Lisa Cox

Poor Customer Service One star is too high! My tire pressure sensor goes out. I call parts. They have one and they put my name on it/reserve it for me. I'm also due for One star is too high! My tire pressure sensor goes out. I call parts. They have one and they put my name on it/reserve it for me. I'm also due for my oil change. So I make an appt. for Saturday @ 11am to replace the tire pressure sensor and do my oil change. I check the Friday before to make sure my replacement tire pressure sensor is still there. Yes it is and I'm to tell the serviceperson checking me in that it is on the Will Call shelf in the parts department. I arrive on time and am also told my tires are due to be rotated. I inform the serviceperson/Rafael twice that the tire pressure sensor is on the 'Will Call' shelf in the parts department. He says he'll let the mechanic know. Two hours later, I'm called to the cashiers counter. I ask the girl if they replaced the tire pressure sensor. The girl looks over my paperwork and tells me, "No it wasn't replaced because they had to order one." I about lost it! I demanded to see the serviceperson. The girl goes in the back for quite some time and comes back and now tells me that they can replace it that day because they stole one from another customer. Really?? Another hour later and my car is done. So let's see, three hours and they changed my oil, rotated my tires, and replaced my tire pressure sensor, all stuff that should have been completed in one hour and that's being generous. So I call Lisa Cox, the Owner Loyalty Manager, on Tuesday (Monday was a holiday). I relay my horrific experience and tell her I'm sorry I ever bought the lifetime oil change service. Lisa's mentions being sorry and her answer is to go into the dealership and they can refund the money I paid for the lifetime oil change. Nissan has bigger problems than the servicepersons and cashiers being less than truthful, they have an Owner Loyalty Manager that doesn't seem interested in compelling her staff do the work they are paid to do and in a timely fashion. PS: This is not the first bad experience I'd had with the service department. Maybe I should be used to it....Maybe this is the best they can do. It's very sad. More

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A+ Custmer Service Everyone was very friendly and helpful. It's not everyday you see customer service this good! They definitely went above and beyond what was necessary Everyone was very friendly and helpful. It's not everyday you see customer service this good! They definitely went above and beyond what was necessary. More

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Best Service Dealership Super people to trust them with my car. 3 years of great service. All the employees make me feel like i'm important and they want to take care of my Super people to trust them with my car. 3 years of great service. All the employees make me feel like i'm important and they want to take care of my car. More

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Quality Service The facility was clean and well managed although the wait was long it wasn't too bad. Lisa was friendly and attentive and she even gave me a free 37 The facility was clean and well managed although the wait was long it wasn't too bad. Lisa was friendly and attentive and she even gave me a free 370z key chain for my long wait! More

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