Herb Chambers Ford of Braintree

Frankie Santiago was the salesman who worked with me to purchase a transit van for my center. I first went to the dealership about 4 months ago. Frankie kept in touch with me until he found a vehicle for us. He was very patient and took his time to make sure that he answered any questions that I had regarding the vehicle. It was a great experience and I would highly recommend this dealership to friends and coworkers.

Trying to find a Rav 4 tire. Made a half a dozen calls before I reached Casey from the Braintree service department. Although he too did not have the tire, Casey did a search to find the tire. It wasn't his problem being a Ford dealership and the tire needed was a Toyota. Best service department I talked to all morning and in a long time. Thank-you Casey for knowing the deffinition of the word service and helping. I will be bringing my car into your dealership to be serviced in the future. I am overdue for the oil change etc. Thank-you Kathleen C

Pricing is on the cars, but sometimes less on the website. Website prices honored. Manager Rick was fair with our trade negotiations, but not the price we needed for a car we purchased there 4 years ago. Ahmed, our client relations person, was very friendly. Only 42 days at this store he was somewhat knowledgeable and eager to get answers we needed. No pressure or cheap tactics, although we went in with a specific vehicle to buy. Over an hour wait to meet with finance. This needs to be quicker. Only used there finance because they don't hold vehicles unless paid in full. So if you want to use your bank or credit union, come with a check or be prepared to refinance. Brian was swift with knocking out the paperwork. We pick up this week, let's see if the pick up process is better than last time.... My reason for not 5 stars Waiting time. Long wait at sales desk and to get into finance. Not paying trade amount we needed, $500 more is all we asked....