Libby Berry

Purchased a ar Purchased car because I thought it was a fair price, car fax was attached to car info., complimentary car wash, assigned maintenance manager, and grea Purchased car because I thought it was a fair price, car fax was attached to car info., complimentary car wash, assigned maintenance manager, and great customer service. No one was pushy! More

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poor customer service We bought a Mercedes 250 GLE for my wife at Mercedes Benz of Tyler. Libby the sales person was helpful and the sale went smoothly but when we took th We bought a Mercedes 250 GLE for my wife at Mercedes Benz of Tyler. Libby the sales person was helpful and the sale went smoothly but when we took the vehicle in for its first 10,000 mile service we had problems. We delivered the vehicle at our allotted time for the service but when we returned to pick it up 3 hours later it wasn't ready. We were sent home in the courtesy vehicle (we live over 40 miles away) and my wifes vehicle was returned the next day. Nothing was filled in on the service history documentation book. When we took the vehicle in we mentioned that one of the key fobs was draining batteries very quickly. This has been an ongoing problem for over 18 months now and despite repeatedly calling the dealership, no-one returned our calls. Eventually the service manager explained that the battery for the key fob needed to be replaced by a genuine Mercedes battery and sent us two. The battery lasted less than a week and we still have the same problem. For a near $40,000 vehicle IMO this is not good enough. More

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Always a first class experience... My husband and I thoroughly enjoy every experience at Mercedes Benz of Tyler! Libby is our sales rep and is always a joy to purchase with. The moment My husband and I thoroughly enjoy every experience at Mercedes Benz of Tyler! Libby is our sales rep and is always a joy to purchase with. The moment you walk in the doors everyone is kind and happy to help. Never once have I felt pressured to buy or uncomfortable which tends to be the experiences we have had elsewhere. Things are made as easy as possible and they are exceptional when dealing with their customers time constraints. We have two small children and run our own businesses. We never have longer than an hour or two . This team gets it handled. Service team is bar none. Walter is our main man but all of them are fantastic. We will be lifelong customers!! More

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Experience of Mercedes Purchase I experienced very friendly and knowledgeable staff at Mercedes of Tyler. Michael was very helpful in getting the car that I wanted ordered. He kept I experienced very friendly and knowledgeable staff at Mercedes of Tyler. Michael was very helpful in getting the car that I wanted ordered. He kept me informed throughout the weeks of waiting for the car to arrive. I would highly recommend Mercedes-Benz of a Tyler to anyone who maybe car shopping. More

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