Lorena Galeana

Once your vehicle has been dropped off for whatever service it needs, it is impossible to get an updated status. Service advisor is not available. Service manager isn't available either. My vehicle has service it needs, it is impossible to get an updated status. Service advisor is not available. Service manager isn't available either. My vehicle has been there for 3 days going on 4 today. More

by i2guzman Verified Customer Verified Customer

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Regarding the customer service, it was not to be experienced from such a large dealership. And Lorena G., manager over the rental department, was very rude and it appears she has not been properly t experienced from such a large dealership. And Lorena G., manager over the rental department, was very rude and it appears she has not been properly trained on customer service. More

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I had a great experience with Knight Claremont Chrysler Dodge Jeep Ram. The team was professional, friendly, and kept me informed throughout the entire process. One thing that really stood out was the vide Dodge Jeep Ram. The team was professional, friendly, and kept me informed throughout the entire process. One thing that really stood out was the video they sent showing the completion of the work on my vehicle. It was a great touch and made me feel confident and reassured about the service that was done. Overall, the process was smooth, transparent, and customer-focused. I truly appreciated the communication and attention to detail. I would definitely recommend them to others and will be returning for future service. More

by chozzengirl Verified Customer Verified Customer

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When I arrived home from the dealership I noticed a dent on my passenger side door that was not there when I arrived at the dealership. My car was only at the dealership to get serviced for an oil change wh on my passenger side door that was not there when I arrived at the dealership. My car was only at the dealership to get serviced for an oil change which took no longer than 2 hours. In those two hours this is his my truck is returned to me. Update: Lorena from knight Chrysler dodge ram reached out after my incident and made 100% sure my issue was taken care of. She made sure everything was in place and that I was happy with the service provided. More

by javier_cecena Verified Customer Verified Customer

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When I got my jeep back the rubber part on the start button was ripped off. We asked for the manager but of course he wasn’t there. No one has called to update us on what’s going to happen. And no one k button was ripped off. We asked for the manager but of course he wasn’t there. No one has called to update us on what’s going to happen. And no one knows what happen. Also they sent my vehicle back with no gas. So on top of damaging my car, they send it back with no gas. More

by tiffanyr07 Verified Customer Verified Customer

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