Lori Gilland | Page 7

Great experience I was in and out in less than an hour. Great service, and no high end sales pitch (e.g. extended warranties, etc). No surprises! I was in and out in less than an hour. Great service, and no high end sales pitch (e.g. extended warranties, etc). No surprises! More

by briannowicki Verified Customer Verified Customer

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Traded my 2014 Forester in & Leased a 2018 Forester Lori was so full of Subaru info that I just didn't know about! Even though I was trading for the same type of vehicle we went for a ride & I got to se Lori was so full of Subaru info that I just didn't know about! Even though I was trading for the same type of vehicle we went for a ride & I got to see just how well the All wheel works & how well the Subaru stops in case of emergency!! Sales also worked with me & kept my payments within MY means!! Will definitely be back!! More

by Donna W. Verified Customer Verified Customer

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Purchase of the new Ascent Touring I initially contacted this dealership in pursuit of purchasing the new Ascent. I met my sales person, Lori Gilland and she took me for a test drive of I initially contacted this dealership in pursuit of purchasing the new Ascent. I met my sales person, Lori Gilland and she took me for a test drive of a new Ascent. I then ordered my car with expectations of getting it in October. Lori called me and they had received one in with everything I wanted. Needless to say, I now have my car and the experience has been great. I couldn't have asked for better response, service and friendliness. I have recommended the dealership and Lori to two other friends already. Great dealership with superb service! More

by plewmm Verified Customer Verified Customer

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Lori Gilland made buying a new car pure joy! First, I came to Kenosha Subaru to test drive a Crosstrek with Lori Gilland back in May. I made it very clear I was not ready to buy a new car, just w First, I came to Kenosha Subaru to test drive a Crosstrek with Lori Gilland back in May. I made it very clear I was not ready to buy a new car, just wanted to test out driving SUBARU. Lori took her time to go over Subaru features and abilities, answered all my questions and took me for a very nice test drive. When we came back to her desk, she gave me a nice booklet and went over all possible features of Crosstrek. I had very good feeling about dealing with Lori, as she was very attentive to my needs and not pushy, which I was afraid of going into this experience. When I was ready to buy a car, 3 months later, I came straight to Lori and ended up buying the most wonderful Forester Touring with all the features I could only dream of! I also had my 8 year old daughter with me, Lori made sure we both felt comfortable through this experience. We test drove Crosstrek again, tried out Forester, went over all Forester has to offer.. We ended up with the perfect car for the perfect price! I am very happy with my car buying experience with Lori and would definitely recommend her to anyone for pleasant, easy, informative and honest car buying experience. I would like to mention and thank John with financing, and big thank you to Rachel as well for helping me out later with service. More

by iphillipsrt Verified Customer Verified Customer

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checking out the cars I was considering a newer car. Never had a Subaru. Took a test drive just to see how the car handled. I was amazed. I was even more amazed when the nu I was considering a newer car. Never had a Subaru. Took a test drive just to see how the car handled. I was amazed. I was even more amazed when the numbers were crunched and i could afford this amazing Impreza Sport. A big thank you to Lori Gilland, sales rep extraordinair. Her knowledge of the vehicles was as amazing as the car itself. She showed me all the functions and set them up for me. The process was quick...no running back to "talk to the manager" many times to close the deal. I highly recommend Kenosha Subaru and Lori Gilland. Thank you for making this possible. I now have a safe car to drive. It was great dealing with a sales professional who knows her product and completes the deal in a no nonsense, professional approach. The service area is clean and comfortable....offeres beverages and a tv while you wait. The finance manager was honest,informative and very helpful. One of the best car buying experiences EVER. More

