Lou Bastiaans
Lou Bastiaans at Capistrano Mazda

Lou Bastiaans

Service Manager

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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5.0
41 Reviews
5.0

41 Reviews

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41 Reviews of Lou Bastiaans

July 11, 2025

Dealership Rating
Employee Rating

Excellent service with good deals. Highly recommend for getting a Mazda. Marcin took great care of us More

by SERGIOPERATONER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Capistrano Mazda responded

We appreciate your review and will pass your compliments along to Marcin!

July 06, 2025

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very good service ,excellent dealer was clean and well kept would definitely recommend to a friend More

by brown_bull
Service Price Transparency
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Recommend Dealer
Yes
Jul 10, 2025

Capistrano Mazda responded

Thank you for your review!

June 27, 2025

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Best customer service ever! Everyone is always polite and very helpful. I've never had a better dealership experience. More

by RACHELINCA2002
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 27, 2025

Capistrano Mazda responded

Thank you for taking the time to leave us such a wonderful review!

June 24, 2025

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Always helpful, nice waiting area. I like the video showing all the info. Have always taken my car there. More

by sharonludwig
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Capistrano Mazda responded

We appreciate your business and taking the time to leave a review!

June 06, 2025

Dealership Rating
Employee Rating

Very good customer service caring and kind staff who are very knowledgeable. Always going above and beuond to take care of my needs More

by CRAIGPURKIS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Capistrano Mazda responded

Thank you for taking the time to leave a review!

May 29, 2025

Dealership Rating
Employee Rating

They went out of their way to bring in the car my husband and I wanted. More

by BRYCE_EVANS
Recommend Dealer
Yes

Other Employees Tagged: Shannon

May 29, 2025

Capistrano Mazda responded

Thank you for leaving a review!

May 29, 2025

Dealership Rating
Employee Rating

The sales folks were great. I think there was confusion about which cars were available to buy and when we rcvd the car, it was abit dirty. Also the mileage seemed abit high on More

by jacknagata
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans

May 29, 2025

Capistrano Mazda responded

Thank you for taking the time to leave a review!

May 15, 2025

Dealership Rating
Employee Rating

The service was great! Absolutely amazing experience with the Capistrano Mazda team, thank you so much! More

by jakegroeniger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Capistrano Mazda responded

We appreciate you taking the time to leave a review! Thank you, Capistrano Mazda

May 07, 2025

Dealership Rating
Employee Rating

Real life heroes out there. Feel safe and secure in the car. And front office as well. More

by Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Capistrano Mazda responded

Thank you so much for your review!

May 02, 2023

Dealership Rating
Employee Rating

Just like review I wrote about this dealership's counterpart at Capistrano VW, Capistrano Mazda with their management, sales, and service team has always been great to work with. Even during the sho More

by SanJuanCoffeeGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Capistrano Mazda responded

Thank you for your glowing review. If there is anything else we can do for you please reach out to us and let us know.

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