Lori Gilland | Page 6

Wonderful Service The Kenosha, Wisconsin Subaru dealership has been a wonderful experience from my purchasing my 2018 Outback one year ago... to the service needs perfo The Kenosha, Wisconsin Subaru dealership has been a wonderful experience from my purchasing my 2018 Outback one year ago... to the service needs performed throughout this year. I appreciated Lori's patient consideration over my decision, not pushing, but giving information and allowing me to take my test drives to feel the comfort and learn the luxury of a Subaru. I have 17,900 miles on my Outback. It is possibly the most favorite vehicle I have owned. I love the way the car handles on the road. We have had an especially icy/snowy winter, and this is the vehicle to traverse the road with . Others admire our choice as we chat in ice laden parking lots. The service technicians and service managers have been courteous, informational, knowledgable, and kind. The ease of getting in for servicing is important, and they have always been quite timely with me. One of my oil changes was in Gwinett County, Georgia. I was able to get into the service department within a day, and they had all the information they needed on their computers. They also were courteous, kind and efficient. This is a huge "PLUS" as we love to travel across the USA. More

by kvigardt Verified Customer Verified Customer

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Excellent Experience Lori is terrific This is the fourth Subaru I have either leased or purchased. This is the best dealership I have ever done business with in 40 years. Lori is the best This is the fourth Subaru I have either leased or purchased. This is the best dealership I have ever done business with in 40 years. Lori is the best sales person I have ever worked with she was more concerned with me getting the right car than just making the sale. More

by STEINOSU Verified Customer Verified Customer

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Easy, educating, respectful, good experience Wonderful. Good experience purchasing the car. Knowledgeable and easy to work with, I was very satisfied working with Lori. Everyone there was knowl Wonderful. Good experience purchasing the car. Knowledgeable and easy to work with, I was very satisfied working with Lori. Everyone there was knowledgeable and a great help. More

by nbnanbran Verified Customer Verified Customer

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Oil change I brought the car in for its three months oil change was greeted and welcomed told her I could find coffee and use the internet took about an hour for I brought the car in for its three months oil change was greeted and welcomed told her I could find coffee and use the internet took about an hour for the oil change the car came back nice and clean More

by catlvrof4 Verified Customer Verified Customer

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all was great. very friendly and helpful. the atmosphere was very relaxed and Clean. just an enjoyable non-tense visit. didn't feel any pressure to do anything I didn't want to. the atmosphere was very relaxed and Clean. just an enjoyable non-tense visit. didn't feel any pressure to do anything I didn't want to. More

by ciszewski Verified Customer Verified Customer

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From Milwaukee to Kenosha, in a car to keep! I am not one to drive from Milwaukee to another county to buy a car. But I did this time, and am very glad that I did. We decided to buy a used car I am not one to drive from Milwaukee to another county to buy a car. But I did this time, and am very glad that I did. We decided to buy a used car rather than a new one, so bought a two year old Outback, for about 10,000 dollars less than a new car. I did not buy the first one offered, simply because I did not like the color,,,, a very nice white car, but difficult to see in WI winters. So, we ended up with a blue 2017 Outback, and are extremely pleased! More

by leco Verified Customer Verified Customer

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The service dept. is always efficient. The service center is always helpful and patient in answering my questions. They are efficient in getting the service I came in for done in a timely m The service center is always helpful and patient in answering my questions. They are efficient in getting the service I came in for done in a timely manner. I have dealt with Rachel in the past and she knows who I am the minute she sees me. I have not had a bad experience with any of the service people. Even when I call to make an appointment and have questions Matt and Jack address my concerns. However, this has nothing to do with service but it happened when I brought my car in for service. Lori G. was waiting for me in the waiting area to talk about me trading in my car. For one I was at the dealership close to 2 hours more than I wanted/needed to be. I am not thinking about getting a new car in the near future. I was curious to see what changes were made on the new cars, but that was it. She had the assumption I was going to buy the exact same car that I have, just newer. I never said I would buy another Forester. It could be a different car at your dealership. I am not in the market to change vehicles now! When I am looking, I look for a good interest rate and deal to get another lease. I did not know ahead of time Lori was going to be trying to talk me into another lease/car. I do NOT appreciate how Lori was waiting and trying to push me int a new lease. More

by judyag88 Verified Customer Verified Customer

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Yearly maintenance check up. As always they are very friendly and knowledgeable. I have purchased 4 cars from them and never had any issues. Making online appointments are easy. As always they are very friendly and knowledgeable. I have purchased 4 cars from them and never had any issues. Making online appointments are easy. More

by jhawley6 Verified Customer Verified Customer

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Kind staff, Impeccable service! We purchased our Subaru from this dealership, and they have not let us down. Service is always fast, and the staff is courteous, and always give you We purchased our Subaru from this dealership, and they have not let us down. Service is always fast, and the staff is courteous, and always give you 100% of their focus. More

by Subaru lovers Verified Customer Verified Customer

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All around excellent Lori is just the kind of sales person you want when buying a vehicle. She is very knowledgeable and awesome to deal with. She takes the time to make Lori is just the kind of sales person you want when buying a vehicle. She is very knowledgeable and awesome to deal with. She takes the time to make sure you are comfortable and you find the vehicle that is right for you! Derek in finance was also great to deal with and so patient any questions I had. I bought the protection package and when I picked up my vehicle from service I asked a question regarding a constant screen I couldn’t get rid of. Racheal in service was so nice and actually sat with me to understand what I was having an issue with and assisted me. More

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