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18 Forester Staff was awesome! Super nice and helpful. Got a great deal on my Forester. Highly recommended. Thanks Subaru Kenosha!! It was worth the drive over. Staff was awesome! Super nice and helpful. Got a great deal on my Forester. Highly recommended. Thanks Subaru Kenosha!! It was worth the drive over. More

by jessicknuth Verified Customer Verified Customer

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Extremely dissapointed, Not a Win/Win situation for me I had arranged to purchase a vehicle via long distance. I am 2.5 hours from Kenosha. I had sent specific information via email as to what I wanted o I had arranged to purchase a vehicle via long distance. I am 2.5 hours from Kenosha. I had sent specific information via email as to what I wanted on this vehicle and was told that they had found one for me. I was going to put a substantial amount down and requested to be provided the amount I needed to arrange to come to the dealership with so that my payment would remain around $200 a month. I was sent that info in and email.......so I set out on that Friday to pick up the car. After arriving and going over everything and picking out the product that I wanted that supported the remote start via mobile device, I was referred to finance. While sitting with the finance person, my sales associate came in and informed me that she had made a mistake and that she provided me the price of the vehicle at a 0% interest rate for financing vs. the 2.9 that we had discussed. Well that meant that I would need to put more down on the vehicle than what I had planned.Then a few minutes later, the sales associate returned to us stating that she had made another mistake and that the remote start that we had discussed, was actually not an option on the 2019 Subaru Legacy Sport. My only option to get the remote start was to now purchase it at $500 more. Then while discussing this, the Finance person corrected her stating it would be $575...... My friend with me stated that the remote should be covered by the dealership, as there were some costly mistakes made here that were affecting only me, but that didn't happen. I certainly did not expect to have this cost me in excess of $1,600 (additional interest added and remote start). As this kept getting worse as I was sitting in the finance booth, I was hoping to experience more of a WIN/WIN situation here...... (I accept the adjustment of the error of the quote for the price of the car and the dealership accepted the error of the remote and cover that expense) That did not happen. I was very diappointed.... This was my first purchase of a brand new car. In addition, there was an issue of my contacts not all importing in the car and I was told that she would look into this.... I had not heard back from her, and went to another dealership in Green Bay for that issue. I also have experienced several times, my radio not shutting off when I open the door after shutting the car off. Not sure what is up with that, but would like to know if something needs to be done like a reset of the computer system or something like that. So there you have my experience with Kenosha Subaru. My friends are like, WOW, can't believe they didn't do you right! And just a footnote..... my sales associate kept saying how "annoying" things were, like the loud speaker system paging people, how annoyed she was with the music playing in the background, as it was distracting her while talking to me. She was even annoyed when my friend put out a question about the car...... yeah.... lol. So there you have my experience with Kenosha Subaru. My friends are like, WOW, can't believe they didn't do you right! And just a footnote..... my sales associate kept saying how "annoying" things were, like the loud speaker system paging people, how annoyed she was with the music playing in the background, as it was distracting her while talking to me. She was even annoyed when my friend put out a question about the car...... yeah.... lol. I would welcome you making an effort to make this a more pleasant experience for me. More

by Sue. Selissen Verified Customer Verified Customer

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Buying a used car was a great experience at this dealer. Lori, John, and Scott all are well-trained, professional. I was able to complete the buying process (with trade in my old car) in less than 3 hrs. Lori, John, and Scott all are well-trained, professional. I was able to complete the buying process (with trade in my old car) in less than 3 hrs. More

by hqvu Verified Customer Verified Customer

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Amazing start to finish. Lori Gilland is great. If you are in the market I recommend her. Sales experience honest up front and easy start to finish. Herbie the sales manager g Lori Gilland is great. If you are in the market I recommend her. Sales experience honest up front and easy start to finish. Herbie the sales manager great also. More

by mtthwpeterson30 Verified Customer Verified Customer

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Couldn't have asked for a better experience. We are so happy that we chose Lori to be our sales person. This is the second Subaru we have purchased thru her. She treated us with the up most re We are so happy that we chose Lori to be our sales person. This is the second Subaru we have purchased thru her. She treated us with the up most respect and her knowledge of what she knows about these vehicles is way beyond wow. We will always keep coming back to Kenosha Subaru for any future purchases. Thank you all. More

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