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Lloyd Facen

Overview Reviews (369) Inventory (246)

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Lloyd Facen

Lloyd Facen | Page 20

Sales Consultant

Five Star Chevrolet

1735 SOUTH I-35E
Carrollton, TX 75006

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5.0

369 Reviews

Overview Reviews (369) Inventory (246)

5.0

369 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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369 Reviews of Lloyd Facen

January 29, 2022

Dealership Rating

Employee Rating

I have never had such an enjoyable purchasing experience. I never felt pressured and was well taken care of through the entire process. I never felt pressured and was well taken care of through the entire process. More

by chelsey.groh

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Amanda Agosto, Ron Daly , James Cassels

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Jan 30, 2022 -

Five Star Chevrolet responded

Hello chelsey.groh, Congratulations on your purchase at Five Star Chevrolet. Our team is committed to helping you fully enjoy your ride. Don't hesitate to stop by or call us at 972-389-6700. We are here to help in any way we can. Thank you, Ron Daly, Customer Relations Manager

January 27, 2022

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Employee Rating

This is the second vehicle that I have purchased from five star chevrolet, and I would go back again in a heartbeat. Customer service here is truly five stars. Lloyd had great communication from the da five star chevrolet, and I would go back again in a heartbeat. Customer service here is truly five stars. Lloyd had great communication from the day I ordered my vehicle until the day it arrived and the purchase and contracting process was a piece of cake. Thrilled with the whole team and my purchase. More

by CMartindale

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ron Daly , Lee Nolen

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Jan 27, 2022 -

Five Star Chevrolet responded

CMartindale, It was our honor to have you return to Five Star Chevrolet for another purchase. Thank you for recognizing Lloyd and his efforts to keep you up-to-date with the delivery time of your vehicle. We want to keep the lines of communication open. Reach us any time you need our knowledge at 972-389-6700. Thanks again for shopping with us. Best Regards, Ron Daly, Customer Relations Manager

January 22, 2022

Dealership Rating

Employee Rating

Lloyd was excellent!!!..He really help us get the vehicle we wanted. Best experience at a dealership ever. Thanks!! we wanted. Best experience at a dealership ever. Thanks!! More

by festes13

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chad Coffman

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Jan 22, 2022 -

Five Star Chevrolet responded

Congratulations festes13 on your new vehicle from Five Star Chevrolet. Any time Lloyd or I can offer our vehicle knowledge, reach us at 972-389-6700. We want to make this your best driving experience. Thank you, Ron Daly, Customer Relations Manager

January 15, 2022

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Employee Rating

Lloyd is outstanding! Very upbeat and Professional. I was not sure I could afford a new truck but he made it happen. Highly recommend him. not sure I could afford a new truck but he made it happen. Highly recommend him. More

by Jmikepartain45

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Jan 17, 2022 -

Five Star Chevrolet responded

Thank you, Jmikepartain45! On behalf of Lloyd and the Five Star Chevrolet sales team, we appreciate your recommendation and great comments. Please stop by or give us a call at 972-389-6700 every time you have vehicle questions. We want to make owning your new Chevrolet the best experience. Take Care, Ron Daly, Customer Relations Manager

January 15, 2022

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Employee Rating

Our experience was excellent and all the employees were helpful. This was our 2nd vehicle we have purchased and will gladly send family and friends. helpful. This was our 2nd vehicle we have purchased and will gladly send family and friends. More

by csgoetz

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Giovanni Dichiara , Chad Coffman

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Jan 17, 2022 -

Five Star Chevrolet responded

Hello csgoetz, Thank you for returning to Five Star Chevrolet for another vehicle. We are grateful to have the chance to be your auto dealer and we look forward to hearing from you every time you have questions at 972-389-6700. Safe travels and please stay in touch, Ron Daly, Customer Relations Manager

December 07, 2021

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Employee Rating

Lloyd was excellent! He got me the car I wanted and gave me a better interest rate then my own bank. I would highly recommend him to friends and family. me a better interest rate then my own bank. I would highly recommend him to friends and family. More

by Ty House

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ron Daly, Giovanni Dichiara

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Dec 07, 2021 -

Five Star Chevrolet responded

Hello Ty, We focus on finding the best deals for our Five Star Chevrolet customers and we want to continue offering you great customer care. Let us know if you would like to revisit your new vehicle at 972-389-6700. Our team is here to help in any way we can. Congratulations and safe travels! Thank you, Ron Daly, Customer Relations Manager

