Lori Brown
Lori Brown at Glenn Polk Ford

Lori Brown | Page 4

Service Consultant

Glenn Polk Ford

4320 N I-35
Gainesville, TX 76240

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4.9
41 Reviews
4.9

41 Reviews

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41 Reviews of Lori Brown

December 12, 2025

Dealership Rating
Employee Rating

Did a great job with my service and got my truck done in under a day even though it was a large service. Always service with them, always nice and accommodating More

by adal51182
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Villarreal, Justin Crisp

Dec 13, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad our service team was able to turn around a big repair that quickly and still take good care of you along the way. We really appreciate you continuing to trust us with your truck, and it means a lot to hear you feel well taken care of each time you’re here. From our family to yours, thank you. Merry Christmas.

December 11, 2025

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Excellent service. Very reasonable and honest. I love that they are willing to come down to Sangercand pick my truck up More

by jpjensen1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Villarreal, Justin Crisp

Dec 12, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team took such good care of you and made the process easy. We’re always happy to help, and being able to pick up your truck in Sanger is just one of the ways we try to make life simpler for our customers. Really appreciate your trust in us.

December 11, 2025

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Great service experience, everyone was pleasant and easy to work with. Would recommend to anyone. More

by reidy416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Villarreal, Justin Crisp

Dec 11, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m really glad to hear your service experience went smoothly and that the team made everything easy. We appreciate the recommendation and your support. Hope we get the chance to help you again down the road.

December 04, 2025

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The best Ford service department in the area. I always have great experiences here and everyone is very professional and knowledgeable More

by tyhob04
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Villarreal, Justin Crisp

Dec 04, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m grateful you always have great experiences with our Ford service team. They work hard to take care of folks the right way, and it means a lot to know their professionalism and knowledge stand out. We appreciate you trusting us and we’ll be here whenever you need us again.

December 02, 2025

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Employee Rating

Great location, friendly, and knowledgeable staff, And when you need service, they perform it very well and in a timely manner. More

by tcx451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Villarreal, Justin Crisp

Dec 02, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to know our team has taken good care of you on both the sales and service side. We appreciate you choosing us and look forward to helping you again down the road.

November 23, 2025

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They are friendly, efficient. I have always liked dealing with Glen Polk Ford in Gainesville More

by Chris cox
Service Price Transparency
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Recommend Dealer
Yes

November 22, 2025

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Very helpful. Kept in communication and updated me frequently. Made sure items under warranty were credited More

by Holle
Service Price Transparency
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Recommend Dealer
Yes
Nov 23, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team took such good care of you and kept you updated throughout the process. Making sure everything under warranty is handled properly is a big deal, and I appreciate you recognizing their effort. We’ll be here whenever you need us again.

November 21, 2025

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They were courteous. They kept me updated on the progress and fixed the problem within an acceptable time frame. More

by djarcher2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 21, 2025

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team was courteous, kept you updated, and got everything handled in a timely way. We appreciate you trusting us with your vehicle and hope to see you again when you need us.

November 15, 2025

Dealership Rating
Employee Rating

Quick and thorough service. Very professional and pleasant attitude. Clean environment and customer waiting area. More

by Jccunningham2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 15, 2025

Glenn Polk Ford responded

Thank you for sharing this. It means a lot to hear that you had quick, thorough service and felt taken care of in a clean, comfortable space. Our team works hard to create that kind of experience, and I am glad it showed during your visit. Come see us anytime.

September 27, 2025

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Employee Rating

Everyone is always friendly and so very helpful. Excellent customer service overall. I always recommend to my friends. More

by jkmonty815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Villarreal, Justin Crisp

Sep 28, 2025

Glenn Polk Ford responded

Thank you for sharing this! Lori, Justin, and Brooke will be so glad to know their friendliness and helpfulness stood out to you. Excellent customer service is exactly what we strive for, and the fact that you recommend us to your friends means the world. We’re grateful to have your trust and loyalty!

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