Lilia Galindo | Page 2

Echo Park went above and beyond in customer service with my Lexus ES300h 2022 purchase and repair work this last week. Apparently, the car I purchased had an after market bumper placed on it that was not in my Lexus ES300h 2022 purchase and repair work this last week. Apparently, the car I purchased had an after market bumper placed on it that was not installed correctly, when a sensor popped out Park Place refused warranty service citing it was not installed correctly. I called echo park and asked them what could be done.. AJ stepped up and said he would make it right and he did!!! I had to get home for the holidays and needed my car fixed fast. AJ got my car back up to standard and washed and detailed it super nice! I would be remiss if I do not give a shout out to Lilia Galindo my original sales rep that helped coordinate the repairs and help sell me the challenger I purchased for my son this year too! Echo park is amazing! This is how car purchases should be! I live echo park! More

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Good experience for a first time buyer! Definitely check them out if you are in the market for a vehicle Definitely check them out if you are in the market for a vehicle More

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Great experience buying a car at EchoPark! I actually did the paperwork online then Lilia Galindo reached out to me to get a couple of documents to compete the purchase and arrange for pickup. I actually did the paperwork online then Lilia Galindo reached out to me to get a couple of documents to compete the purchase and arrange for pickup. Once I got to EchoPark, I might of been there a total of 30 minutes to complete the process. I will definitely go back! More

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They sell lots of cars, really, really, really, really, really, really slowly. I mean zero concern for time, they've got nowhere to go but the next customer. Pack a lunch and maybe a book, I might suggest really, really slowly. I mean zero concern for time, they've got nowhere to go but the next customer. Pack a lunch and maybe a book, I might suggest A Tale of Two Cities, a little light reading while you wait, and you'll be fine. More

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We worked with Lilia. She listened to us and was very attentive to what we looking for in our car purchase. She listened to us and was very attentive to what we looking for in our car purchase. More

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I set an appointment and knew exactly what I wanted, had to wait 30 minutes for her to tell me that they don’t have the keys to the car. And she had told me “you don’t even plan to buy the car” because I ha to wait 30 minutes for her to tell me that they don’t have the keys to the car. And she had told me “you don’t even plan to buy the car” because I had told her that I don’t plan on buying a car on the day of. More

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Echo Park How buying a car should be! Literally the easiest, most streamline process especially if you have a great sales liaison like we did. This is my 5th vehicle I've owned and the q Literally the easiest, most streamline process especially if you have a great sales liaison like we did. This is my 5th vehicle I've owned and the quickest best process. I will be a repeat customer! More

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It was very nice! Christy Hing was so sweet and made the process super easy! Christy Hing was so sweet and made the process super easy! More

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Got my wifes new car it was a fast and easy process our sales person Lilia was very helpful sales person Lilia was very helpful More

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Good Morning! I’m writing this review for the awesome service and care I received from Ms. Jessica! Her knowledge, attention to detail and overall ability to get the job done on my broken windshield wipe service and care I received from Ms. Jessica! Her knowledge, attention to detail and overall ability to get the job done on my broken windshield wipers just before a rain storm is coming in was a True Blessing! She is smart, kind and made me feel important! Thank You Jessica for your kindness and going above and beyond for me. EchoPark you have a very special employee! If you happen to get help from Ms. Jessica you’re in good hands! Have A Great Day Everyone! Be Blessed More

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