Liborio Rodriguez

He was very passive aggressive in explaining everything and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I’ve ever worked at” after he had gotten upset about me asking questions about the car I own. He had a trenchcoat and clear painted nails and seemed like he wanted to act the part of the boss instead of improve somebody’s experience. I normally don’t write reviews like this but Mercedes is a very prestige corporation to be having this behavior at a position that isn’t a starting one. I’m a younger guy so maybe he assumed I’m immature or don’t have money but either way I think some customer support training would be beneficial More

by dakotadunia Verified Customer Verified Customer

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I have nothing but good things to say about MB of Santa Rosa. Always have a piece of mind when I leave the shop. I'm loving the Videos!!! Rosa. Always have a piece of mind when I leave the shop. I'm loving the Videos!!! More

by gue_vic Verified Customer Verified Customer

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Great work. Excellent service. A fifteen word mind like seems like a lot for a volunteer survey… Excellent service. A fifteen word mind like seems like a lot for a volunteer survey… More

by RUDYCAMPOS976 Verified Customer Verified Customer

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Very responsive and helpful. I feel like I got my questions answered even after the service was done, they were still responsive and checked in to make sure service was OK I feel like I got my questions answered even after the service was done, they were still responsive and checked in to make sure service was OK More

by Chavez95404 Verified Customer Verified Customer

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During my visit to the Mercedes-Benz of Santa Rosa I found the staff to be very friendly and professional! found the staff to be very friendly and professional! More

by ERNESTOBANUELOS521 Verified Customer Verified Customer

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There was no pressure. The dealership worked with us to make the sale happen. Happiness from beginning to end. The dealership worked with us to make the sale happen. Happiness from beginning to end. More

by cecebible Verified Customer Verified Customer

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Amazing! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! More

by mei Verified Customer Verified Customer

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After buying a brand new C 43 started having issues around 5000 miles with my transmission learn lunging forward after I stop brought it in initially and the problem was fixed for about a week or so th around 5000 miles with my transmission learn lunging forward after I stop brought it in initially and the problem was fixed for about a week or so then it came back. They had to do a valve body on a new car kind of scary but hopefully the fix will work. Seems OK now I appreciate the help. Derek gave me in service. He was wonderful and the loaner was nice too. More

by RER.DOWNING Verified Customer Verified Customer

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This was our first time here for service and everything was excellent! Our new service person Bill Petty was so friendly and accommodating it was a pleasure to bring the car in. Just moved from the LA area was excellent! Our new service person Bill Petty was so friendly and accommodating it was a pleasure to bring the car in. Just moved from the LA area and thrilled to find a new Mercedes home! More

by BCHICK Verified Customer Verified Customer

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