Lonnie Schuyler | Page 2

‼️ Advice for anyone in the market for a new vehicle; I 10 out 10 do ❌NOT❌ recommend going through Shottenkirk Kia of Quincy (Brian Lewis) as well as the finance department at Shottenkirk Chevrolet (Nathan 10 out 10 do ❌NOT❌ recommend going through Shottenkirk Kia of Quincy (Brian Lewis) as well as the finance department at Shottenkirk Chevrolet (Nathan Herzing - finance manager and Lonnie Schuyler - General Manager). I recently purchased a Kia Carnival listed at the Kia dealership in Quincy, IL. The whole experience was absolutely beyond horrible and still is 2 weeks later. They were extremely rude to my husband and I the whole time, harassed me at work by calling me and raising their voices, being smart-a$$es insinuating that I was lying, etc - to the point of me being in tears because they were trying to tell me I owed them another $2,900 two weeks after signing paperwork, agreements and contracts. They sent me emails and left voicemails as well. They tried to blame us for THEIR mistakes and literally told my husband he needed to “man up”. They threatened to not turn in my title and license application two weeks after purchase agreement had already been signed by both me and the finance manager AND after they had already collected the full purchase price amount on the agreement. Shouldn’t they have already sent off my title and license application as 14 days had already passed since I purchased the vehicle? They told me they would come get my vehicle if I did not pay the $2,900 they said I supposedly owed because THEY messed up on the paperwork and purchase agreement (they already cashed the check I gave them from my bank and received my $500 deposit to hold the vehicle which all equaled the full purchase amout reflected on the signed purchase agreement). They also told me they would not sell me the vehicle at all if I didn’t purchase the premier warranty that said OPTIONAL (so I ended up agreeing simply because I love the car). Everything and everyone listed above were overall incredibly unprofessional and did not represent the kind of employee’s or reputation I would think a dealership would or should want at Kia and Chevy Shottenkirk whatsoever. If I could go back in time, I would have walked away the first time they were rude to my husband and/or me. I’ve never been through such a horrible experience with a dealership in my life and I will never go back there. Side note; IF you do happen to do business with them, The ONLY person I would recommend/advise you to go with as far as an employee in sales is Gary Mayes or Karri Walker - they are both Sales & Leasing Specialist at Shottenkirk Kia. They were kind and seemed like genuine people that wanted our experience to be a good one. More

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Service department is alway Very friendly and helpful. Nice clean and comfortable while you wait Nice clean and comfortable while you wait More

by EHERTZ23 Verified Customer Verified Customer

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I drive 2. 5 hours to get there and it’s worth it. Easy was in and out, numbers are exactly what was dicussed. Michael was fantastic to deal with for a 2nd time! 5 hours to get there and it’s worth it. Easy was in and out, numbers are exactly what was dicussed. Michael was fantastic to deal with for a 2nd time! More

by vpriecherstire Verified Customer Verified Customer

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I have been very pleased with the whole purchasing process & service provided afterwards. I would highly recommend Rusty, James & Lonnie as your sales staff. process & service provided afterwards. I would highly recommend Rusty, James & Lonnie as your sales staff. More

by kathy_griffin2005 Verified Customer Verified Customer

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Jesse Job the serive manager is always ready for whatever the issue is that I may bring to the table. Very well knowledgeable and even if he does k ow he will spend sometime trying to figure out a resolution the issue is that I may bring to the table. Very well knowledgeable and even if he does k ow he will spend sometime trying to figure out a resolution. It is always a pleasurable experience when I am at the dealership for service More

by wunce1 Verified Customer Verified Customer

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Didn’t tell me it was a diesel engine, didn’t add in the extended warranty like I ask extended warranty like I ask More

by bjgreer Verified Customer Verified Customer

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