Lolita Cook | Page 21

Lolita Cook is extremely friendly and knowledgeable of Volvo! She Listened to my concerns and questions about Volvo and I never felt pressured, which in most dealers that's what you feel the minute you wa Volvo! She Listened to my concerns and questions about Volvo and I never felt pressured, which in most dealers that's what you feel the minute you walk in the door. The customer service is excellent and I will be a loyal customer of not only Lolita Cooks but of Volvo of Lisle when purchasing cars new and used for my family! Thanks Lolita! More

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The sales person ( Lolita )was very knowledgeable about the safety aspects and up to date features of Volvo vehicles, and the acceptable price for the vehicle. the safety aspects and up to date features of Volvo vehicles, and the acceptable price for the vehicle. More

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I walked In the dealership with the intent of just window shopping. Lolita Cook discussed an unbelievable deal regarding a sweet low- mileage vehicle and a great price point. After double- checking with my s shopping. Lolita Cook discussed an unbelievable deal regarding a sweet low- mileage vehicle and a great price point. After double- checking with my sister and guy- friend then I took the plunge and said yes to the purchase. I feel happy with my choice and will definitely consider Volvo for my future car purchase and with sales consultant Lolita Cook. More

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Great dealership and Lolita was outstanding! Negotiations were simple and fair and the service department communication and work had been superb. I would recommend anyone / everyone stop by Volvo of Lisle fo were simple and fair and the service department communication and work had been superb. I would recommend anyone / everyone stop by Volvo of Lisle for their new or used Volvo. More

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i had a nice experience with Lolita. She was not Pushy and new the product very well. The sales manager also was a straight shooter. and new the product very well. The sales manager also was a straight shooter. More

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I had a very nice experience with the staff of Volvo of Lisle. I walked in cold looking at cars one day, and was met by Chris Bella. While on subsequent trips Chris was not available, he made sure I was Lisle. I walked in cold looking at cars one day, and was met by Chris Bella. While on subsequent trips Chris was not available, he made sure I was taken care of by another staff member. Ultimately, we made our final plans for order and purchase with Lolita Cook, who could not have been better in the process. Lolita was friendly, polite, understanding and responsive. Plus, she has left an open door for us to ask further questions should we need to. I thank her for her personal touch. More

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I really enjoyed having Lolita as my sales rep. She was personable, professional and extremely knowledgeable. She answered all my of questions and was a joy to work with. Lolita's also got a really good se personable, professional and extremely knowledgeable. She answered all my of questions and was a joy to work with. Lolita's also got a really good sense of humor, which made for a very pleasant experience. Excellent customer service!! More

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Lolita was an outstanding salesperson. She had great knowledge about the cars and was very easy to work with. I had a wonderful experience working with Lolita. knowledge about the cars and was very easy to work with. I had a wonderful experience working with Lolita. More

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After doing quite a bit of research when looking for a new car, including a visit to the Chicago Auto Show, we stopped in late one Friday night to look around. Lolita Cook answered all our questions and t new car, including a visit to the Chicago Auto Show, we stopped in late one Friday night to look around. Lolita Cook answered all our questions and took us for a test drive. It was only later that we realized that the place was only a few minutes from closing when we stopped in and we kept them late (sorry about being so oblivious). Lolita recognized that we were still looking around and we were never pressured. I stopped in a couple of weeks later when our vehicle was being serviced next store (Honda) and since Lolita was busy, Rick was more than happy to help answer my questions. In fact, with Ken's help, we were able to agree on a vehicle and a price that day and signed the paperwork the next day (Tom really was able to simplify the paperwork signing into a manageable process) Overall, I couldn't be happier. By focusing on the customer experience, the staff at Volvo of Lisle makes the car buying experience as painless as possible. More

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I walked into this dealership looking for a dark blue Volvo S60. I was greeted by Ms Lolita Cook. She was friendly and knowledgeable and showed me the available S60s including a blue one. I shared wit Volvo S60. I was greeted by Ms Lolita Cook. She was friendly and knowledgeable and showed me the available S60s including a blue one. I shared with her the packages I wanted to have all of which are factory-installed. She encouraged me to drive an S60 which I did. My previous car was a 2000 S80. I wanted a smaller car with BLIS, the T5 premium pkg, the climate pkg, and the multimedia pkg. I told her I wanted to trade-in my old car. There were no available cars in the area with the packages I wanted. She introduced me to Mr. Schultz and we discussed trade-in price after he drove it. He also suggested that he would have to order it from Sweden in order for it to have the packages I wanted and it might take up to 3 mos to arrive. I agreed and made a down payment. In all, I made 3 visits, the last one to pick up my car. During the time I waited for the car, Ms. Cook called me weekly to update me on the arrival which moved up as time went along. Ms. Cook was a joy to work with. She was always in good humor, polite, friendly and has a good sense of humor. Both she and Mr. Schultz (new car manager) were always available when I called with questions. I ordered a special cover for the back seat and it was available for installation when I arrived to pick up the car. Buying the car from Volvo of Lisle was an excellent experience. Both Ms. Cook and Mr. Schultz went out of their way to ensure that everything went well and that I received what I ordered and did so with friendliness and competency. More

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