Lou Whitener

I had the absolute pleasure of working with Lou at BMW of the Main Line, and I can’t recommend her highly enough. From the very first interaction, Lou stood out as someone who truly cares—not just about maki the Main Line, and I can’t recommend her highly enough. From the very first interaction, Lou stood out as someone who truly cares—not just about making a sale, but about making sure her customers find the right car for their needs and lifestyle. Lou is kind, attentive, and incredibly personable, making the entire process feel less like a transaction and more like a thoughtful conversation. She took the time to listen carefully, answer every question honestly, and walk me through all available options without ever making me feel pressured or rushed. Her transparency and integrity were refreshing and built a sense of trust from the start. It’s clear that Lou is deeply committed to her work and to the people she helps. She went above and beyond to ensure I felt informed and confident every step of the way. Thanks to her, I drove away in a car that fits me perfectly—and with the peace of mind that I made the right choice. If you’re looking for someone who is professional, knowledgeable, and genuinely invested in helping you find the right fit, Lou is the person to see. More

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The sales experience is excellent and very professional. The support experience for the car technology is also very proactive and thorough. The paperwork part of the process was quick and easy. The support experience for the car technology is also very proactive and thorough. The paperwork part of the process was quick and easy. More

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I do not like buying cars-- the last time I had done so was literally 25 years ago. I purchase them for cash, and then drive them until the wheels fall off. I also had never considered purchasing a used was literally 25 years ago. I purchase them for cash, and then drive them until the wheels fall off. I also had never considered purchasing a used car before. However, car prices have sky-rocketed, and there was a 2019 Subaru Impreza with less than 10,000 miles on it at BMW of the Main Line. I called that morning about the car, which I'd seen advertised, intending just to test drive it. I drove away as its new owner it at the end of the day. The salesperson was Louise, and she was great. Very patient, answered all of my questions, took me for a lengthy test drive, in traffic, on the Schuylkill, on windy and hilly roads. I was certainly not one of their high-end customers, they were not going to be selling me a $100,000 BMW. But I was treated as if I was. There was no high-pressure tactics, they were willing to negotiate the price, and I got the feeling that they know that having a satisfied customer is always good business-- you never know who they will be sending to that company. And by the way, even their original price was at the lower end of what I was seeing for used Imprezas in my area with similar age and mileage. I would highly recommend them! More

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Horrible experience, from pricing to sleazy sales tactics to environment. Never again at this dealership to environment. Never again at this dealership More

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Excellent service, honest, efficient, fair. Lou and Joe went above and beyond to help me Lou and Joe went above and beyond to help me More

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My Service Advisor Greg ROCKS. . He brings his A Game everytime.. he knows BMW products well And I’m a proud to call him my Advisor he’s a 5-Star Service advisor ⭐️⭐️⭐️⭐️⭐️💯 . He brings his A Game everytime.. he knows BMW products well And I’m a proud to call him my Advisor he’s a 5-Star Service advisor ⭐️⭐️⭐️⭐️⭐️💯 More

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Absolutely the best response. Thank you Deb. She is beyond excellent and responsive Took my car right on fixed it and returned it the same day. The best Thank you Deb. She is beyond excellent and responsive Took my car right on fixed it and returned it the same day. The best More

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Really good people helping you transition to new vehicle with professionalism. Put together a nice deal and went the extra mile. Highly recommend checkout by them out. It’s definitely worth the visit. with professionalism. Put together a nice deal and went the extra mile. Highly recommend checkout by them out. It’s definitely worth the visit. More

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Friendly efficient service good. Recommend to other BMW owners. Have used dealer for over 20 yrs Recommend to other BMW owners. Have used dealer for over 20 yrs More

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I had to take my car in for a “quick” recall repair. The appointment was at 8:30 am and I got there at 8:25 am. I waited OVER ONE HOUR to “check-in” with a service advisor. I’ve taken other cars to Mer The appointment was at 8:30 am and I got there at 8:25 am. I waited OVER ONE HOUR to “check-in” with a service advisor. I’ve taken other cars to Mercedes and Subaru— they know that the appropriate way to treat customers is to check them in immediately (when they walk through the door) instead of having them wait for someone to call them. After all, once you’re checked in, you can relax & take care of other things (use the bathroom!) knowing that your service is underway. I finally went up after 50 minutes to ask when I would be checked in? A female service advisor barked at me that I would be called when it was my turn and told me to sit down. After 60 minutes of waiting, I was finally called to speak to a service advisor. By then, I was livid since this was supposed to be a quick repair and I had to get to a meeting. I asked to speak to the advisor’s manager and raised my concerns with how I was treated. The manager got involved and helped ensure that I was out of there after another 45 minutes. So that was over 1.5 hours of waiting for a minor recall repair. I shouldn’t have had to escalate the situation. Also, why can’t they simply check us in when we get there? I appreciate that they may have been short personnel but -people who came in after me were seen before me! Why would anyone think this is the appropriate way to treat customers! Don’t get me wrong, I love my BMW but I will seriously consider having it serviced someone else to avoid the aggravation. That being said, their sales department is great (really enjoyed working with Lou Whitener) — these cars essentially sell themselves! They do, however, need to revamp their service department. More

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