Lizzy Spitzmiller
Lizzy Spitzmiller at Mercedes-Benz of Columbus

Lizzy Spitzmiller | Page 29

Service and Parts Director

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9
297 Reviews

Dealership Experience

10 yrs, 5 mos

4.9

297 Reviews

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297 Reviews of Lizzy Spitzmiller

May 15, 2019

Dealership Rating

Great Service My C300 was serviced in a timely and efficient manner. The Mercedes dealership offered shuttle service to take me to and from work. The shuttle was on More

by janis.clark40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2019

Mercedes-Benz of Columbus responded

Thanks for sharing your experience at Mercedes-Benz of Columbus. Our Service team strives to deliver the best customer service possible. Please reach out to us if you ever have any questions, comments, or concerns. Safe travels.

May 14, 2019

Dealership Rating
Employee Rating

Exorbitant price! Charged for services NOT performed. Was told by employee the charges were automatically applied. My car was driven 14 miles without notifying me. Na More

by jbs1016alsq
Recommend Dealer
No
May 15, 2019

Mercedes-Benz of Columbus responded

Dear jbs1016alsq, Thank you for taking the time to write this review and for bringing this matter to our attention. We strive to exceed our customer's expectations and we are disappointed to hear about your experiences. We would like to regain your trust in our dealership by walking through each service performed on your vehicle as well as provide a complimentary wash and vacuum at your convenience. Please give us a call as soon as possible so that we can work to rebuild your confidence in our store. We sincerely appreciate your business and look forward to hearing from you. Sincerely, Nadie Martin (706) 256-6100

May 13, 2019

Dealership Rating
Employee Rating

everything completed as requested. the only difficulty we seem to repeatedly have is when service advisor tries to phone me on my mobile. the number dialed rolls directly into voice ma More

by Davidpassman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2019

Mercedes-Benz of Columbus responded

We appreciate your patience with the cell phone issues. We'll definitely get to the bottom of this so this doesn't happen again. Again, thank you for being patient with us. Please contact us if you ever have any questions, comments, or concerns.

May 12, 2019

Dealership Rating
Employee Rating

Very relieved to get my car back on the road. My car broke down on the road, I had it towed to the dealership at night. That next morning I informed the service department of the problem, the next More

by ROSETTAJHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2019

Mercedes-Benz of Columbus responded

We appreciate your review. We're here to help with whatever issue that you have going on. If it's important to you, it's important to us. We're glad our Service Department was able to take care of you. Please reach out if you ever have any questions, comments, or concerns.

May 11, 2019

Dealership Rating
Employee Rating

B Service Very professional and accommodating, above and beyond. Quick service, with door to door pick up and delivery. We’ve been happy and proud to be part of More

by tony167_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry McIntyre, Gary St. Louis

May 14, 2019

Mercedes-Benz of Columbus responded

Thanks for your review. We appreciate your business. Please reach out to us if you ever have any questions, comments, or concerns. Safe travels.

May 10, 2019

Dealership Rating
Employee Rating

Awesome service and excellent communication! Liz you Rock Liz was courteous, personable,respectful, provided options and was very professional. She was patient and took the time to listen to my concerns. S More

by EOBASSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2019

Mercedes-Benz of Columbus responded

Thanks for your review. Lizzy, as well as our whole Service Team, goes the extra mile because you deserve it. We appreciate your business. Please let us know if we can be of any help. Safe travels.

May 10, 2019

Dealership Rating
Employee Rating

Every time we bring our car there,we are more than satisfied Everyone we ever talked to at the dealership is extremely knowledgeable and helpful. The pricing is competitive and the service is as good as you coul More

by georgetroche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar , Jerry McIntyre, Christine Patterson, Troy Reed, Johulyn Reese

May 14, 2019

Mercedes-Benz of Columbus responded

We appreciate you sharing your experience at Mercedes-Benz of Columbus. We are always here to help. Please reach out to us if you ever need anything.

May 10, 2019

Dealership Rating
Employee Rating

Service B Lizzy is a great asset to this company, her expertise and great customer service skills are amazing. Lizzy is my go to person at Mercedes Benz of Colu More

by grantk119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2019

Mercedes-Benz of Columbus responded

Thanks for your review. Lizzy is a great Service Advisor and works hard to make sure her customers are fully satisfied. Thanks for sharing your experience. We can't wait for your next visit!

May 10, 2019

Dealership Rating
Employee Rating

Another satisfied experience The staff is always willing to go the extra mile to satisfy my experience. I left there feeling as if I am family! Thank you, More

by WILLIEMC123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry McIntyre

May 14, 2019

Mercedes-Benz of Columbus responded

Thanks for your review. We go the extra mile because you deserve it. We appreciate your business. Please let us know if we can be of any help. Safe travels.

May 10, 2019

Dealership Rating
Employee Rating

Service B and replacement of brakes Best experience I've ever had at a Mercedes dealership. Everyone was very nice and helpful. I really appreciated the loaner car to use while my bra More

by Melchic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry McIntyre

May 14, 2019

Mercedes-Benz of Columbus responded

Thanks for sharing your experience with Mercedes-Benz of Columbus. We're glad the loaner was helpful. That's why we're here. Safe travels!

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