The dealership keeps you informed, each individual seems
very knowledgeable, friendly and helpful ... and they seem to get to your needs as soon as possible!! A very good experience!!
very knowledgeable, friendly and helpful ... and they seem to get to your needs as soon as possible!! A very good experience!!
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by libra29
Verified Customer
Verified Customer
Other Employees Tagged:
Levin Hickman
Jul 25, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for the kind words! We’re glad our team took great care of you and kept you well-informed throughout your visit. We truly appreciate your support and look forward to seeing you again soon.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
Absolutely terrible dealership.
The service department takes serval trips and days to actually fix something and they also used my car for joy rides as one trip that was 3 days long
The service department takes serval trips and days to actually fix something and they also used my car for joy rides as one trip that was 3 days long they put 151 miles on my car. Disgusting.
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by michaelrodoquino
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2025 -
Parks Ford Lincoln of Gainesville responded
I’m very sorry to hear about your experience. While we do sometimes need to test drive vehicles to duplicate concerns and verify repairs, I understand how concerning this situation must feel. I’d appreciate the opportunity to speak with you directly, review what happened, and be your point of contact for any future service visits. Please feel free to reach out to me—I’d like to help make this right.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
Jul 18, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for sharing your concerns—I understand how frustrating and concerning this experience has been. I want to personally apologize for the issues you’ve faced and for the added stress this has caused. This is not the level of service we aim to provide.
I’d like the opportunity to inspect your vehicle myself and make things right. Please reach out to me directly so we can set up a time to meet and address every concern you’ve mentioned. I’m committed to making sure your vehicle is safe, properly repaired, and that you feel confident in the service you receive moving forward.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
The price was too high for oil change and had to wait to
pick up truck
pick up truck
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by Terry Parrish
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for your feedback, Terry. I understand your concerns about the cost and wait time, and I’d like the opportunity to make things right. I’d be happy to offer you a discount on your next service and would like to personally meet you when you come in. Please feel free to reach out to me directly so we can get that set up.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
Excellent service, very patient and attentive.
Followed up with us on all levels of service.
Followed up with us on all levels of service.
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by MICHELEKENTON
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for the great feedback! We’re glad to hear you had an excellent experience and that our team kept you informed throughout the process. We appreciate your business and look forward to seeing you again for your next service.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
We were running late for our appointment; however, we
phoned Levin to advise. He put us at ease, and he assured us that our vehicle would be serviced.
phoned Levin to advise. He put us at ease, and he assured us that our vehicle would be serviced.
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by oscar.goolsby
Verified Customer
Verified Customer
Other Employees Tagged:
Levin Hickman
Jul 18, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for sharing your experience! We’re glad Levin was able to make the process easy and keep you at ease. We appreciate your business and look forward to seeing you again for your next service.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
Very happy with the people and service at parks ford,
will refer them to all my friends.
will refer them to all my friends.
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by Schaffergn
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for the kind words and for trusting us with your service! We truly appreciate your referrals—that means a lot to us. We look forward to seeing you again when your next service is due.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
Best experience at a Ford repair shop I’ve had in over 30
years of ford ownership.
years of ford ownership.
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by timothy.m.leonard
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for the kind words! We’re proud to have provided your best Ford service experience in over 30 years. We appreciate your loyalty and look forward to seeing you again for your next visit.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
Always welcomed with great enthusiasm and Levin makes
everything as easy as possible Excellent experience!
everything as easy as possible Excellent experience!
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by Matt Benavidez
Verified Customer
Verified Customer
Other Employees Tagged:
Levin Hickman
Jun 22, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for the wonderful feedback! We’re glad Levin made your experience smooth and welcoming. We truly appreciate your business and look forward to seeing you again for your next visit.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
Incredible service department all around !
I would highly recommend Parks Ford Service department to everyone I know.
I would highly recommend Parks Ford Service department to everyone I know.
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by Mike Godwin
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for the kind words and recommendation! We're grateful for your support and look forward to taking care of you again soon.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com
More Scam than Service
Got to Pay $300 For Lies, No
Repairs
I brought my Ford C-Max in to get the AC recharged yesterday (June 16th). Was told by Michael that to get my AC recharged, a diagnostic wo
Repairs
I brought my Ford C-Max in to get the AC recharged yesterday (June 16th). Was told by Michael that to get my AC recharged, a diagnostic would be required but that I shouldn’t be concerned as should I move forward with the AC being recharged, that the diagnostic fee would be waved. But he said that they would certainly be able to recharge it after the diagnostic. It’s summer in Florida, so I agreed even though the quoted prices were on the high end. Two hour job, so I’d be able to wait out the repair.
Two hours later, I get informed that my car had been moved into the shop, but that I’d be able to get it in the morning as the service would take overnight. Ask Devon if I could just get my AC recharged so I could be on the way. Given a bunch of babble about why that wouldn’t be advised, then told that he’d go and check to see if diagnostic had been started but that it was doable. Get told that the diagnostic had already started on my car, and so it couldn’t be done.
Next morning, I get quoted $4000 for AC repairs. Told Devon that I just wanted my AC recharged and wanted a quote on that. Takes two hours to get a quote. Diagnostic fee was not in fact included in the AC recharge. Ten minutes after signing the form for the service against my better judgment (which was severely over priced), I get informed that legally, they can’t do the AC recharge since they detected a leak.
So, now, I’m left with the following conclusions:
1. I was definitely lied to by either Devon or Michael about if I could get the AC recharged without a diagnostic or not.
2. Florida changed the law back in the 1990s to allow for AC recharges in the presence of a leak. So I was lied to there.
3. I was told by Michael when checking in my car that they’d be able to plug back in a fog light connector that came unplugged and was hanging down from the front, free of charge. When I took possession of the vehicle, the fog light connector was still dangling.
In summary: after two days of run around, I am $300 poorer, still have an unplugged light, and now need to find another mechanic to recharge the AC system.
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by ANNCATWATER
Verified Customer
Verified Customer
Jun 20, 2025 -
Parks Ford Lincoln of Gainesville responded
Thank you for your feedback. I’ve reviewed this matter directly with both Michael and Devon, and I’ve been trying to reach out to you with an offer to help. I’d truly appreciate the chance to speak with you and work toward a resolution. Please let me know the best number and time to reach you—or feel free to contact me directly anytime using the information below.
Michael Muldoon
Service Manager
Parks Ford of Gainesville
864-918-7012
mmuldoon@parksofgainesville.com