Lou-Royce Christophe

Lou was fabulous! It was the first time my daughter was buying a car and after going to a few dealerships she felt the most comfortable with Lou. He wasn’t pushy, aske It was the first time my daughter was buying a car and after going to a few dealerships she felt the most comfortable with Lou. He wasn’t pushy, asked her great questions, and made it a great experience. He also was very helpful to move things along to make sure she could get on the road to get back to college! More

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If you’re shopping for a car on the North Shore, do yourself a favor and ask for Lou-Royce at Kelly Nissan in Lynnfield. The man lives up to his name—he’s the Rolls-Royce of salesmen in an industry tha yourself a favor and ask for Lou-Royce at Kelly Nissan in Lynnfield. The man lives up to his name—he’s the Rolls-Royce of salesmen in an industry that doesn’t always have the best reputation. I came in with a budget, a list of must-haves, and a wife to keep happy (the trickiest variable of all). Lou listened to what we actually needed instead of just pushing us toward the shiniest thing on the lot. He worked through our constraints without making us feel like we were being difficult, and by the end, we drove away in a car that checked every box—including the most important one: spousal approval. No pressure, no games, just a guy who genuinely seems to enjoy matching people with the right vehicle. If car buying is usually a headache, Lou-Royce is the aspirin. Highly recommend. More

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A terrific dealership and terrific staff . Their professional staff and service team is great and I have always had positive experiences there. I just want to thank Lou for helping me out once Their professional staff and service team is great and I have always had positive experiences there. I just want to thank Lou for helping me out once again. It is my second car with Nissan and working with Lou. He is very knowledgeable and I enjoyed working with him. Thanks again Lou More

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Lou was such a pleasure to work with. He was kind, knowledgeable, and such a smiley guy to work with. He entertained all our questions and really understood what needed to be done to get He was kind, knowledgeable, and such a smiley guy to work with. He entertained all our questions and really understood what needed to be done to get things moving. Not to mention he did it so efficiently. Easiest and best car buying experience with this guy. So grateful for his help!!! Way to go, Lou! You’re the best! More

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We have been coming to see Lou for almost 10 years. 3rd vehicle purchased from him. Super easy super polite and got us in and out quickly 3rd vehicle purchased from him. Super easy super polite and got us in and out quickly More

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Lou was the best. No pressure, willing to work with you and took genuine interest in conversation during down time. He’s who you want when buying a car. No pressure, willing to work with you and took genuine interest in conversation during down time. He’s who you want when buying a car. More

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STAY AWAY FROM THIS DEALER! I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able to pick up my car It all started when i called and inquired about a vehicle i was interested in, i asked if the price was negotiable and inquired if they would be open to $2,000 off the sticker price, i was told on the phone they would be open to that. I then made an appointment to test drive to car, and despite making the appointment and confirming it that morning, it took them over 15 minutes to get the car pulled up for me. After the test drive the salesman went through all the numbers with me at that $2k reduced price. Then the sales manager came out and said best they could do was $300 off after i spent over 30 minutes going over that much lower price with the salesman. I left, then called back a few days later and was able to get to a lower price. I went in that evening to sign paperwork and AFTER signing was told they dont have the title yet but will have it tomorrow and would call me at 10 am. I never got that call and in fact I had to call them back at 2 pm to be informed they dont have the title as they underpaid the balance of the loan on the car. I was then told they will have it within a week and i was given a loaner car. While i appreciate being given the loaner car they completely screwed up the agreement, only put my husbands name on it. I was also unable to put my dog in the car as I would then have to pay an exorbitant cleaning fee. After a week, still no call and no update. I then had to extend the loaner agreement and it took no less than 5 calls for them to actually add my name to the agreement properly. I called every Monday asking for updates to be told they would call me back when management came in- they never called back I always had to follow up. Finally 3.5 weeks after paying thousands for this car, I was called by the salesman and told they had the title. They only called me to tell me that because they were having trouble with my insurance (This was on a Thursday). I had a death in the family and was preoccupied with the services. I called on Monday to inquire if the car was ready yet and was told again they had to wait till management was in to see if the title came in - (keep in mind this is the sales manager I have been speaking to every time I called, so his salesman never told him it had come in) Clearly ensuring someone gets the car they paid for in under a month was not a priority for them. I had to inform him the title had been in their possession for several days. Spoiler alert it was not registered or inspected despite having it for over 1.5 work days. They then rushed to get it inspected and called me repeatedly to say it was ready, no never mind it wont be ready in time, just kidding its ready come get it now! I repeatedly tried to speak to the general manager only to repeatedly get calls back from the sales manager. It took 3 calls explicitly stating i wanted him to finally get a call back from him. I was initially only offered $200 compensation for this headache and delay. The general manager offered to double that before finally agreeing on a total of $700 in compensation. They did not offer me any free extended warranty- despite my request - because i was now a month into the warranty and had not had the car at all that time. I was told they “cant redo the contract to post date it” despite that not being my request- i was asking them to add a longer warranty. If you decide to buy a car from here just make sure you see the title and know that you will be buying a car from a group of incompetent penny pinchers More

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Lou greeted us at the door with a huge smile. Lou is very professional and caring . No matter what I asked him about he knew the answer always answering with a friendly smile. Lou even set my Lou is very professional and caring . No matter what I asked him about he knew the answer always answering with a friendly smile. Lou even set my phone to the car we purchased as I don't understand too much how to use cell phones etc. I would recommend Lou if you buying a car at Kelly Nissan of Lynnfield, just look for his smile . He has patience,kindness and will answer all your questions. He also has alot of respect. So when you go looking for a car go to Kelly Nissan of Lynnfield and ask for Lou.. More

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Lou was very attentive and addressed all our concerns and was great with following up with us. was great with following up with us. More

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I had an excellent experience working with Lou during my recent car purchase. From the moment I walked into the dealership, Lou was incredibly friendly, approachable, and genuinely interested in helping me recent car purchase. From the moment I walked into the dealership, Lou was incredibly friendly, approachable, and genuinely interested in helping me find the right vehicle. He was extremely knowledgeable about the cars, answering all of my questions with patience and detail. Lou went above and beyond to make the entire process smooth and stress free. I highly recommend working with Lou if you’re looking for a car. John, the Sales Manager, was also extremely helpful and excellent to work with. He was also readily available to answer and questions and concerns I had. I appreciate that he also took the time to make sure I had a great experience. More

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