Lollie Reiss | Page 27

Terrible and frustrating HORRIBLE EXPERIENCE. Four weeks ago I went in to Sam Swope and got set up with salesperson Lollie, I ordered a specific vehicle a 2015 Honda Fit ex-l HORRIBLE EXPERIENCE. Four weeks ago I went in to Sam Swope and got set up with salesperson Lollie, I ordered a specific vehicle a 2015 Honda Fit ex-l in a hard to find color. Lollie was polite and worked with us slightly on the price but I was not happy about the new car package Sam Swope makes you purchase(pin striping extra floor mats ect) as it raised my cost, but as they are the major dealer they put me under the impression I would get in a timely manner and that waiting 3 weeks would be considered a long wait. One week later she calls me and says they can get me the model below I say no keep looking. I go on vacation and for two weeks do not hear from them. I called this past Thursday she was not in and i talked to manager Chuck V. who said he would look into it and call me back in ten minutes, an hour later he calls me and I am already pulling in as I had a rental to return. He says they have not found the car and cannot find a dealership with one ot trade for but they have a black one in my model and that to get my car i would have to wait until most likely October! I tell him I now have no vehicle and he agrees to let me decide what I'm going to do, and gives me a demo to drive until monday. I leave frustrated get online and find a car at Team Honda in Merrillville Indiana. They were quick and polite and quoted me at $2000 CHEAPER than Sam Swope. I drove the 4 hours and drove home with my car that night. I call Sam Swope the next day and tell them I drove 4 hours and got my car and will be bringing them back their car early. My father returned the demo today and they were EXTREMELY RUDE. They instantly jump down his throat ASSUMING that we drove the demo to get my car, which I did not nor did i ever say we did. Not believing him they went over the demo with a fine tooth comb, and would not give him the deposit until after(an hour later). Before leaving my Dad walks over to Lollie to say hello, as she had been nice, and says so did you hear what happened(meaning we purchased elsewhere) and she said with much attitude "yeah i heard you drove OUR CAR to Chicago". They also did not believe him when he told them we got the car for $2000 saying that price would be impossible and the reason they couldn't of traded for that car is that they don't deal with Illinois, too bad it was in Indiana. TL;DR Pass on Sam Swope and go to Team Honda, the service will be worth your drive. More

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Easy, Friendly, and Economical I'm a student starting professional school this August, so I needed something reliable to get me to campus. I also needed something that I could affor I'm a student starting professional school this August, so I needed something reliable to get me to campus. I also needed something that I could afford. The minute I met Lollie Reiss and we started talking, I knew she was 100% invested in my needs and helping me get the perfect car. Having never negotiated a car lease, I was worried that it might be complex and intimidating, but Lollie made it so approachable and pleasant. I leased a 2014 civic lx for exactly what I had budgeted, so now I can spend the rest of my time, energy, and money on school. I would recommend Sam Swope Honda to anyone, especially Lollie! More

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My second experience with Sam Swope Honda and a CRV. I came back because I have been happy with the service dept. and staff and also my salesperson Lollie Reiss. I want to work with women for my car buyi came back because I have been happy with the service dept. and staff and also my salesperson Lollie Reiss. I want to work with women for my car buying and car care needs. I was very surprised with the added addition of Holly Pitt, Delivery specialist. she was very thorough in explaining the features of the new CRV, and went so far as sinking my Iphone for me! All before I drove off the lot! More

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First positive experience shopping for a new car in many a decade. Courteous, friendly, respectful. This will be my first stop when looking for my next car a decade. Courteous, friendly, respectful. This will be my first stop when looking for my next car More

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Walked in, greeted by receptionist, assigned to Lolli, bought a 2013 Crosstour and I'm thrilled by every step. Ideal customer care in all regards. bought a 2013 Crosstour and I'm thrilled by every step. Ideal customer care in all regards. More

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In June a woman ran a stop sign and totaled my husbands car. It couldn't have come at a more inpportune time, as we had hit a rough patch financially and weren't sure what we could get. We really had our h car. It couldn't have come at a more inpportune time, as we had hit a rough patch financially and weren't sure what we could get. We really had our hearts set on the Honda Fit. Lollie and the others working with her worked hard for us to get us everything we wanted. Everyone was extremely friendly and made the experience fun and enjoyable for us. If you go to Sam Swope Honda (and you should), definitely ask for Lollie because she is the best! More

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My husband has a previous purchase with this dealership and they really took care of him. Not only did they treat him but me as well just like family. Great atmosphere of friendly sales and finance. we wer and they really took care of him. Not only did they treat him but me as well just like family. Great atmosphere of friendly sales and finance. we were in and out in no time, it was almost too easy. But a great pleasure to work with Homda World of Louisville and will definitly be a repeat customer and refer all who need good vehicle and service. More

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