Check out Liz Girnus's reviews on DealerRater

January 06, 2017

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Sales person was dishonest Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to close on my mortgage. I explained the importance repeatedly of not having anothing hit my credit until after I closed . Liz asked if I could at least fill out paperwork so she could book the sale in December but promised she would not run my credit until I called to tell her it was ok. We had that conversation for 3 days. She called on 1/2/17 and said she wanted to use it for her bonus and again promised not to run my credit until I told her to. On that same day, she gave my file to finance to run my credit after we explicitly agreed that not happen. Then she and Reggie tried to convince me it was no big deal and refused to fix it with Ford Financial. Liz admitted Reggie that she "forgot" to tell him not to run my credit. I would never recommend this place. This was the stereotypical experience of an auto dealership. Dishonest. To add insult to injury Reggie couldn't tell me what he said to Ford Financial, refused to give me a letter that they ran my credit in error and wouldn't let me speak to a manager. They failed to comprehend what damage they have done or could careless. They can take the Explorer and shove it sideways. I've already made a complaint with Ford Financial, Ford Customer Relations and I will also be filing a complaint with every city and state regulatory agency I can think of including but not limited to the NY state Attorney General, DMV and Consumer Affairs. They seemed to not care about complaints, let's see how long that will hold true. I have witnesses to the whole fiasco from beginning to end. More

by Pissedoff

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Reginald Williams

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Feb 13, 2017 -

Starks Ford of Queens - Jamaica responded

We apologize for any miscommunication or confusion on our part. Please understand this is not acceptable practice and we would like to get to the bottom of it. A member of our team be will reaching out to you shortly. Thank you for bringing this to our attention.

Jan 06, 2017 -

Pissedoff responded

Since you weren't there to speak on this personally, you should not speak on it at all. The strange request was initiated by your salesperson Liz. I clearly said to her I was not interested in purchasing for a couple of weeks, but she asked if she could do the paperwork with a December date so it would reflect in the December #s and her bonus. What was done was careless, inconsistent with what was promised by your salesperson and was harmful. If she wasn't pushing for a last minute deal at the end of December we would not be having this discussion. Stop trying to spin this because you clearly are 1000% wrong. There is a witness to this whole thing and will tell you exactly what happened.

Jan 06, 2017 -

Starks Ford of Queens - Jamaica responded

We do care about complaints, and sympathize with our customers, but this is not a case of a dishonest salesperson. This is a case of miscommunication of an unusual request between the customer and dealership personnel. You can see from countless reviews that Liz is an exemplary salesperson and had never had any intention of misleading the customer. The credit was run at that time because an aftermarket item was being added to the purchase which required approval from the bank. Seeing that a signed application was provided, Reggie ran the credit as normal practice. We regret that this was submitted to the bank prior than requested, but there was no intent to hurt the customer. There was not any benefit to the dealership to run the credit, it was intended for the benefit of the customer. Ford Credit cannot remove this inquiry because there was permissible purpose. It is not a decision we make, it’s the law. Michael Naclerio Dealer Partner/CFO Ford Lincoln of Queens 718-657-8888 x456

Jan 07, 2017 -

Pissedoff responded

Nothing AT ALL was supposed to be done with my application until I gave the go ahead. I did not even want to fill it out but Liz said, don't worry trust me I won't put anything in until you say so. Clearly she did not keep her word. From Day 1 in front of a witness and long time customer of this dealership (you have now lost his business as well) who witnessed this whole thing, it was made very clear and the importance was stressed on not running my credit until after i gave permission . If your sales person was not trying to up your numbers and her bonus for the end of December we would not even be in this situation. The miscommunication did not happen on my part but on the part of your unapologetix and careless staff. This was not a minor error.

Jan 07, 2017 -

Pissedoff responded

As a matter of fact, there was no need to add the aftermarket anything for a car that was not supposed to processed before the second week of January. If you want to talk process, if your dealership has to run the credit to add an aftermarket anything, why would you not make it a requirement to run the credit before you push for a nonrefundable deposit to order the vehicle? Why take any money that you call nonrefundable from customers begore you know if the bank will approce them? Sounds like you are trying to take advantage of people. This was a piss poor response for something that was clearly ALL the fault of your staff. Further, your customer service and satisfaction leaves alot to be desired given the fact you only reached out to me because I told this horror story on the internet. Someone in management such as yourself should of been on the phone with me four days ago when your staff initially ran my credit because of "their" miscommunication. The funniest part of the whole story is Liz called me on Tuesday during the day to let me know the car was there but failed to communicate that my credit had been run the day before with Ford financial. Liz even asked me about my closing that day and assured me again that the dealership would not run the credit until i fave the go ahead. Sounds pretty dishonest to me.

Jan 07, 2017 -

Pissedoff responded

As a matter of fact, there was no need to add the aftermarket anything for a car that was not supposed to processed before the second week of January. If you want to talk process, if your dealership has to run the credit to add an aftermarket anything, why would you not make it a requirement to run the credit before you push for a nonrefundable deposit to order the vehicle? Why take any money that you call nonrefundable from customers begore you know if the bank will approce them? Sounds like you are trying to take advantage of people. This was a piss poor response for something that was clearly ALL the fault of your staff. Further, your customer service and satisfaction leaves alot to be desired given the fact you only reached out to me because I told this horror story on the internet. Someone in management such as yourself should of been on the phone with me four days ago when your staff initially ran my credit because of "their" miscommunication. The funniest part of the whole story is Liz called me on Tuesday during the day to let me know the car was there but failed to communicate that my credit had been run the day before with Ford financial. Liz even asked me about my closing that day and assured me again that the dealership would not run the credit until i fave the go ahead. Sounds pretty dishonest to me.

