Lorianna Goszkowicz | Page 2

I dropped my car off and they gave me a ride home. There shouldn’t be a maximum of words to type. This is why I ended the survey There shouldn’t be a maximum of words to type. This is why I ended the survey More

by Fay Verified Customer Verified Customer

Report | Print

I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know they refused to honor their own product. More

by Dearbunny66 Verified Customer Verified Customer

Report | Print

Super professional, would definitely go again. The workers were able to answer any questions I have and adjust as necessary. The workers were able to answer any questions I have and adjust as necessary. More

by MITCHELL.OLIVIA.2003 Verified Customer Verified Customer

Report | Print

Lorianna was great 👍 she explained everything in detail and I trust what she tells me because she was a technician. I liked that she broke things down into manageable goals, because I can't afford everythi and I trust what she tells me because she was a technician. I liked that she broke things down into manageable goals, because I can't afford everything at one time. We came up with a plan of what is priority and I will be back specifically for her! More

Report | Print

Lorianna and Grace helped me and they were both kind and knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the condition of my brakes and it backed up that I actually need them. Thank you southern for helping me maintain my vehicle! More

by DUKES97XJ35 Verified Customer Verified Customer

Report | Print

Had a 9:30 am appt for oil change that took almost 5 hours. She asked what is the very latest I needed it back and I said 2:00pm. They didn't send me the suggested service option until 1:55 PM and we di hours. She asked what is the very latest I needed it back and I said 2:00pm. They didn't send me the suggested service option until 1:55 PM and we did not walk out there until 2:15 PM which is absolutely outrageous. If you want to upsell customers to complete other services, you probably shouldn't take five hours for an oil change because people are much more likely to purchase a digital services on their vehicle. If an oil change is done in a timely manner. In order for the extra things to be done I probably would've had to keep my vehicle there, which is very disappointing. If you wanna make more money, I highly recommend not saving the quick oil change appointment as last priority. More

by Algoodwin00 Verified Customer Verified Customer

Report | Print

I was told my oil change would be up to 2 hrs, but I had to wait 2 hrs and 30 mins. Everyone was pleasant, good clean waiting rm. to wait 2 hrs and 30 mins. Everyone was pleasant, good clean waiting rm. More

by psabbato Verified Customer Verified Customer

Report | Print

Your service department has become too pushy with upselling unnecessary repairs. I typically only come if I am in need of a recall item fixed but came for a state inspection and they tired to get me upselling unnecessary repairs. I typically only come if I am in need of a recall item fixed but came for a state inspection and they tired to get me for spark plugs, a fuel flush, a new cabin air filter, etc.. More

by danicammelton Verified Customer Verified Customer

Report | Print

My vehicle was scheduled for inspection. I was later informed about some recommendations that had nothing to do with my inspection that really should have been addressed during my scheduled I was later informed about some recommendations that had nothing to do with my inspection that really should have been addressed during my scheduled oil changes. Additionally the person making the video spoke entirely too fast while doing quick pointing with pen flashlight. Recommend technician make customers aware during oil changes not during state inspections. Time consuming. If an item is stated to be 'yellow' after speaking with service rep, however technician noted as 'red' seems to be contrary to the purpose of green, yellow and red. I miss HALL! There were NO service charges to use credit card. Customers should not have this charge passed to customers. More

by TELLIT1MOX Verified Customer Verified Customer

Report | Print

Did not do what they said they were gonna do, got there early....didnt matter Not happy....there have been several problems early....didnt matter Not happy....there have been several problems More

by Wagner911 Verified Customer Verified Customer

Report | Print