She is our ‘go to’ person for repair service-great
representative for Faulkner- so glad she is part of the team to keep our cars healthy.
representative for Faulkner- so glad she is part of the team to keep our cars healthy.
More
by BLUEFLUDON
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
The dealership was clean and service representatives were
kind and helpful. Service was fast and the waiting area was comfortable and convenient
kind and helpful. Service was fast and the waiting area was comfortable and convenient
More
by caldwell_0707
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thanks Caldwell, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.
Stopped in for an oil change.
In and out in reasonable time. Happy with their service.
In and out in reasonable time. Happy with their service.
More
by becksella
Verified Customer
Verified Customer
Sep 26, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for the great review, becksella! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!
Every time I go in for service I have to fight for what
they are charging or doing to my vehicle. Warranty work, oil changes, and most recently my wife’s tires. They say they price match and then they wil
they are charging or doing to my vehicle. Warranty work, oil changes, and most recently my wife’s tires. They say they price match and then they will not. They were charging over 300% mark up on tires….. they were going to charge my wife $600 for just tires for $288 dollar tires, not including install.
I will not recommend this dealership to anyone for service….
More
by SMA6541
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2024 -
Faulkner Buick GMC West Chester, INC. responded
SMA, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (610) 436-5600 and speak to one of our managers so they can assist you. We appreciate your feedback.
Leslie is great, friendly, sets realistic expectations,
provides information clearly, seeks approval professionally, smiles, stays clam
provides information clearly, seeks approval professionally, smiles, stays clam
More
by JBCURRAN
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for the great review, Jbcurran! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!
I was impressed with the service received and fitting my
car in prior to warranty expiration.
car in prior to warranty expiration.
More
by Mjke1206
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Mjke, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.
Starting from the beginning and being greeted by Leslie
who always does a great job, to the technician who’s final job is to put the inspection stickers on straight….overall good job !
who always does a great job, to the technician who’s final job is to put the inspection stickers on straight….overall good job !
More
by NAPALOT
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for the great review, Napalot! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!
Great service, no problems, knowledgeable tech and
service writer. ..no B/S and didn't rip me off and changed actual time spent.
service writer. ..no B/S and didn't rip me off and changed actual time spent.
More
by rblescia
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2024 -
Faulkner Buick GMC West Chester, INC. responded
We're so glad to hear it! Thank you for the great review, rblescia! We're always here to help if anything else comes up!
My experience at Faulkner repairing my car was very
positive. Leslie was super kind and courteous thoughout the whole process. Being a Saturday and only her manning the desk she still kept me informed
positive. Leslie was super kind and courteous thoughout the whole process. Being a Saturday and only her manning the desk she still kept me informed and made sure I understood what was needed. This dealership is honest and repair costs are reasonable. They need more staff on Saturdays.
More
by DULA.KAREN
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thanks for sharing your experience with us, Karen! If there is anything else we can do to help just let us know! Have a great day!
The service department repaired my vehicle and had it
ready for me to pick it up on Friday morning.
ready for me to pick it up on Friday morning.
More
by KKCJOE
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2024 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Dealer Reviews
Cars for Sale
Dealer Log In
26 yrs
