Linda Graham | Page 6

Took new car in to have fluids topped off and window tint replaced. They did not top off any fluids. The window tint however looks great. I also had a window chip fixed. They partially filled it with resin(d replaced. They did not top off any fluids. The window tint however looks great. I also had a window chip fixed. They partially filled it with resin(dont know how long that will last). The people I dealt with were ok not great. Only reason I reccomend the service center is they are the closest Ford dealer to me to use their Metro Ford Care. Our sales person was great. Linda Graham was super helpful and up front with us. Sean Miller our finance person was helpful and got us where we needed to be with the money. I think the sales and finance departments are good to deal with but the service department needs work. More

by HWRDDUNLAP1 Verified Customer Verified Customer

Report | Print

Linda and Gabriel were amazing! We had a stressless and positive experience! We were very happy with the service we received and love our new vehicle! positive experience! We were very happy with the service we received and love our new vehicle! More

Report | Print

You guys used every slimy tactic in the book through the entire process, financing included. Terrible experience. Though my sales person was pleasant, I blame management. entire process, financing included. Terrible experience. Though my sales person was pleasant, I blame management. More

by JCANNICOTT Verified Customer Verified Customer

Report | Print

Tinting and detailing. We waited for over an hour and a half and it never got done. Had to reschedule and make an extra trip for your convenience half and it never got done. Had to reschedule and make an extra trip for your convenience More

by LIZ_MIKEPERRY Verified Customer Verified Customer

Report | Print

This was the first time I have dealt with Ford Metro of OKC, and I am very satisfied. They had exactly what I wanted, and worked with me to get me a great price! OKC, and I am very satisfied. They had exactly what I wanted, and worked with me to get me a great price! More

Report | Print

My total sale price was $50,331.00 after financing. Now My total sale price was $50,331.00 after financing. Now I have a truck that service damaged internally and I cannot rely on. MAKE IT RIGHT... NOT JU My total sale price was $50,331.00 after financing. Now I have a truck that service damaged internally and I cannot rely on. MAKE IT RIGHT... NOT JUST SAY IT! I have been dealing with this for months now. Linda has been working with me to get this resolved in the last few weeks, she has been responsive, empathetic and listened to all my concerns. I know that the final decision on taking care of the customer is not hers. Her demeanor and customer service skills are great. More

Report | Print

It has been 1 month and I still have not received a call or my pickup paperwork so that I can get a tag for it. I finally called them and they said they needed me to sign contract again. Pretty frustrating. or my pickup paperwork so that I can get a tag for it. I finally called them and they said they needed me to sign contract again. Pretty frustrating. More

by ebertjt82 Verified Customer Verified Customer

Report | Print

Great service i love my truck I would recommend metro Ford of okc to everyone great experience! Thank you again so much. Satisfied customer yay Ford of okc to everyone great experience! Thank you again so much. Satisfied customer yay More

by CARLTONWTAYLOR Verified Customer Verified Customer

Report | Print

It was time to upgrade my wifes car and my truck. Linda helped us and was super nice but not pushy which we like. Everyone we dealt with was very staight forward which was nice. We had great time dealing w helped us and was super nice but not pushy which we like. Everyone we dealt with was very staight forward which was nice. We had great time dealing with Metro Ford. More

by MCRAWFORD1983 Verified Customer Verified Customer

Report | Print

Contracted for obtaining through parts at MetroFordOKC OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit an OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit and overhung the rear tailgate which caused it to lift when the tailgate was closed preventing it from laying flat. Nor was the rubber bulkhead ribbed self adhesive seal (3/4”x65”) installed to make bulkhead water resistant and was not left in the cab for me to do. i know this comes with one as I have seen this unit on a friends truck and based on reviews prior to purchase. No Ford warranty info left for me regarding the top in case I have problems. The bed rails did not sit flush and were maladjusted and required me to adjust (no shims were used (nor included as extra parts for me) and as such , it took me an hour and a half to get tonneau adjusted in length and fit to make it close properly and sit flush. Overall, 2 stars for installation of tonneau cover .. poor at best. Running boards and engine cover installed properly but again, no Ford warranty info on OEM Ford running boards. I had asked service advisor to re-balance wheels due to excessive vibration. Was told they would try but that is something that their shop can not do with off-road tires even though, the sales lot is full of various lifted vehicles with much larger off/road tires. The tires on the Roush Ranger, although off-road size, at 32” are about the size of a sport tire that is standard on a Explorer or other mid to full size SUV so the idea that MetroFordOKC service department can not balance a set of tires on any of the vehicles they sell on-site is beyond my comprehension as a customer. In addition, the service advisor put me down for a 100 pt inspection instead of just re-balancing the wheels as requested. There was a charge of nearly $450 on the invoice that the cashier could not explain and the service advisor was not working that Saturday and could not be reached. I was therefore forced to pay for what ever this charge represents in order to get my vehicle and bring it back to Tulsa. As stated earlier, I live in Tulsa OK. I took my truck to a discount tire store today locally and had the tires rebalanced. Prior to removal of existing weights, the wheel / tires were checked and all 4 wheel tires were “out of balance” as suspected by me due to the vibrations that were severe between 65 -80mph. The left driver front and right passenger rear were the worst. All four were rebalance today and minimal vibration at the speeds noted above are now noted as with improvement. This service should have been performed free of charge by MetroFord considering it was present from the day I drove the truck home 11 days ago. I even purchased to 6 year 100k mile extended warranty to augment the standard Ford warranty and at this time , the “MetroFord difference” appears to be less service rather than better service. Again, my sales person Linda is 5 stars. The Parts Dept(Evan) is 5 stars. The service Tech for installation 2 stars and overall service experience 2 stars. The day of my service pick up I received a notice email I would be getting a survey and offered me 10% off any purchases on accessories that expires in 30 days. That would have been more useful to be applied to what I just purchased (at least $1500 in accessories) as at this point , the truck is pretty well loaded and no other accessories would be needed and hence the offer is a hollow gesture at best. Thank you . Sincerely , Dr Jeff Morris Tulsa , OK Feel free to contact me to discuss at the phone number you have on file. More

by JRMORRISDO Verified Customer Verified Customer

Report | Print