December 03, 2021

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Employee Rating

Absolutely easy to work with, and I felt like I was among friends. Great car friends. Great car More

by bud green

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Giovanni Dichiara , Alan Brown, Jeff Moore

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Dec 03, 2021 -

Five Star Chevrolet responded

Hello Bud, Everyone is family at Five Star Chevrolet! Congratulations on your purchase and we hope to make this new vehicle your best driving experience. Thanks for recognizing our staff and please stay in touch at 972-389-6700. Happy Holidays, Ron Daly, Customer Relations Manager

Dec 03, 2021 -

bud green responded

👍

October 11, 2021

Dealership Rating

Employee Rating

Lloyd is THE BEST, HANDS DOWN! The process was very fast and easy. Most definitely a great experience. Thank you so much 😊 and easy. Most definitely a great experience. Thank you so much 😊 More

by AndriaShanice

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lee

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Oct 13, 2021 -

Five Star Chevrolet responded

Thank you, AndriaShanice, for taking the time to review your Five Star Chevrolet experience. Lloyd is a great resource, so please continue to ask your automotive questions at 972-389-6700. We look forward to helping you fully enjoy your new Chevrolet. Take Care, Ron Daly, Customer Relations Manager

September 01, 2021

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Employee Rating

My wife made an appointment to look at a new Tahoe, advertised below MSRP. When she arrived, they quoted her $6K above invoice stating it was due to lack of inventory. Had they been up front about it advertised below MSRP. When she arrived, they quoted her $6K above invoice stating it was due to lack of inventory. Had they been up front about it, we wouldn’t have have wasted our time or theirs. To add insult to injury, they offered $12K less on a trade than the lowest quote I received. Either they tried to take advantage of a woman or they’re just shady with false advertising tactics. Either way- stay away!! More

by jayfeinst

Customer Service

Friendliness

Price

Recommend Dealer

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Sep 02, 2021 -

Five Star Chevrolet responded

Hello Jay and Stacy, It is important that I address your feedback because I would like to have the chance to share additional information surrounding your shopping request. Prior to receiving the email asking our consultant to discontinue calling you, our management team had made numerous attempts to contact you with the hopes to help you understand the vehicle listed on our website has yet to arrive at the dealership. Due to manufacturing backlog and the high demands in the automotive market, we are doing our very best to accommodate car shoppers as efficiently as possible. In regards to the value of your current vehicle, I can assure you we use the same tools as other dealerships in determining trade-in allowances. That being said, if you have found an individual buyer for your vehicle at your expected price, we would be happy to continue the negotiations on the Tahoe of interest. Inventory moves extremely fast once it hits our lot. I would welcome the opportunity to secure the SUV for you and your family. Please feel free to contact me at abrown@sampack.com or 972-389-6700. Sincerely, Alan Brown, General Manager

Sep 02, 2021 -

jayfeinst responded

If by your “management team making numerous attempts” you mean your salesperson asking my wife to remove the review then, yes, you did. You lied about the price, didn’t even offer to show my wife the car and generally treated her like an idiot. Further, your shortage of inventory applies to pre owned as well. What would you have listed our 2019 Tahoe Premier in excellent shape with 19,000 miles for, you offered $43k on the trade. Care to comment publicly on your price gouging on both sides? Why would I want to sell my car to someone upstanding and continue negotiating with you on a new car? I’m not a masochist.

August 20, 2021

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Employee Rating

Buying at Five Star in Carrollton was a great experience. Lloyd was very professional and took ownership of my purchase process from start to finish. I feel very good about the choice I made for the vehicle, Lloyd was very professional and took ownership of my purchase process from start to finish. I feel very good about the choice I made for the vehicle, but also for the professional care and follow-up service that Lloyd and the Five Star team has provided. More

by morelands054

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Aug 20, 2021 -

Five Star Chevrolet responded

Thank you, morelands054, for being a valued Five Star Chevrolet customer. We will continue to work in your best interests. When you need Lloyd or my advice, please reach us at 972-389-6700. It will be great to see you again. Take Care, Ron Daly, Customer Relations Manager

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