From walking in the door and meeting my sales
representative Giselle Delvalle, Eric Digirolamo, Jessica Reed and Lisa Chamberlain it couldn’t have been any nicer and each one was extremely friend
representative Giselle Delvalle, Eric Digirolamo, Jessica Reed and Lisa Chamberlain it couldn’t have been any nicer and each one was extremely friendly,professional, courteous and knowledgeable to help guide me to a final decision to purchase my vehicle of choice. If #10 was a high score, they all would get a #15 in my book. Very happy I decided to purchase a vehicle from this dealership. Thanks everyone. Frank S. Lynn, Ma.
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by Car Guy 42
Feb 19, 2024 -
Herb Chambers Ford of Braintree responded
We're so glad to know that our team at Herb Chambers Ford of Braintree was able to provide you with a top-notch experience! We'll make sure Giselle, Eric, Jessica, and Lisa get your kind words. Enjoy the new ride!
Feb 21, 2024 -
Car Guy 42 responded
I have to honest and up front with the remarks I'm about to make today Feb 21 for the total experience now that I have had my vehicle delivered to my home in Lynn this afternoon by the Driver Seth, a perfect,friendly, pleasant ,knowledgeable gentleman in all respects. I also still feel the same way about the comments I made about the Sales staff 100% but here is where the train derailed off the tracks after the sale was made and the delivery process was put into motion. I don't know who in particular is responsible for getting the vehicle ready for delivery which was originally I thought Tue sometime and was told Id get a call to give me a time, that never happened and I had to call the sales person at 5:30 to find out after waiting all day for some kind of update or time etc. The answer I got was the runners just came in the door and they didn't have time to deliver but it would be the next day Wed I said Ok ,Ill wait for the call tomorrow for the approximate time and was told the car would be full of gas 12.4 gallons less the trip to Lynn 22 miles or so 95% highway for a vehicle rated at 27 city/36 highway and Ill use the 27 MPG city as the example for how much gas it should have consumed on a mostly highway trip being generous on gas on a 22-25 mile trip one way should have been around a Gallon and a half not 3.1 tenth gallons which is a just a little less than three quarters of a tank left on the gauge, which tells me they didn't fill up the tank as promised,also a promise to do a full detail of the car inside and out, they only did the inside and never washed the outside or anything at all, You might say how do I know? It probably got a little dirty from the trip to Lynn, Well just before I took a test drive with Giselle I commented to her about the black paint being Metallic and ran my finger a short distance across the dirty paint to expose the glittery paint beneath and today when Seth arrived the first thing I said to him was they didn't wash or detail it
because when I checked and the Finger Mark was still there and it was rather dirty all around, which would have been gone if they had washed it, he did say the inside was detailed and maybe some road dirt got on it, I'm sure some did but it never got Washed as Promised Bottom Line. Anyone reading this might be saying by now what a Pain in the xxx this guy is being so petty about things and complaining about everything, My answer to that is I'm an older guy buying this car for my Grandson turning 16 shortly and his older brother got one from me the same model a Focus Se three years ago detailed and clean from a different dealer, All I wanted to do was bring it over to him after delivery nice and clean from this dealer which I was promised, Its not easy to wash a car outside in the middle of Feb which I did today. I grew up in a time when your Word meant something and a promise to do something was carried out to the best of one's ability, Am I asking to much just to do what you promised me?? Maybe I am in this fast paced world we live in today. Just Saying!! Frank S Lynn
Feb 22, 2024 -
Car Guy 42 responded
Yes,and I hope they see my lengthy comments about the failed promises made to me on the delivery process, and the confusion that seemed to ensue with everyone involved with the delivery afterwards. My Star Rating would be a 1 * on that part of the process. Sadly it seems to match up with the many 1 * ratings the Service Dept has also with many other customers, maybe Herb needs a visit to the Braintree Ford Service Dept for a look see, Ya Think? Other than that I'm a Happy Customer Frank S. Lynn
Was great working with them at Herb Chambers getting the
deal done. Finally getting my dream SUV Ford explorer ST all American Muscle.
deal done. Finally getting my dream SUV Ford explorer ST all American Muscle.
