Lonnie Contreras Jr.

Courteous staff and clean with plenty of people offering to assist you while on location to assist you while on location More

Report | Print

They were great. Had to return because I had the wrong sticker on my car. They made to a little blip. I was worried it was going to be a big blip. Had to return because I had the wrong sticker on my car. They made to a little blip. I was worried it was going to be a big blip. More

by MAHER0604 Verified Customer Verified Customer

Report | Print

I took my car in to Freeman Toyota for service and the folks were all very kind, helpful, and attentive. They even asked if I wanted my car washed! (Jaime did a great job and was very friendly!) Every folks were all very kind, helpful, and attentive. They even asked if I wanted my car washed! (Jaime did a great job and was very friendly!) Every time I have ever visited Freeman, for any reason, folks actually appear as though they like working at Freeman, and they act like it, too. Almost every time I arrive, I have been met at the door by some friendly fellow. Each of those friendly fellows has welcomed me, and opened the door for me. Joseph Okoh deserves special mention, he's always friendly and helpful! I've been to quite a few dealerships, in my time - before and after I bought a car from Freeman, all the folks have been really great! My salesmen, James Adu and Sam Scarlett are still very kind. James is so terrific! I am so surprised that he still greets me... He KNOWS I'm going to ask him a question or two! He's always been very willing to help me, though! Thank you, James! The service folks were all so friendly - Trey Piece, Sherry, Crystal, Mallory, Lonnie, and the really nice fellow who did such a nice job of washing my car, Jaime. More

Report | Print

It was good service. Thank you very much~ thank you. If service is not expensive, I will do again. Thank you very much~ thank you. If service is not expensive, I will do again. More

Report | Print

Lonnie and Steve were very helpful and nice! Service was done in a very timely manor as well! Everyone made sure my questions were answered and I was taken care of ride-wise. Service was done in a very timely manor as well! Everyone made sure my questions were answered and I was taken care of ride-wise. More

by JENNYR1295 Verified Customer Verified Customer

Report | Print

I wanted to reach out and share my recent experience during a service appointment, as it left me very frustrated and disappointed—especially as someone who also works in sales and values customer relati during a service appointment, as it left me very frustrated and disappointed—especially as someone who also works in sales and values customer relationships. When I called to schedule, I was told the service (oil change and inspection) would take about an hour. I adjusted my lunch break accordingly and drove in, hoping to have it handled efficiently. When I arrived, it took a few minutes for someone to assist me—not a problem—but I was immediately hit with a list of upsell recommendations. I politely declined, but the way it was handled made it clear that your team is incentivized heavily on upselling. As a salesperson myself, I know the difference between adding value and simply pushing extras. This did not start things off on the right foot. Once in the waiting area, I waited an hour and 30 minutes before sending a message for an update—no response. About 10 minutes later, someone who was not my advisor informed me the car was ready. I paid and left. As I got on the freeway, I immediately noticed my car didn’t sound right. I turned around and returned to the service desk. A porter greeted me and asked who my advisor was. I popped the hood myself and quickly saw the air box was left wide open and the air filter was completely missing. Eventually, my advisor came over and casually asked how everything went. I told him I was missing a filter. He simply said, “What?” and walked away. A few minutes later, the technician returned with a dirty air filter—possibly mine, but I had no way to verify—and reinstalled it without explanation or offer of a clean replacement. Mistakes happen. But what really upset me was the lack of accountability and basic customer care. After an hour and a half wait, poor communication, and being aggressively upsold, my car was returned to me incomplete and potentially unsafe. Had I not trusted my instincts and turned around, I could’ve driven for quite a while without a filter—potentially damaging my engine. At the very least, I expected someone to say, “This is on us—here’s a clean filter for the inconvenience.” Instead, I got a half-hearted apology and a used part. As someone who understands the importance of customer experience, I urge you to review this situation seriously. Right now, I feel less like a valued client and more like someone whose trust was taken for granted. Thank you for your time and consideration. Ryan More

by RYANTMONTGOMERY Verified Customer Verified Customer

Report | Print

Everything alright, they explained what they will do and how long it would take, offered the shuttle service, snacks and drinks. how long it would take, offered the shuttle service, snacks and drinks. More

by REYES_JONATHAN Verified Customer Verified Customer

Report | Print

I love Toyota because they have like service very reliable cars very professional employees. I feel well every day come quick and easy service. reliable cars very professional employees. I feel well every day come quick and easy service. More

Report | Print

Diagnosis was not able to be replicated but the communication was thorough and very helpful. communication was thorough and very helpful. More

by ANGIE Verified Customer Verified Customer

Report | Print

Good customer service. Services are provided and completed in a timely manner. The complementary car wash offer at the end of service is awesome! Services are provided and completed in a timely manner. The complementary car wash offer at the end of service is awesome! More

by TAYOCOLLINS8 Verified Customer Verified Customer

Report | Print