Lolita Cook | Page 17

Used car purchase Purchased used 2015 Lexus GS 350. Two visits in three weeks. Very pleasant experience both times. No pressure. Worked with Ms. Lolita Cook. Very knowl Purchased used 2015 Lexus GS 350. Two visits in three weeks. Very pleasant experience both times. No pressure. Worked with Ms. Lolita Cook. Very knowledgeable down to earth salesperson. More

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This group really does it right the first time. Lolita Cook is a very knowledgeable sales rep. I very much enjoyed buying a new V60 Cross Country with her help. She was recommended by a friend and Lolita Cook is a very knowledgeable sales rep. I very much enjoyed buying a new V60 Cross Country with her help. She was recommended by a friend and it is easy now to know why. Thanks Lolita, More

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Always a good experience, builds long term relationships We have been buying cars from this dealership for almost 20 years. In fact, they are the only dealer we have done business with during this time becau We have been buying cars from this dealership for almost 20 years. In fact, they are the only dealer we have done business with during this time because they do everything possible to make the transactions easy and they have earned our trust. They have always worked with us to get us in the car we wanted, treat us with respect, never try to oversell us, are honest with us and are thorough, so you want to keep coming back. They try to make the car buying process as easy as possible. We have bought both used and new cars from them over the years, as well as traded in cars, and have always been pleased with the customer service, sales people and manager, who is honest, helpful, and knowledgeable. We highly recommend them. More

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Purchase of Pre-owned 2014 Volvo S60 I went online and found a pre-owned Volvo that interested me. I live 3 hours away from this Dealership. Through e-mails, and a phone conversation wit I went online and found a pre-owned Volvo that interested me. I live 3 hours away from this Dealership. Through e-mails, and a phone conversation with Ken Kowal, we agreed on a purchase price, which was the 5th lowest of all the Volvo Dealerships Nationwide. I traveled to Lisle, Illinois to inspect the vehicle. I was met by Lolita Cook who took care of my inspection, the test drive, and answering any further questions I had. The car was exactly as advertised and most of the questions had been covered during the e-mails. While waiting for the purchase paperwork to be completed, Lolita took the time to help me program my new car and get everything set for my 3 hour trip home. The trip home was uneventful, the car ran as good as I expected for a Volvo, and I am extremely happy with the vehicle and my car buying experience. More

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Lolita is the best Salesperson! As far as the dealership is concern, I gave them an average rating because I have never gave them any business: sales or service. BUT approximately 9 As far as the dealership is concern, I gave them an average rating because I have never gave them any business: sales or service. BUT approximately 9 months ago, I went into this dealership to look at the XC60. I spoke to one of the sales reps. When he asked me about what I thought about the car, I told him I did not like the small steering wheel and the NAV screen. It seemed to small. The car did not catch my fancy. Instead of showing me the XC90 with the bigger screen, he proceeded to belittle my opinions about the XC60. He Spoke arrogantly toward me.. At that point, I knew I would not return to this dealer to purchase. Now with that being said, over the last 9 months I've narrowed my car choices to XC90 or XC60. Mind you, I looked at BMW i3, Lincoln MKZ, Mazda CX-9 Signature, Enclave & Highlander XLE. I did my research on the Volvo but this salesman did not help me at all. I felt like I was at the buffet, "Help yourself." This dealer is no where near my home, but today after work I had driven passed by this dealer and needed to kill an hour, so I decided to go in again just to see if they had the 2017 XC90 or XC60. TO MY SURPRISE, I HAD THE OPPRTUNITY TO MEET LOLITA! WOW, TODAY's EXPERIENCE WAS A TOTALLY DIFFERENT EXPERIENCE THAN LAST DECEMBER. She right away, opened up the cars for me to see. Even though I told her I did not want a car payment, she explained why she likes leases. (My last lease was not a good experience). Her wide based knowledge allowed me to make a better decision. She was personal. She was genuinely friendly toward me. She stayed an extra two hours after work to speak with me. Her coworker barely could give me the time of day. I've been to 3 Volvo Dealerships, and have spoken to 5 sales reps. Lolita was the absolute BEST. She knew her cars, she knew the fine details of the leases, she knew how to explain the features to me. She was right on the money. NOW THAT IS WHAT I CALL A SALES REP! She really has it ALL! Thanks you for a wonderful experience Lolita! This lady is the BEST THING THAT HAPPENED to Volvo of Lisle. Why do dealers employ such wonderful engaging people (like LOLITA) and also hold on to arrogant sales reps dressed nice but have nothing but negativity that spews out of their mouth? Sometimes I do not understand businesses these days. They do not realize customer service is their bread and butter. More

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purchased used Volvo wagon Excellent Customer service, Lolita Cook was great. she explained everything very plainly . She is really an asset to the company. She walked me throu Excellent Customer service, Lolita Cook was great. she explained everything very plainly . She is really an asset to the company. She walked me through the procedure of purchasing the vehicle very professionaly More