Jan 07, 2017 -

Pissedoff responded

As a matter of fact, there was no need to add the aftermarket anything for a car that was not supposed to processed before the second week of January. If you want to talk process, if your dealership has to run the credit to add an aftermarket anything, why would you not make it a requirement to run the credit before you push for a nonrefundable deposit to order the vehicle? Why take any money that you call nonrefundable from customers begore you know if the bank will approce them? Sounds like you are trying to take advantage of people. This was a piss poor response for something that was clearly ALL the fault of your staff. Further, your customer service and satisfaction leaves alot to be desired given the fact you only reached out to me because I told this horror story on the internet. Someone in management such as yourself should of been on the phone with me four days ago when your staff initially ran my credit because of "their" miscommunication. The funniest part of the whole story is Liz called me on Tuesday during the day to let me know the car was there but failed to communicate that my credit had been run the day before with Ford financial. Liz even asked me about my closing that day and assured me again that the dealership would not run the credit until i fave the go ahead. Sounds pretty dishonest to me.

November 24, 2016

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Employee Rating

Class. Style. Gets xxxx done. Not my norm to take the time to write any kind of review (far too self involved ;)) but Liz and Mike go above and beyond. I never felt handled, or Not my norm to take the time to write any kind of review (far too self involved ;)) but Liz and Mike go above and beyond. I never felt handled, or pushed in any direction. They put me in the perfect car, the MKZ in January, and all these months later if I have a question there is an immediate response. I had one yesterday. That old image of car dealers does not stand up to their style. If you are looking for a car, go see Liz. Honestly, a classy stylish go-getter, who will get you everything you want. So this time it's me who says thank you. A big thank you. ;) You guys kick xxx. Dermot. More

by Dermot

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Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael W. Duff

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November 20, 2016

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Professional and quality service The sales people all made us feel comfortable. They were all very professional and the quality of service was the best! They made the process quick a The sales people all made us feel comfortable. They were all very professional and the quality of service was the best! They made the process quick and easy and made us feel like we chose the right company to do business with. More

by jimjam

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Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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November 12, 2016

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Liz is the Best , she worked so hard and was so nice to me every step of the way. Her partner the guy who put my financial package together was great as well, What , she worked so hard and was so nice to me every step of the way. Her partner the guy who put my financial package together was great as well, What a Team. More

by Faunt

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams , Liz Girnus, Reginald Williams

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October 28, 2016

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Found exactly what I wanted. I had been searching dealer inventories looking for a white Explorer Sport with just a moonroof. Two other dealerships dropped the ball, trying to ste I had been searching dealer inventories looking for a white Explorer Sport with just a moonroof. Two other dealerships dropped the ball, trying to steer me to different colors or extra options. Liz had just sold the exact car I wanted but she found me another one and three days later I came in to sign and drive off. More

by MikeRinFL

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Yvonne

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October 27, 2016

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Liz was amazing! Liz was absolutely wonderful! Not only did she give us a wonderful deal her knowledge and expertise was outstanding! Liz made this process so simple a Liz was absolutely wonderful! Not only did she give us a wonderful deal her knowledge and expertise was outstanding! Liz made this process so simple and stress free! More

by Katie123

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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October 27, 2016

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Great service 4th car I have leased/bought from Ford Lincoln of Queens and each time it was fast, convenient and painless, Liz is fantastic, highly recommend! 4th car I have leased/bought from Ford Lincoln of Queens and each time it was fast, convenient and painless, Liz is fantastic, highly recommend! More

by kfg0712

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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September 29, 2016

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Wonder Women Liz!!! My fiance and I met Liz a year ago when we purchased a Lincoln. We loved her expertise and experience, so we came back to buy another vehicle. Liz wa My fiance and I met Liz a year ago when we purchased a Lincoln. We loved her expertise and experience, so we came back to buy another vehicle. Liz was wonderful and got us an amazing deal. I highly recommend for anyone to contact Liz if they are looking to get into a new car.... More

by RZAMORA

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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September 12, 2016

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Liz is Great!!!!! Liz is a great sales rep ! I have known her for a year n called her several times n asked her tons of questions n prices about cars n never bought a c Liz is a great sales rep ! I have known her for a year n called her several times n asked her tons of questions n prices about cars n never bought a car from her n she was always kind !!! But recently my son to totalled his new Fiat 500 n we were devestated , but Thank God he's ok. N I trusted Liz so much I called her n thought she wouldn't want to bother with me? N I was wrong .!! She called back immediately n first asked how my son was? Then got my son into a new Ford Fusion energy n gave us the best price ever! All over the phone! That's how much I trusted her! N every other ford told me there was no way I got that price? That when I go in to sign the prices will be higher! N guess what? It wasn't true at all! What she says .... Is what it is....So it's our first car we bought from her n hopefully many more to come! I consider her a great friend now ! My son does to! Thank you Liz!!!!😘😘🚗🚗👦🏻 More

by LisaB

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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September 12, 2016

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Great new car My daughter just purchased a Escape from Lizzy at this dealership she was the best in helping us out . We will continue to buy cars from this dealersh My daughter just purchased a Escape from Lizzy at this dealership she was the best in helping us out . We will continue to buy cars from this dealership. The best in prices and cars. Michael was a great help also. Thanks More

by mkgrf47

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael W. Duff

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Liz Girnus | Page 4

Sales Consultant

Starks Ford of Queens - Jamaica

123 Reviews of Liz Girnus