Lori Brown | Page 3

Glenn Polk Ford responded

That is great to hear. Being professional, timely, courteous, and kind is exactly how we want every service visit to feel, and I am glad our team delivered that for you. We truly appreciate you choosing us and trusting us to take care of your vehicle.

Glenn Polk Ford responded

That is a winning combination, and I am glad it stood out to you. Lori, Brooke, and Justin do a great job being professional, knowledgeable, and skillful while still keeping things prompt and courteous, and that balance matters. I really appreciate you recognizing all three of them and trusting our Ford service team to take care of you.

Glenn Polk Ford responded

Love hearing this. Great service and clear communication make all the difference, and Lori Brown does a wonderful job taking care of people the right way. Knowing we have earned your future business means a lot to me and our team, and I truly appreciate the trust you are placing in us. Happy New Year.

Glenn Polk Ford responded

That is always great to hear. Knowing you had a good experience a year ago and plan to come back again says a lot to me and our team. We truly appreciate your trust and look forward to taking care of you again when the time comes. Happy New Year.

Glenn Polk Ford responded

This is wonderful to hear. Knowing our team’s training, responsiveness, and genuine love for what they do came through in your experience means a lot to me. When people enjoy their work and care about serving others, it shows, and I am grateful you felt that from start to finish. Thank you for trusting us and taking the time to share such thoughtful feedback. Happy New Year.

Glenn Polk Ford responded

That is great to hear. Friendly, competent, and respectful of your time is exactly how we want every visit to feel, and I am glad the scheduling and safety checks have been consistent for you. Your recommendation means a lot to us, and I truly appreciate the trust you place in our team. Happy New Year.

Glenn Polk Ford responded

I appreciate you taking the time to share this. I am glad the service itself went well, and I also appreciate the honest feedback on communication, because that is an area we should always be striving to improve. Clear and timely updates matter, and I will be sharing this with our service leadership so we can tighten that up moving forward. Thank you for trusting us with your vehicle and for helping us get better. Happy New Year.

Glenn Polk Ford responded

Mike, glad to hear everything went smoothly and that you were in and out quickly for the oil change and new battery. That kind of efficient visit is exactly what we want every time. Happy New Year to you as well, and we will be here whenever you are ready to come back. Happy New Year.

Glenn Polk Ford responded

Looooove it!!!!!! That kind of loyalty truly means a lot to me. Choosing to buy multiple vehicles with us and trusting us with all your service, especially when there is a dealership so close to home, says everything about the relationship we value. Knowing you are willing to make the drive to Gainesville tells our whole team that the way we take care of people matters, and we do not take that lightly. We are grateful for your continued trust and always look forward to taking care of you again. Happy New Year.

Glenn Polk Ford responded

Thank you for taking the time to share this. I am really glad you felt well informed throughout the process and that everything was explained clearly, from the repairs needed to the timing, because that matters. Lori does an excellent job caring for people with kindness and professionalism, and I appreciate you recognizing her. I also appreciate the honest feedback on the appointment system, that is helpful input and something I will be sharing with our service leadership so we can continue improving the experience. We are grateful for your trust and for the opportunity to serve you. Merry Christmas.