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Overall Great Experience from All I was looking for a car for over two and a half years and was pretty positive I was going to purchase another Jeep Grand Cherokee Summit which is full I was looking for a car for over two and a half years and was pretty positive I was going to purchase another Jeep Grand Cherokee Summit which is fully loaded to the hilt with a Hemi or Diesel. The new Jeeps are much more expensive than they used to be since they redesigned them so I really took my time trying to look around at other German SUV's and some other brands. Then I came upon the Volvo XC-90 when watching a car show; car matchmaker and esquire car/suv of the year back in 3rd quarter of 2015. I first test drove this vehicle at another dealership and then a couple weeks later I went to Volvo of Lisle. They were extremely busy on a Saturday afternoon. Lolita came out from the back of the car showroom and immediately came up to me to see if I needed help. She seemed sincere and excited about the product from the beginning. I explained to her what I was looking for and that I had been a Jeep guy since I was 18 years old and it, a Jeep, was the first new car I ever purchased and have been driving a couple different Jeeps for 22 years as my SUV of choice. Lolita explained to me the entire SUV and then we went for a test drive. I stopped into the dealership many times over around 1.5 months and Lolita always made time for me there, while also being prompt in returning phone calls and e-mails. She was prompt and thorough each time answering all of my questions and or finding the answers and getting back to me, but once again she was extremely knowledgable about the vehicle. Almost deciding to make the purchase I brought in my old vehicle with all accompanying paperwork and Ken, Sales Manager, gave me a better price than any other Volvo Dealership and Jeep Dealership since he felt that I really took care of the old vehicle. I didn't even have to negotiate for this at all, wow. It looks as if they also already sold it as it is no longer on their website, sweet sold my old baby and within two weeks max-I hope it went to a deserving individual! Ken and Hasan also gave me a quote on an extended warranty and were very fair about the price with this to. Lolita, Ken, and Hasan all made me feel like I was getting a great value for the entire package; trade in, warranty, and new vehicle(wasn't marked down much due to the redesign and being new to the market). They also all seemed like they truly loved their jobs, and worked well together! Thank you to all involved you made me feel good about going against many of my usual buying habits; changing brands, changing dealerships, going with a darker exterior color, going with a lighter interior, and purchasing the first model year of a redesigned vehicle. I really did break all my usual reasoning, so they must have really done something right to change the stubborn particular person that I am. I would recommend anyone from any walk of life to go into this auto groups home, they treat you like a friend after getting through the usual introductions. The show room is nice, the waiting room is a little dated-who really cares, but to me service is king and they provided this to the tee which is an intangible amenity that is worth paying for, but you don't have to at this establishment! Oh also I dealt with a service tech the second day I owned the vehicle just to get some more knowledge on the engine and electric(yes I want to know it all), he was awesome, but I am forgetting his name; I am sure I will remember it in time as well as the service managers too since I like to keep my vehicles fresh and ensure it is conditionally sound hence getting the extended warranty. Very friendly guy and knowledgable about this new car and engine, heck it hasn't even been out a whole year yet. I have been driving the new XC-90 which is pretty loaded to the hilt for two full weeks now and already have 1k miles on it and just truly enjoy it. If these guys can get a man, who loves Jeep as it has been part of my identity as my wife says, to drive a Volvo SUV that used to be just for soccer mom's they can do anything. But I also have to give Volvo kudos for redesigning such a great vehicle with awesome, ahead of the others, technology and amenities. Yes it is better than the i-drive in BMW and kills Benz and Porsches infotainment centers by far! The small little engine is faster than my 5.7 330hp Hemi in my old jeep, but not the SRT version. So I look forward to next winter and a great summer. Thanks again Volvo of Lisle; Lolita, Ken, and Hasan for making this such a pleasurable transition and purchase! To Volvo corporate please roll out this engine, T6, and infotainment center into the XC-60 so I can pick one up for my wife in a year or so when we flip her car, don't forget the cool headlights with Thor's Hammer either!!!! More

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Great Service, Top to Bottom Excellent Customer Service, all the way around. Although I experienced a minor finance/service bump, I was made whole and thoroughly satisfied in the Excellent Customer Service, all the way around. Although I experienced a minor finance/service bump, I was made whole and thoroughly satisfied in the end. I want to especially commend Ken Kowal for working with me to get my concern(s) rectified, and Cory Groth for my SUPERB customer service experience in the Service Dept. Cory's professional and personal skills are impeccable, and he made the entire journey a joy and very delightful. Lolita Cook is a phenomenal Sales Advisor, and never once did I feel pressured in purchasing a new OR used vehicle; the Sales experience was smooth and seamless. I would highly recommend Vovlo of Lisle, and any Volvo vehicle, as I am "Volvo for Life!!!" More

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Experience with Dealership I came into the dealership during the summer to test drive and learn about the Volvo XC90. Lolita was excellent! She answered all my questions and w I came into the dealership during the summer to test drive and learn about the Volvo XC90. Lolita was excellent! She answered all my questions and worked closely with me to get the options I wanted on the car I ordered. She has kept me in the loop during the entire process. Lolita is professional, knowlegable, friendly. The entire experience was plesant. More

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The best dealership ever I have used this dealership for years. I bought my second and third Volvo from Volvo of Lisle. I have always been treated fairly and with respect. I have used this dealership for years. I bought my second and third Volvo from Volvo of Lisle. I have always been treated fairly and with respect. The service department is excellent. I have never been disappointed with the service on my cars. Last January they replaced a faulty fuel pump at their expense even though the car was way out of warranty. I love the quiet waiting room where I can read while my car is being serviced. This dealership is the gold standard of dealerships. More

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