Lorraine Miller | Page 2

"Did have to come back for service because specialized..."

- notgnimes Verified Customer

Did have to come back for service because specialized mechanic called in sick that day. Otherwise good experience. Would recommend service to others. Very courteous.

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Everytime I have taken my car to Griffin Ford in Waukesha they have been great. This last time I dropped my car off for service, I asked if someone could look at my car to give me idea of what I could get for a trade in for a new vehicle. I received a call from Tony Miller stating he would look at my car and when I picked it up later that day to ask for him and he would let me know. When I picked up my car he was paged and after waiting awhile I went to leave. The receptionist asked if he ever came I told her no, so apologized and called the manager and asked if he would come talk to me and he swould not and told her to tell me someone would call me later. 2 weeks later and still no call with the info. Then I received a call from someone offering a $2000 credit towards a trade in. When I explain I was looking to trade my car in with them but couldn't get anyone to help I decided to go to another dealership. The person who called me said "my manager thinks Tony might have had the wrong phone number" I'm sorry there is one number on file and you just called no problem. I have now decided to go to another dealership to purchase a brand new vehicle since no one could be bothered to help me buy a $50,000 vehicle. I do want to say Steve in the service department has always been great!

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The experience I had at Griffin Ford was exceptional. This was my fifth car purchase and the first at Griffin. Everyone from sales to finance was friendly and knowledgeable. I felt no pressure and actually enjoyed the process of buying a car! I would go back and definitely recommend friends and family to do so too!

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"Recall done quickly. Only bad experience was Ford fired a..."

- KDBMCINTYRE Verified Customer

Recall done quickly. Only bad experience was Ford fired a worker and he was walking around swearing and cursing about Ford and upset about being fired

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"Bought two cars from Griffen Ford. People are friendly..."

- gmenningen Verified Customer

Bought two cars from Griffen Ford. People are friendly and enjoyed the whole experience. Oi would recommend Griffen to anyone looking for a new or used car.

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"It is easy to schedule a service appointment on Griffin..."

- Rick Verified Customer

It is easy to schedule a service appointment on Griffin Ford’s website. I arrived at my scheduled time and the service writer greeted me with a smile. All scheduled work was done on time. My car was washed and I was on my way.

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"Oil change and tire rotation took a very long time almost..."

- TUDORFAN Verified Customer

Oil change and tire rotation took a very long time almost two hours. If prepaid maintenance wasn’t purchased I’d go to a quick service place that takes at most 20 minutes.

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"Everyone I encountered was extremely friendly,..."

- Bree Verified Customer

Everyone I encountered was extremely friendly, informative, and accommodating. I arrived to my appointment 30 minutes earlier than I was scheduled and the service representative managed to service my Ford Focus ahead of time. The waiting room was fairly clean, bright, and comfortable. There were plenty of free snacks and beverages to munch on while waiting. The price was reasonable and in my opinion fair. I would use Griffin's service department in the future.

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"Prompt, organized, friendly, very knowledgeable, very..."

- numberonefan44 Verified Customer

Prompt, organized, friendly, very knowledgeable, very informed, to the customer, they let you know everything there doing, they offer an amazing selection of treats and beverages, service is amazing😄I Thankyou so much!

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"Extremely prompt and thorough service. Griffin Ford..."

- SUE.VIELBIG Verified Customer

Extremely prompt and thorough service. Griffin Ford always delivers quality service. I have been using them for over 15 years and I have not been disappointed. Thank you!

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