Lou Zuluaga | Page 8

Two new subaru purchases & service My wife and I purchased two Subarus (2015 Forester & Legacy) over the past couple of months. Frankie was great to deal with really went out of his way My wife and I purchased two Subarus (2015 Forester & Legacy) over the past couple of months. Frankie was great to deal with really went out of his way to get to know us, find what we needed and get us the best pricing. We previously owned a 2001 Legacy and a 2002 Impreza. The service dept. folks (Tom, Dean, Nancy and Lou) have also all been excellent over the past decade or so of services we have had. I highly recommend this dealership and the people that work there. They all go above and beyond to make sure the customer is a) well informed and, b) they get you a fair price for the product. This dealership is a class act and I hope to use them for many more years to come. More

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Made a cash purchase of an '08 Nissan Sentra for my 17 year old son on a Friday, and the car was back in the shop on the following Monday due to an engine smokng like a crop duster even before the chec 17 year old son on a Friday, and the car was back in the shop on the following Monday due to an engine smokng like a crop duster even before the check cleared. I immediately suspected an engine problem. I specifically told the service rep that the car was acting like this was a ring issue, because as the engine heated up, the smoke subsided. After an initial denied request for a loaner car, I insisted that I get one, and it was provided several days later after I became very direct with the service rep. The car was ultimately fixed to my satisfaction, as the dealer obtained a low mileage engine. I requested that my 3 month warranty be reset to start on the day I picked up the car, and Lou informed me he would try to get that done. He didn't ever follow up with me, and my assumption now is that he was blowing some of that smoke from the engine up my skirt. I have since had no other mechanical problems, however, my 17 year old son is now driving on an expired temporary plate, and I have now made several calls to follow up on when I can expect my permanent plates and my title to the vehicle. Needless to say, I have so far been unimpressed. More

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