owens is the best. Always so helpful and pleasant. Thank you again Leroy. I have always loved Toyota they are great cars. More

Helpful 0

Report | Print

OUTSTANDING!! Hi, Glenn in service EXCELLENT, he explain what needed to be done to my car. A young lady with the clip board friendly. Everyone speaking and greeting Hi, Glenn in service EXCELLENT, he explain what needed to be done to my car. A young lady with the clip board friendly. Everyone speaking and greeting you plenty of popcorn. More

Helpful 1

Report | Print

Service call Came on for a service call met Salesman Daniel Backstrom he was outstanding, so professional answering all questions ended up test driving. He was ve Came on for a service call met Salesman Daniel Backstrom he was outstanding, so professional answering all questions ended up test driving. He was very knowledgeable More

Helpful 0

Report | Print