Lou Castro | Page 2

5/25/2011- Visit to Holman Infiniti dealer Maple Shade to get service on 08 G-35 to get service/replacement of some flawed interior parts, appointment which was made on 5/20/2011 when I spoke with service Re get service on 08 G-35 to get service/replacement of some flawed interior parts, appointment which was made on 5/20/2011 when I spoke with service Rep Lou Castro,who handled my concerns regarding service parts needing replacement in a truly professional and caring manner.He was specific in addressing exactly what had to be done, down to each part that would be required, the approximate time it would take,and the use of a loaner vehicle for my convenience until my car was ready. Since becoming the owner of a Infiniti vehicle I have had only super excellent experiences at Holman Infiniti all of which I contribute to the outstanding customer service of real a professional and class A gentleman Lou Castro. Without a doubt Lou Castro makes Holman Infiniti look good, please extend my appreciation and thanks to him. More

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I had the pleasure to work with Lou Castro when I brought my FX35 in for routine service, as well as some unscheduled service. Although I had not worked with Lou before, he was terrific. I was very impressed my FX35 in for routine service, as well as some unscheduled service. Although I had not worked with Lou before, he was terrific. I was very impressed with his professionalism and willingness to work with my hectic schedule. I would highly recommend this dealer and specifically this representative to anyone looking for a great experience at a dealership. More

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Excellent service and an overall good experience. - Excellent service and an overall good experience. - Someone came out into the parking lot to greet me and expedite the experience - I was then greet Excellent service and an overall good experience. - Someone came out into the parking lot to greet me and expedite the experience - I was then greeted by Lou Castro who was warm, competent, and courteous. Great attitude. - Loaner car was clean and drove nicely. - I was called to let me know my car was ready (ahead of time), but no rush in picking it up. That was up to when it fit into my day's schedule, I was told by Lou. - When I picked it up people were all so friendly, right down to the employee who offered to watch my dog until I could check out. Overall outstanding experience. There are a lot of very comfortable, high performing cars out there, so it then comes down to where the service is best. Holman Infiniti get a Bravo from me !!! More

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Holman Infiniti is one of, if not the best dealership I have ever dealt with. I bought a 2007 G35 coupe a few months ago at a dealership in New York City and was tired of their poor service and demeanor. I have ever dealt with. I bought a 2007 G35 coupe a few months ago at a dealership in New York City and was tired of their poor service and demeanor. I've brought my car into Holman several times for seemingly trivial little things and they were taken care of under warranty, no questions asked, even things that I thought would not be covered such as condensation in my headlights and burnt out bulbs. I've had the pleasure of dealing with Lou Castro every time I've come in, he's always been completely understanding of my issues and always willing to work with me. Despite the fact that I may be moving to North Jersey soon, Holman is the only dealership I'll take my Infiniti to for service purely based on the fact that the people in their service department are so great, I've never left here unhappy. I didn't even purchase my car here, and now sort of wish I had. More

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My last 4 service appointments were with Lou Castro. He has been very helpful and clearly explains what has to be done to keep my vehicle running well. I especially appreciate the detail given as to why a has been very helpful and clearly explains what has to be done to keep my vehicle running well. I especially appreciate the detail given as to why a certain service needs to be addressed. Learning and understanding my car's mechanical operation is of extreme importance to me. At the end of my visit I leave his office fully informed about how my vehicle's performance will be improved and I have found this to be true. Lou Castro is a professional who is an asset to Holman's service department! More

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I have worked with Lou for my infinti's service for over 7 years. He is an outstanding service advisor. I have had some issues with my first infiniti that I owned due to the previous owners treatment to the 7 years. He is an outstanding service advisor. I have had some issues with my first infiniti that I owned due to the previous owners treatment to the vehicle. He had executed and fixed every problem I had with the vehicle. I had kept the vehicle the longest i have ever held a car. Lou had worked at the old Holman at egg harbor holman infiniti. I lived in philly and had brought the vehicle there only because I wanted to specifically work with Lou. Not to say that the other Holman dealerships didn't do a good job with service or sales. He did such an execellent job that I had purchased a brand new infiniti last year specically because of the outstanding service i had recieved from Lou at Holman infiniti. I am a BMW fan but bought another infiniti specically because i wanted the continue to work with Lou and his service team and dealership. More

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Holman Infiniti is the best dealership I have ever dealt with. I brought a G convertible a few months ago at another dealership and was fed up with their terrible service. I decided to bring my car to Holma with. I brought a G convertible a few months ago at another dealership and was fed up with their terrible service. I decided to bring my car to Holman at 3600 miles and it was one of the best decisions I've ever made. The service provided at Holman is definitely top notch - I was having problems with my rear rotors at 6000 miles (squealing) and initially Holman machined both the rear rotors and brake pads. After that did not solve the problem, they offered to replaced both my rear rotors and brake pads under warranty. Just recently I was having issues with my Retractable Hard Top, and it was found that one of the mechanical parts were bent (probably caused by the first dealership when they serviced my hard top twice). Holman once again stood by my side and offered to replace the part under warranty. My greatest experience with Infiniti so far is not the car itself, but the fact that I found a great dealership such as Holman. It has been a headache since owning my G convertible but I know I can relied on Holman to fix all the problems. More

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Lou Castro has proven to be very accomdating and helpful when I come in for service. Couldn't ask for anyone nicer and or more gracious and anixous to get the job done and please the client. Brian Lennox when I come in for service. Couldn't ask for anyone nicer and or more gracious and anixous to get the job done and please the client. Brian Lennox was the tech, don't know him but the car was left clean and in perfect condition right down to the "shower cap" covering the steering wheel, gotta love that. The women at the reception desk were helpful and on the job. Happy with everything. It is a good sign that I am only in for regular "check ups" because that means the car and service are great. More

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I have found Lou to be extremely knowledgeable, courteous, and concerned. He is the best service person I've dealt with. The time and price estimates are always accurate. The waiting area is courteous, and concerned. He is the best service person I've dealt with. The time and price estimates are always accurate. The waiting area is comfortable and the coffe is good. Your service department is the main reason I'd purchase another vehicle from Holman Infinity. More

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My truck needed service on the hatch. It was so easy to pull up and get in my compilmentary car. Lou is so professional and takes his time to answer any questions i have. my truck was done in a couple of h pull up and get in my compilmentary car. Lou is so professional and takes his time to answer any questions i have. my truck was done in a couple of hours and i was called as soon as it was done. I am so happy with this dealership. Thank You, Kim More

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