Lou Bastiaans
Lou Bastiaans at Capistrano Mazda

Lou Bastiaans

Service Manager

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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5.0
53 Reviews
5.0

53 Reviews

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53 Reviews of Lou Bastiaans

April 15, 2026

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Employee Rating

The service team at Capistrano Mazda is 100% without a doubt, the best I've ever experienced! Everyone from the front counter. Cyrena, AJ & crew, to the diagnosticians, Hector and the team! More

by dawn.greene
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2026

Capistrano Mazda responded

Thank you for your review!

April 11, 2026

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The Team at Capo Mazda is incredible! Quick, simple and always informative! Our Family's choice! Kudos, Cyrena, Hugo and AJ!! More

by dkatz57
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Service Time
Service Communication
Recommend Dealer
Yes

January 03, 2026

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Excellent customer service and very courteous, professional and friendly. Video was exceptional and very informative for future maintenance. More

by GROMITNME
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Recommend Dealer
Yes
Jan 16, 2026

Capistrano Mazda responded

Thank you for your review!

December 12, 2025

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Very clean service area, nice waiting room with refreshments, super professional. I love the place, bought my CX90 there and going to buy the next one there, big part of me staying with Capo Mazda More

by RCHEEK7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 15, 2025

Capistrano Mazda responded

Thank you for your review!

December 09, 2025

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Salesman Rick Katz was excellent We had to wait for over an hour to meet with the finance person that was kind of frustrating More

by NINERLVR
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans

Dec 12, 2025

Capistrano Mazda responded

Thank you for your review!

November 26, 2025

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Employee Rating

They always take me on time whether I have an appointment or it’s a battery emergency! Cyrena is so knowledgeable and great to work with. I love the car wash post service! It’s worth the drive from mission V More

by jamiekrowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Capistrano Mazda responded

Thank you for your review!

August 29, 2025

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Rick is a great salesman & a pleasure to work with. Cyrena in service is so kind, efficient & straight forward. I know I could probably get my service done elsewhere and save a little money but it’s More

by mmrucireta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Cyrena Morena

Sep 17, 2025

Capistrano Mazda responded

Thank you for your review!

August 26, 2025

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Employee Rating

The Service Department at Capistrano Mazda is the Best Service Department ever. The staff provides Professional and Courteous Service throughout. They make you feel like you’re part of the family.. More

by ROKINGOGCN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Capistrano Mazda responded

We appreciate you taking the time to leave a review!

August 16, 2025

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Amazing service! ! I am always so well taken care of and everything is always explained so well! More

by LACI.CARLETON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Cyrena Morena

Aug 21, 2025

Capistrano Mazda responded

We appreciate you taking the time to leave a review!

August 15, 2025

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Employee Rating

Always very friendly very quick and I love how clean everything is! Sabrina is the best More

by KALENAEULO
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Recommend Dealer
Yes
Aug 21, 2025

Capistrano Mazda responded

We appreciate your review!

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