Linda Graham | Page 7

Contracted for obtaining through parts at MetroFordOKC OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit an OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit and overhung the rear tailgate which caused it to lift when the tailgate was closed preventing it from laying flat. Nor was the rubber bulkhead ribbed self adhesive seal (3/4”x65”) installed to make bulkhead water resistant and was not left in the cab for me to do. i know this comes with one as I have seen this unit on a friends truck and based on reviews prior to purchase. No Ford warranty info left for me regarding the top in case I have problems. The bed rails did not sit flush and were maladjusted and required me to adjust (no shims were used (nor included as extra parts for me) and as such , it took me an hour and a half to get tonneau adjusted in length and fit to make it close properly and sit flush. Overall, 2 stars for installation of tonneau cover .. poor at best. Running boards and engine cover installed properly but again, no Ford warranty info on OEM Ford running boards. I had asked service advisor to re-balance wheels due to excessive vibration. Was told they would try but that is something that their shop can not do with off-road tires even though, the sales lot is full of various lifted vehicles with much larger off/road tires. The tires on the Roush Ranger, although off-road size, at 32” are about the size of a sport tire that is standard on a Explorer or other mid to full size SUV so the idea that MetroFordOKC service department can not balance a set of tires on any of the vehicles they sell on-site is beyond my comprehension as a customer. In addition, the service advisor put me down for a 100 pt inspection instead of just re-balancing the wheels as requested. There was a charge of nearly $450 on the invoice that the cashier could not explain and the service advisor was not working that Saturday and could not be reached. I was therefore forced to pay for what ever this charge represents in order to get my vehicle and bring it back to Tulsa. As stated earlier, I live in Tulsa OK. I took my truck to a discount tire store today locally and had the tires rebalanced. Prior to removal of existing weights, the wheel / tires were checked and all 4 wheel tires were “out of balance” as suspected by me due to the vibrations that were severe between 65 -80mph. The left driver front and right passenger rear were the worst. All four were rebalance today and minimal vibration at the speeds noted above are now noted as with improvement. This service should have been performed free of charge by MetroFord considering it was present from the day I drove the truck home 11 days ago. I even purchased to 6 year 100k mile extended warranty to augment the standard Ford warranty and at this time , the “MetroFord difference” appears to be less service rather than better service. Again, my sales person Linda is 5 stars. The Parts Dept(Evan) is 5 stars. The service Tech for installation 2 stars and overall service experience 2 stars. The day of my service pick up I received a notice email I would be getting a survey and offered me 10% off any purchases on accessories that expires in 30 days. That would have been more useful to be applied to what I just purchased (at least $1500 in accessories) as at this point , the truck is pretty well loaded and no other accessories would be needed and hence the offer is a hollow gesture at best. Thank you . Sincerely , Dr Jeff Morris Tulsa , OK Feel free to contact me to discuss at the phone number you have on file. More

by JRMORRISDO Verified Customer Verified Customer

Report | Print

The best Ford dealership around. Richard in service is the best and Linda in sales worked very hard to get the deal right. No pressure, just professionalism. Knowledgeable and great follow up after the sa the best and Linda in sales worked very hard to get the deal right. No pressure, just professionalism. Knowledgeable and great follow up after the sale. Great experience. More

by ERNIE6 Verified Customer Verified Customer

Report | Print

Everything was good to excellent . Only area not Everything was good to excellent . Only area not perfect was price. Price on website different than what was presented upon arrival (drove from Tu Everything was good to excellent . Only area not perfect was price. Price on website different than what was presented upon arrival (drove from Tulsa) . No mention in pre-arrival discussion, website or phone conversation of the “Metro Ford Difference “up charge” of $2495 that was essentially non/negotiable. Also, all features of this “added” features have not been fully added to the vehicle (window tint) and was informed of that after purchase. The metro difference package also included wheel locks however the Roush package also included wheel locks therefore seem as if double paid for that feature. I did not receive any brochure or literature on the Metro Ford Difference upgrades. Sales person stated I need to bring the vehicle back when convenient for me to get window tint installed. I did purchase the extended warranty but again , only a paper contract but no literature or brochure defining the extended warranty, features , etc. Please advise if you can send missing details and explanations . More

by JRMORRISDO Verified Customer Verified Customer

Report | Print

This dealership and the employees are phenomenal and they made this car buying experience so easy. Linda was extremely helpful and Gabriel was willing to do anything to help with the finances. 10/10 recommen made this car buying experience so easy. Linda was extremely helpful and Gabriel was willing to do anything to help with the finances. 10/10 recommend this dealership. More

by tayepperson Verified Customer Verified Customer

Report | Print

I worked with Linda to get the 2020 Escape in the green color I’d wanted. She is personable and professional and I’m looking forward to picking up my new car. Michael in the business office was also very color I’d wanted. She is personable and professional and I’m looking forward to picking up my new car. Michael in the business office was also very friendly and easy to work with taking the time to explain the protection features package. More

by ANNE.FREDRICKSON Verified Customer Verified Customer

Report | Print

Very bad service the people don’t listen when delivery my car don’t clean and no vary help to me to clean the car probably don’t return thanks car don’t clean and no vary help to me to clean the car probably don’t return thanks More

Report | Print

No tricks, no dance, straight forward. Respected !!! Thanks Linda and Mike. I am a man of few words, how much more can I say when I say RESPECTED !!! Thanks Linda and Mike. I am a man of few words, how much more can I say when I say RESPECTED !!! More

by Sam Verified Customer Verified Customer

Report | Print

soon as walked in the door Linda Graham greeted me, told her what I was looking at, she got the keys, we test drove the vehicle. we got back to the dealership. Linda started the paperwork, sent me to financ her what I was looking at, she got the keys, we test drove the vehicle. we got back to the dealership. Linda started the paperwork, sent me to finance, finished up Gabriel Tucker, in finance, Great easy experience. very professional and polite More

Report | Print

Bought a vehicle in the past with Metro and they just so happen to have the exact vehicle I was looking for. They were understanding and willing to help in any way. Thanks to Jonny, Cody, and Linda. happen to have the exact vehicle I was looking for. They were understanding and willing to help in any way. Thanks to Jonny, Cody, and Linda. More

by BODELL0811 Verified Customer Verified Customer

Report | Print

Very professional and down to earth and would send anyone I know to see them! This team answered every question I had and gave me a complete understanding of the difference I vehicles and price. I know to see them! This team answered every question I had and gave me a complete understanding of the difference I vehicles and price. More

by chicano1786 Verified Customer Verified Customer

Report | Print