Shane Dhanani

Very quick initial contact after I reached out. Nick, the salesman was willing to compromise on helping me get the vehicle I wanted. Had a poor interaction with Southern Hyundai Newport News and wa Nick, the salesman was willing to compromise on helping me get the vehicle I wanted. Had a poor interaction with Southern Hyundai Newport News and wanted to give the commission to the folks at Chesapeake that actually did the work to sell the vehicle. Nick was very helpful and arranging delivery to Williamsburg. Overall, a pretty good experience More

by STEVENJSSANDERS Verified Customer Verified Customer

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Southern Hyundai is a great dealership. I have been an Hyundai owner and customer here when it was Hall Hyundai(2006). I bought a Hyundai Azera, put 578,756 miles on it in 10yrs. Kyle Snowd I have been an Hyundai owner and customer here when it was Hall Hyundai(2006). I bought a Hyundai Azera, put 578,756 miles on it in 10yrs. Kyle Snowden was my salesman. More

by Earl19_nsu Verified Customer Verified Customer

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I dropped my car off and they gave me a ride home. There shouldn’t be a maximum of words to type. This is why I ended the survey There shouldn’t be a maximum of words to type. This is why I ended the survey More

by Fay Verified Customer Verified Customer

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I purchased my vehicle from the previous owner, Hall Hyundai. My vehicle has only been serviced by Hall and Southern at this location. Southern has poor communication with me as a customer. I always wai Hyundai. My vehicle has only been serviced by Hall and Southern at this location. Southern has poor communication with me as a customer. I always wait at the dealership for service to be completed. As such, any communication about my vehicle while in service should be conducted in person verbally, not sent by email or text. I would have had additional recommended services performed if I had been contacted in person. More

by gr802020 Verified Customer Verified Customer

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Received my appointment for service on my vehicle. From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my ve From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my vehicle. Upon completion he contact me. Outstanding service received. Thank you Shane. More

by SSEASON14 Verified Customer Verified Customer

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I am extremely dissatisfied with the service I received at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again until the following Monday, at which point I immediately noticed a persistent thumping sensation while driving. Concerned, I returned to the dealership and requested that my vehicle and tire balance be checked. I was initially told that no issues were found and that the tires were secure. A technician offered to test drive the vehicle with me. During the drive, I pointed out that I could still feel the issue, although it was less pronounced. However, the test drive was very brief—approximately one mile—which was not sufficient to properly assess the problem. Upon returning, the technician checked the tire pressure and discovered a significant error: my tires had been improperly inflated. The correct pressure for my vehicle is 35 PSI, yet one tire was inflated to 55 PSI, with the others inconsistently over- or under-inflated. Following this, I had my vehicle inspected by my personal mechanic, who advised that the tire balancing was also done improperly. The analogy he used was “it looks like Ray Charles or Stevie Wonder rotated and balanced your tires.” This experience reflects a serious lack of attention to detail and quality control in what should be basic maintenance services. Improper tire inflation and poor balancing are not minor oversights—they directly impact vehicle safety and performance. Due to this experience, I have lost confidence in Southern Hyundai and will not be returning for any future services. I expect that this matter will be taken seriously and reviewed to prevent similar issues from affecting other customers. More

by lovemyssnj Verified Customer Verified Customer

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I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know they refused to honor their own product. More

by Dearbunny66 Verified Customer Verified Customer

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Satisfied and timely ? ? They did what they said they would do. Satisfied with the service ? They did what they said they would do. Satisfied with the service More

by SAMUELNOSAM Verified Customer Verified Customer

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Lorianna and Grace helped me and they were both kind and knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the condition of my brakes and it backed up that I actually need them. Thank you southern for helping me maintain my vehicle! More

by DUKES97XJ35 Verified Customer Verified Customer

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It was great! Thanks! We were in and out in a timely manner. Everyone was very friendly! Thanks! We were in and out in a timely manner. Everyone was very friendly! More

by bbnetman Verified Customer Verified Customer

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