Liang Wad Quin

The worst dealer I ever tried to buy a vehicle from, This is a Acura dealer, but it building look like it never been renovated, the salesman dresses and conducts themself like they work for a buy here pay he is a Acura dealer, but it building look like it never been renovated, the salesman dresses and conducts themself like they work for a buy here pay here. I called ahead 3 to 4 times to come buy a Acura Certified 2025 TLX, I was assured over the phone that the price was 42500 plus a 350 doc fee and taxes, and that they would accept my CHASE APPROVED LOAN. I drove 3.5 hours from Indiana to buy this car, When I got there nobody knew I was coming, ( but I had a reservation) . The car was not even in the lot, but in another lot, I had to drive with the salesman to get it, but the lots doors were locked, after they sent someone else to get it and brough it back, I checked the car, the miles were 550 not the 152 advertised(not big deal), I notices the windows were tinted, ( not shown on the pics). As soon I sat down the salesman hand me a QR code to fill an application, I told about my chase approval, to which he replied I still needed to fill the application, from here on the conversation turned tense, he came back really quick claiming they could not find it, I told him there was two pages, came back and added the last 4 of our socials, in the mean time he brought the invoice for the car, to which they added a $2500 for a paint protection, $499 for wheel locks and $399 for the window tint. Then came back insisting that I needed to reapplied to find the application, when I refuse the finance manager came out all angry and mean, raising his voice claiming he needed me to do that for him to do his job, and I did not like I could just leave. I told to just do it my name then. In the mean time we started discussing the excessive add on, The salesman argued that the wheel lock were already installed, and they were labor to installs them, even though Acura sell those for $75 as an accessory, after arguing back and forth he concluded that because they selling the car so low, I had to get screw with those adds, I offered to refuse the paint protection and either the $500 wheel nuts or the $399. He went and came and said NO they all had to stay. I had to drive back to indiana with my $10000 for down payment. Just One way to described these people HUTLERS More

Report | Print

DO NOT PURCHASE FROM HERE if u want to be ripped off. Finance person named Kiki tacked on $4k worth of warranty that i didnt agree on and tried to play it off like it was a misunderstanding. Not even an Finance person named Kiki tacked on $4k worth of warranty that i didnt agree on and tried to play it off like it was a misunderstanding. Not even an apology ftom her either. She kept insisting on my monthly budget and how she can lower it for me, even extending my loan term. Luckily i questioned her breakdown and thats when i saw the addtl $4k(6yr warranty) charge(i only agreed to 2yr warranty for $1.2k. Vehicle also had a side mirror that needed replacement that they agreed on. The day my pregnant wife took in vehicle they told her it will take 2hrs, 2 hrs later they say itll be 4hrs, 4hrs later they said they cant finish it. They couldve at least given her a loaner at 2hrs. When they finally gave her a loaner, it was the smallest Kia u can imagine. The MDX i bought also had a scratch on bumper that they promised theyd touch up. They had my mdx for 2 days and when my wife picked it up, the scratch wasnt even touched up. No full tank, tires unevenly inflated, no car wash. Only good thing about this dealer is Wade, the sales guy we dealt with. Very pleasant and transparent guy. Other than that, this place is horrible More

Report | Print

Kissy the sales manager and Wade the sales person made my buying experience very easy. buying experience very easy. More

Report | Print

Jacob and Samuel provided a great car buying experience. Helped us sort thru 2024 vs 2025 RDX options and gave us enough time to figure out a great fit. 2025 RDX owners. Thanks. Long time Napleton Acura cus Helped us sort thru 2024 vs 2025 RDX options and gave us enough time to figure out a great fit. 2025 RDX owners. Thanks. Long time Napleton Acura customer (sales and service). More

Report | Print

This sales person does not care about customer. Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker for msrp and add 15% over. Biggest mistake I ever made. He may seem friendly but him and Ed Napleton only cares about selling cars and pushing them out as fast as they can. Future buyers be aware of him. I love my Integra but I paid an arm and a leg for just a aspec which I could’ve gotten a TLX Aspec with that price that I’m paying for the Integra. Never buy a vehicle without the sticker on the car. They will scam every penny off of you. More

Report | Print

Good service, we went over everything on the phone, car and paperwork is ready, great job and paperwork is ready, great job More

Report | Print

Just bought a Q5 from here, good people to work with, no hidden fees, very straight forward price hidden fees, very straight forward price More

Report | Print

Very happy with my purchase, Richie and Wade made a good deal for me, will keep my business here deal for me, will keep my business here More

Report | Print

Just got another car from here, my family worked with Wade over 4 years, great service and very professional Wade over 4 years, great service and very professional More

Report | Print

Houston and Wade is very patient explain the mainteinance plan, helped me with my service visit, great team work plan, helped me with my service visit, great team work More

Report | Print