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by brunopires617
Jan 22, 2024 -
Herb Chambers Ford of Braintree responded
Hi Bruno! We're so glad to have been part of your journey to getting your dream SUV at Herb Chambers Ford of Braintree! Enjoy the ride with that American Muscle, and thank you for choosing us.
The general manager of this location is absolutely
amazing. The finance department is great. The service department is okay too
amazing. The finance department is great. The service department is okay too
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by Shamrocks14
Service Price Transparency
Jan 03, 2024 -
Herb Chambers Ford of Braintree responded
Hi Shamrocks! We're delighted to know that you had a great experience with our general manager and finance department at Herb Chambers Ford of Braintree. Thanks for the feedback on our service department as well, we appreciate it!
Great communication great work done.
Very courteous and helpful. My truck was done professionally and on time. As a matter fact, it was done sooner than I was told.
Very courteous and helpful. My truck was done professionally and on time. As a matter fact, it was done sooner than I was told.
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by Charleskokoros
Service Price Transparency
Dec 08, 2023 -
Herb Chambers Ford of Braintree responded
Hey Charles, thank you for the 5-star rating! We're glad to know you had a positive experience at Herb Chambers Ford of Braintree. We always aim for great communication and timely service! Drive safely!
Quick and courteous service.
In and out in under the estimated time. Patient and hard working staff.
In and out in under the estimated time. Patient and hard working staff.
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by JYip
Service Price Transparency
Sep 26, 2023 -
Herb Chambers Ford of Braintree responded
We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!
Keith is awesome I recommend this dealership this is my
2nd car I've purchased
2nd car I've purchased
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by Jeffreyreyes95
Jul 17, 2023 -
Herb Chambers Ford of Braintree responded
Congratulations! Thank you so much for your kind words and recommendation! We truly appreciate your continued trust in our dealership and are thrilled to have served you for the second time at Herb Chambers Ford of Braintree! We are delighted to know that we have met your expectations and that you consider Keith, one of our team members, as awesome. Safe travels!
Low pressure, easy to deal with, and knowledgeable.
Clean showroom quality used vehicle.
Extra words to meet the 15 word minimum requirement to move one
Clean showroom quality used vehicle.
Extra words to meet the 15 word minimum requirement to move one
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by Timp7379
Mar 01, 2023 -
Herb Chambers Ford of Braintree responded
Thank you for sharing your kind review! We look forward to seeing you next time at Herb Chambers Ford of Braintree!
Nate actually asked about and cared about my specific
needs. I felt like he wanted to get me into ‘my truck’, and not just ‘a truck’.
needs. I felt like he wanted to get me into ‘my truck’, and not just ‘a truck’.
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by Christian
Jan 23, 2023 -
Herb Chambers Ford of Braintree responded
Thank you for the wonderful feedback, Christian! We're so glad Nate had the opportunity to assist you during your visit and we'll be sure to share these kind comments with him. Take care and please don't hesitate to reach out if our Herb Chambers Ford of Braintree team can be of service again in the future!
Nate was a very friendly and quick!
! He definitely knew his stuff!!! He made the entire process fun and easy…
! He definitely knew his stuff!!! He made the entire process fun and easy…
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by sullyd60
Dec 23, 2022 -
Herb Chambers Ford of Braintree responded
We are happy to hear about this experience! Thank you for leaving Nate and Herb Chambers Ford of Braintree this awesome review!
Easiest process very accommodating helpful and extremely
understanding in a difficult time. Would highly recommend
understanding in a difficult time. Would highly recommend
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by Linetherriault73
Dec 21, 2022 -
Herb Chambers Ford of Braintree responded
This is what we love to hear! Thank you for your recommendation! -Herb Chambers Ford of Braintree