DO NOT PURCHASE FROM HERE if u want to be ripped off.
Finance person named Kiki tacked on $4k worth of warranty that i didnt agree on and tried to play it off like it was a misunderstanding. Not even an
Finance person named Kiki tacked on $4k worth of warranty that i didnt agree on and tried to play it off like it was a misunderstanding. Not even an apology ftom her either. She kept insisting on my monthly budget and how she can lower it for me, even extending my loan term. Luckily i questioned her breakdown and thats when i saw the addtl $4k(6yr warranty) charge(i only agreed to 2yr warranty for $1.2k. Vehicle also had a side mirror that needed replacement that they agreed on. The day my pregnant wife took in vehicle they told her it will take 2hrs, 2 hrs later they say itll be 4hrs, 4hrs later they said they cant finish it. They couldve at least given her a loaner at 2hrs. When they finally gave her a loaner, it was the smallest Kia u can imagine. The MDX i bought also had a scratch on bumper that they promised theyd touch up. They had my mdx for 2 days and when my wife picked it up, the scratch wasnt even touched up. No full tank, tires unevenly inflated, no car wash. Only good thing about this dealer is Wade, the sales guy we dealt with. Very pleasant and transparent guy. Other than that, this place is horrible
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by Will_Reyes25
Oct 07, 2025 -
Ed Napleton Acura responded
Hello, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 941-4300. We look forward to hearing from you.
Kissy the sales manager and Wade the sales person made my
buying experience very easy.
buying experience very easy.
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by JAK
Other Employees Tagged:
Kissy - sales manager
Jun 14, 2025 -
Ed Napleton Acura responded
We're glad to hear our Staff took such great care of you, Jak! Congratulations on your purchase! We hope we can continue to be of service to you down the road.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Jacob and Samuel provided a great car buying experience.
Helped us sort thru 2024 vs 2025 RDX options and gave us enough time to figure out a great fit. 2025 RDX owners. Thanks. Long time Napleton Acura cus
Helped us sort thru 2024 vs 2025 RDX options and gave us enough time to figure out a great fit. 2025 RDX owners. Thanks. Long time Napleton Acura customer (sales and service).
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by at60126
Other Employees Tagged:
Anes Topic
, Jacob, Samuel
Sep 29, 2024 -
Ed Napleton Acura responded
Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
This sales person does not care about customer.
Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker
Over mark up a aspec Integra. 45k, yes it was my fault for trusting this guy. Don’t ever call in for a vehicle in stock, he will take off the sticker for msrp and add 15% over. Biggest mistake I ever made. He may seem friendly but him and Ed Napleton only cares about selling cars and pushing them out as fast as they can. Future buyers be aware of him. I love my Integra but I paid an arm and a leg for just a aspec which I could’ve gotten a TLX Aspec with that price that I’m paying for the Integra. Never buy a vehicle without the sticker on the car. They will scam every penny off of you.
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by Rsxiong1
Jun 22, 2024 -
Ed Napleton Acura responded
Richard, thank you for taking the time to leave us feedback about your experience with us. We would like to learn little more by speaking with you about this. All of new cars do have window sticker placed in glove department after purchased for customers to have it. Also, it has been 2 years since you purchased and you have not express any concerns about this to us in follow up call we have in place after purchase or even when you came in to our service. Please reach out at your earliest convenience at 630-782-9300 so we can learn all the details and try to rectify this situation. We hope to hear from you soon.
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Good service, we went over everything on the phone, car
and paperwork is ready, great job
and paperwork is ready, great job
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by Coxx
May 24, 2024 -
Ed Napleton Acura responded
We're glad to hear our Staff took such great care of you, Coxx! We hope we can continue to be of service to you down the road! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 2339/x2378
marta.nilles@napleton.com
Just bought a Q5 from here, good people to work with, no
hidden fees, very straight forward price
hidden fees, very straight forward price
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by Kelley
Jan 29, 2024 -
Ed Napleton Acura responded
Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Very happy with my purchase, Richie and Wade made a good
deal for me, will keep my business here
deal for me, will keep my business here
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by Mika
Jan 28, 2024 -
Ed Napleton Acura responded
Mika, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Regards,
Marta Nilles
Customer Relations Manager
Ed N apleton Acura/Kia
630-782-9300 x2339/x2378
marta.nilles@napleton.com
Just got another car from here, my family worked with
Wade over 4 years, great service and very professional
Wade over 4 years, great service and very professional
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by Jacky
Dec 30, 2023 -
Ed Napleton Acura responded
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Jacky. Thank you and we hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 x2339/x2378
marta.nilles@napleton.com
Houston and Wade is very patient explain the mainteinance
plan, helped me with my service visit, great team work
plan, helped me with my service visit, great team work
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by Lin
Service Price Transparency
Other Employees Tagged:
Houston
Dec 29, 2023 -
Ed Napleton Acura responded
Lin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton Acura!
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 x2378/x2339
marta.nilles@napleton.com
2nd lease from, very comfortable with my new Rdx and
great deal from the sale team
great deal from the sale team
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by Julio
Dec 28, 2023 -
Ed Napleton Acura responded
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen again. Thank you again for choosing Ed Napleton Acura and we hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 x2378/x2339
marta.nilles@napleton.com
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